Oscar Rodriguez | Page 4

From start to finish, this has been one of the most frustrating car-buying experiences I’ve ever had. Here’s some background: In July 2024, my lease was ending and the AC in my car went out. I was e frustrating car-buying experiences I’ve ever had. Here’s some background: In July 2024, my lease was ending and the AC in my car went out. I was eager to move on and saw a 2016 Honda Civic with under 30,000 miles listed on Mac Haik’s website. Perfect—I knew I was going to buy it, no test drive needed. Unfortunately, the sales rep I was assigned to, Alex Ozomma, clearly wasn’t interested in moving the deal forward. It was nearly impossible to get him on the phone. We dragged out the process for three days before I was finally able to come in to purchase the car on July 19th. Problem #1: When I arrived, the quote Alex gave me was $600 higher than we had discussed. Instead of correcting it, he claimed it was always that price and told me to prove otherwise. So I searched our text messages, found the original quote, and showed it to him. Still no apology—he just angrily got a corrected version. That new quote also included a $600 charge for window tint. I didn’t mind paying for it upfront since I prefer tinted windows anyway. During the contract signing, I was offered a $2,666 optional service contract for windshield and tire coverage. The Finance Manager strongly encouraged it, promising it was fully refundable after expiration. I added it, trusting their word. After that, I was given a rental while they installed accessories on my car. The rental had a dark tint—great! I thought it was finally over and I could move on. But when Alex called to say the car was ready, I asked about the tint. I hadn’t been asked about the shade, so I assumed there was a standard option. He told me there was no tint at all because it wasn’t in the contract. Instead, they installed a LoJack device—something we never even discussed. We had a short, polite argument before he interrupted me and said, “Check your contract because I already know what’s in it.” I rushed home, pulled up the contract, and sure enough—tint was listed. I circled it and sent it to him. No apology, no acknowledgment—he just moved on and told me when I could pick up the car. When I got it, the vehicle wasn’t even detailed and smelled musty. At that point, I was tired—I just wanted to move on. More

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Very professional and helpful had the best experience Delroy was the best definitely would recommend Delroy was the best definitely would recommend More

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Great purchase! My used truck runs smoothly, is reliable, and in excellent condition. Plenty of power and space. Definitely a great deal—highly recommend!” My used truck runs smoothly, is reliable, and in excellent condition. Plenty of power and space. Definitely a great deal—highly recommend!” More

by RAFAEL.CONTRERASVENTAS Verified Customer Verified Customer

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The dealership was clean and all employees seemed customer focused. I was helped by several employees over three trips and all were courteous and professional customer focused. I was helped by several employees over three trips and all were courteous and professional More

by TXMOJO Verified Customer Verified Customer

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They are amazing. Very patient and willing to work with you. Delroy did amazing and got me into the truck I want. He is amazing to work with. Go see Delroy Very patient and willing to work with you. Delroy did amazing and got me into the truck I want. He is amazing to work with. Go see Delroy More

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This place was amazing. I couldn't ask for a better experience or dealership. This place makes the customer feel comfortable and in good hands. Will definitely be coming by I couldn't ask for a better experience or dealership. This place makes the customer feel comfortable and in good hands. Will definitely be coming by in the future for my next ride. 10/10 would recommend. Excellent service. More

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Delroy provided outstanding service, I mean everything went effortlessly smooth. I know for a fact he went above and beyond with my approval, and I’m just so grateful and happy with the service I was prov went effortlessly smooth. I know for a fact he went above and beyond with my approval, and I’m just so grateful and happy with the service I was provided from him and Oscar from the finance department. More

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Please run they’re never straight with theirs words and make sure to read through every document you’ve going to sign if they tell you 8 percent apr on the document will be more than 10 percent please pay make sure to read through every document you’ve going to sign if they tell you 8 percent apr on the document will be more than 10 percent please pay attention to everything More

by WEHTHEO Verified Customer Verified Customer

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THE BEST EVER! Thank you so much! I will keep you company in mind if anyone else needs a vehicle. Thank you so much! I will keep you company in mind if anyone else needs a vehicle. More

by CYNORAYVONNE Verified Customer Verified Customer

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All staff was courteous of our time and did what they said they were going to do. Hardest working staff!!!!! said they were going to do. Hardest working staff!!!!! More

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