Oscar Vizcarra | Page 16

I had a great experience with Oscar he was very kind and professional and very respectful. professional and very respectful. More

by Kareyanna87 Verified Customer Verified Customer

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En este servicio luego del paso de 3 meses con respecto al servicio pasado, se mejoraron algunas cosas, como el acceso a las nuevas funcionalidades del sitio web que me parecieron geniales al momento de ob al servicio pasado, se mejoraron algunas cosas, como el acceso a las nuevas funcionalidades del sitio web que me parecieron geniales al momento de obtener una cita. Con respecto al servicio del carro esta vez fue mucho más veloz que las veces anteriores y me enviaron todas las imágenes y videos de los test del auto eso me pareció genial. Ahora con respecto al servicio de atención al cliente a mi parecer sigue siendo totalmente deficiente. En esta ocasión señale en el sitio que necesitaba el servicio de traslado de uber, algo que se supone que si fue seleccionado en el sitio web a la hora de sacar la cita, el concesionario lo deba ya tener registrado y uno no tenga que molestarse por cosas como esta. Al llegar al concesionario solicité el servicio de uber, espere más de una hora en el salón de espera y nunca apareció, por lo que decidí ya molesto ni preguntar por esto y tuve que esperar como 4 allí ( no es la primera vez que me sucede esto y ya es demasiado incomodo). En cuanto al servicio con el personal le daría 3 estrellas, aun siento que para la marca que representan y el dinero que gastamos los consumidores allí, les falta mucha capacitación a la hora de atender las necesidades de los clientes. More

by ALAINUSA8823 Verified Customer Verified Customer

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The staff at the dealership is extremely friendly and helpful especially Oscar in service. However, I have been waiting nine months for a part to come in from my window. It stopped working three months a helpful especially Oscar in service. However, I have been waiting nine months for a part to come in from my window. It stopped working three months after I bought the car and I now have tape holding my window up while I still owe $13,000 on it. This is just unacceptable and wrong. I am paying a lot of money for the extended warranty and the wait time is so wrong. Living in South Florida I have water coming into my car. I’m going to end up with mold damage and this is just very upsetting. I had brought my car in October 2024 to have the window issue diagnosed and was told it was the regulator. Waited seven months for the part to come in only to be told that once they took the door apart, they realized it was the motor not the regulator. Wondering why that wasn’t diagnosed properly back in October More

by jendooly1 Verified Customer Verified Customer

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Amazing service these guys are the absolute best, timely informative, compassionate and understanding of your needs and respectful of your time and money informative, compassionate and understanding of your needs and respectful of your time and money More

by carvensjoseph Verified Customer Verified Customer

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Great service. .reps was timely and friendly..explained the situation clearly..all staff were hepful A1 service to to bottom .reps was timely and friendly..explained the situation clearly..all staff were hepful A1 service to to bottom More

by lanzo86 Verified Customer Verified Customer

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Exceptional service , nice people, on time. Oscar give the opportunity to ask about things of my car Oscar give the opportunity to ask about things of my car More

by jackiemontenegro0116 Verified Customer Verified Customer

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This service appointment for my 2024 Camry went smoothly, as it always does with Oscar. as it always does with Oscar. More

by marcingerman Verified Customer Verified Customer

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Oscar always does an excellent job. Always Great customer service. He's friendly and fast. Always Great customer service. He's friendly and fast. More

by SHETINAM2003 Verified Customer Verified Customer

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The service there was curtious and wonderful, I tell all my friends and family to there. my friends and family to there. More

by GINAMAT63 Verified Customer Verified Customer

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Did excellent job on servicing my Corolla. Time was quick in and out. Was pleased with vehicle check up. Time was quick in and out. Was pleased with vehicle check up. More

by JANDMAN514 Verified Customer Verified Customer

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