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Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 41

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
836 Reviews
4.7

836 Reviews

Write a Review

836 Reviews of Oscar Vizcarra

February 06, 2023

Dealership Rating
Employee Rating

Came for oil change service for new vehicle with 5k miles, left with a tire rotation and no oil change even though you called me about.oil change for.months. More

by HANLEYFAMILY520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2023

Toyota of Coconut Creek responded

This is certainly not the seamless service we strive to offer, and I sincerely apologize for any mix-up on our end. Customer satisfaction is our priority, and I would like to correct our mistakes and make this right for you. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 05, 2023

Dealership Rating
Employee Rating

Bad communication whit me never call me to let me know my car is ready More

by MABELGEORGEG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 09, 2023

Toyota of Coconut Creek responded

I sincerely apologize that the seamless communication we strive to deliver wasn't reflected in your experience. If you'd be interested in discussing this further, I'd like to see if there is anything I can do to make things right here. Please give me a call directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 05, 2023

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Employee Rating

Treatment at Al Hendrickson Toyota is above a beyond. The staffs were knowledgeable, fun to be around while waiting and very kind. I did not have an appointment, they were still able to accommodate m More

by EMMANUEL DORSAINVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., James Daus, Courtney Gayle, Wesley Bonito , Chris Kulazidis, Fabio A, Eric s. , Emmanuel D.

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Feb 06, 2023

Toyota of Coconut Creek responded

Emmanuel, thank you for the review! We are thrilled to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 03, 2023

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Employee Rating

We can go anytime and they have good customer service support. They have good prices. More

by YISCHRIS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Feb 03, 2023

Toyota of Coconut Creek responded

Thanks for supporting Al Hendrickson Toyota with your five-star review! We appreciate your business.

February 02, 2023

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Employee Rating

Overall good experience my only problem was my car was covered with bird poop, vehicles should be returned clean More

by goordeenrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2023

Toyota of Coconut Creek responded

Thank you for your feedback, Richard. I am sorry to see that your car was not returned to you clean and I would like to see what I can do to improve your next service appointment. Feel free to give me a call and I will be happy to discuss the matter further. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 01, 2023

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Employee Rating

Oscar was excellent; he handled everything. I had received E-Mails that needed to be updated and they were/ Everything was handled very efficiently and done within the time quoted. More

by sheilacusick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2023

Toyota of Coconut Creek responded

Your review is music to our ears! We're thrilled Oscar delivered professional and punctual service that made your entire experience smooth. Safe travels from everyone at Al Hendrickson Toyota!

January 31, 2023

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Employee Rating

their service is excellent, people are very friendly and diligent. I am very grateful for it!!! More

by ADRIANAPCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2023

Toyota of Coconut Creek responded

It is validating to our team to know we are providing this level of service and care to you! Thank you for your business, from your friends at Al Hendrickson Toyota.

January 30, 2023

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Employee Rating

The dealership is fine. Opportunities are definitely for communication between sales and service team. The service team especially Oscar was amazing. More

by Onealexonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2023

Toyota of Coconut Creek responded

Thank you for highlighting Oscar's excellent service! The entire Al Hendrickson Toyota team appreciates your feedback and support.

January 28, 2023

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Employee Rating

El servicio recibido fue muy bueno y me voy satisfecho. Volveré para recibir el proximo servicio More

by LUIASOSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2023

Toyota of Coconut Creek responded

Gracias por la reseña y por confiar en nuestro equipo aquí a Al Hendrickson Toyota.

January 28, 2023

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Employee Rating

It’s always a pleasure to go to AL HENDRICKSON Toyota Jennifer, you’re the best. Thank you for your service. Keep it up More

by Francoisesainvil7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz

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Jan 30, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate the kind feedback about Jennifer and hope to see you back again at Al Hendrickson Toyota. Safe travels!

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