Oscar Canales | Page 19

Oscar was very thorough with the information he conveyed, presented all of the options to us, was transparent about the pricing versus amenities, etc. We had a great experience at Koons and felt that the st presented all of the options to us, was transparent about the pricing versus amenities, etc. We had a great experience at Koons and felt that the staff was professional, friendly and willing to work with us! I'd definitley recommend the Koons Arlington Toyota team and especially Oscar Canales. More

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Being my first car purchase I was extremely nervous about the commitment I was about to embark on. Oscar was very positive and comforting that my outcome would have a positive turn out. Overall I was pleas the commitment I was about to embark on. Oscar was very positive and comforting that my outcome would have a positive turn out. Overall I was pleased with the time and dedication that was provided for me by both Oscar and Richard. Richard explained my options when it came to the finacning portion of the deal and even went above and beyond to accomdate my financial needs. I am very pleased with the quality of service that was provided and hope that the next person will experience the type of customer service I encountered. More

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The individuals we met and transacted business with were friendly, open and knowledgeable. We were treated fairly and left with the impression that the organization was well run and consumer oriented. We fe friendly, open and knowledgeable. We were treated fairly and left with the impression that the organization was well run and consumer oriented. We felt that this dealership could be trusted to deliver on contracts for extended maintenances and warranties and that the work would be done well because of the quality of the people we met. We will recommend this dealership to other interested in a Toyota product. Regards, John F. Griffith More

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We really appreciated Oscar's no nonsense, straightforward approach and the dealership's strightforward pricing and sales techniques. No gimmicks or add-ons or other distractions. Friendly s straightforward approach and the dealership's strightforward pricing and sales techniques. No gimmicks or add-ons or other distractions. Friendly staff and management and knowledgable. We had a hard-to-find Prius in a week More

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The staff was excellent. Oscar understood my priorities and helped me through my buying process. Alex in the finance department was professional and efficient. The manager was attentive. I was pleased with and helped me through my buying process. Alex in the finance department was professional and efficient. The manager was attentive. I was pleased with the service, cleanliness and professional attitude of everyone at the dealership. More

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I rarely enjoy purchasing an automobile. In this case I was interested in what was not so readily available -- a Tacoma with a standard 6' bed, 4wd, 4 cylinders with a manual transmission in a SR5 series. was interested in what was not so readily available -- a Tacoma with a standard 6' bed, 4wd, 4 cylinders with a manual transmission in a SR5 series. It seems many/most of the trucks come with automatic transmissions. Anyway, Mr. Canales worked hard to find one, bring it to the dealership and offer me a fairly good price for it. Mr. Canales keep in touch, without being over-bearing, and tried to make sure I was comfortable with the truck he could find and at a price that seemed fair. After making the initial deal with Mr. Canales, my wife and I was then brought to Mr Belhadi to work out the details. This was also a much more pleasant experience than I have normally gone through. By the end of all of the explanations and signings both my wife and I were pleased with the entire deal and drove home to Southern Maryland were we live. I should point out I tried to get another Toyota dealer to match the deal that Koons had offered, but they would not do so in a good faith manner. That is another story, but germane as to why I returned to Koons to purchase this truck. More

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Oscar Canales, our sales, associate was terrific. He was knowledgeable about the car and options I was looking for and extremely courteous and helpful. He helped me find exactly the car I was looking for, knowledgeable about the car and options I was looking for and extremely courteous and helpful. He helped me find exactly the car I was looking for, by adding options to a base model. He answered my questions and talked with his manager about pricing issues, helping to get us a good deal on our purchase. More

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The dealership was great they worked with me and were patient while I was making my decision. I had many questions and I never felt as if the questions were stupid or out of line. I also was not pushed i patient while I was making my decision. I had many questions and I never felt as if the questions were stupid or out of line. I also was not pushed into making a decision quickly which is something that happens at other dealerships. More

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Overall experience we had with Koons in Arlington and Oscar, our sales rep, was great. He is very friendly and nice person. We love the car we purchased and will recommend the place to our family and fri Oscar, our sales rep, was great. He is very friendly and nice person. We love the car we purchased and will recommend the place to our family and friends. Since it is first time for us to drive hybrid car I should received more training in terms of how to drive the car etc. But I am reading the manual and learning. Thank you. Buyant More

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I thought the service was outstanding. At first they were tentative about telling me too much about financing (i.e. interest rates) before showing me cars, but they quickly accomodated me when they saw were tentative about telling me too much about financing (i.e. interest rates) before showing me cars, but they quickly accomodated me when they saw that was important and the financing rep told me about rates for the car I was looking at. I think they were honest and fair and we bargained a bit on the price but they respected the notion that I would leave elsewhere to find a competitive price and in fact met the initial price I requested which I knew was a fair, though good, price. Buying the car was a big purchase and they made me feel it was the right one. They also guided me through other models I was considering. I honestly wasn't intending on buying a car for another week but Oscar made me feel like I was making the right decision and getting a price that was good for both of us and that the purchase was the right move. I would have perhaps liked to hear a little more about packages and features available. It was after I went home that I realized I wanted to add a Blue tooth which I did, along with the leather - I called and it was arranged, no problem. Diego was very fast with the turnaround and when I picked up the car he was thorough in demonstraing how to use the bluetooth. Even though I would have liked to learn more in some cases, to be honest, I was at the dealership for four hours and I think I learned the most important things to make a decision. Additionally they had lunch available for us which helped us cope with the stay. Even my three year old survived very well indeed. Richard was also very good with financing and explaining options. I was very pleased all around and would go back and recommend the dealership toother. More

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