Great Customer service, went in for both my cars and
Klaus got us out very quick
Klaus got us out very quick
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by kathycollazo
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
Klaus is delighted to see that you enjoyed your service experience, Kathy! Thank you so much for supporting Al Hendrickson Toyota and we'll see you next time!
Very professional great service and very informative, I
love the way they work and really pay attention to all the customers and with proper information and very well organized
love the way they work and really pay attention to all the customers and with proper information and very well organized
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by ANIL.YAHOOTOURS07
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Safe travels, and we hope to see you back again down the road!
The dealership is great but I was expecting to pay for my
service that I had done
service that I had done
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by DESIREEDORCENAT
Verified Customer
Verified Customer
Other Employees Tagged:
Luis Vasquez
May 20, 2022 -
Toyota of Coconut Creek responded
Thank you for reaching out! If you have any questions about your recent visit I would be glad to assist you. Please don't hesitate to give me a call. Norman Frantz - Service Manager - 954-545-6931
Everyone’s is so nice and helpful they were able to get
everything in order and helped me even get a ride home.
everything in order and helped me even get a ride home.
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by Nabila_mejia
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
We love five stars! Thank you for choosing Al Hendrickson Toyota and taking time to post a fantastic review.
Very fast and easy, no long waiting.
Good recommendations, agent very nice and professional, good giving me options and advices.
Good recommendations, agent very nice and professional, good giving me options and advices.
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by jafvega10
Verified Customer
Verified Customer
May 11, 2022 -
Toyota of Coconut Creek responded
We're glad your visit was quick, easy, and pleasant! Thank you for the fabulous review and for allowing Al Hendrickson Toyota to serve you. We hope to see you again next time!
I always ask for Oscar.
He knows more than your other service reps
Thanks’O
He knows more than your other service reps
Thanks’O
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by COOLWEARSCOTT
Verified Customer
Verified Customer
May 11, 2022 -
Toyota of Coconut Creek responded
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Oscar. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!
The service was great, the time to get repaired was too
long, people were cutting the line in front of us and nobody said anything . Other than that everything was OKAY.
long, people were cutting the line in front of us and nobody said anything . Other than that everything was OKAY.
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by ClayB
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
Clay, thank you for sharing. While I'm glad your service was well-executed, I'm sorry for any unintended delays, as we aim for timely and efficient care. I will look into this feedback so we can work to improve, but if there is anything else we could have done better, please let me know. I hope we get the chance to assist you again in the future. Best, Norman Frantz - Service Manager - 954-545-6931
very good costumer service, Oscar is very good in service
are. I really recommend the dealer .
are. I really recommend the dealer .
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by PEREZMACHADONOSLEN
Verified Customer
Verified Customer
May 11, 2022 -
Toyota of Coconut Creek responded
Thank you for your kind recommendation! We are so happy to hear that you're satisfied with Oscar's service and we appreciate you trusting Al Hendrickson Toyota with your vehicle.
The service techs seem to understand technial issues well
enough. If they don't, they get the service manager to explain it. Recently I was not happy with my front brake service. Right away after that servic
enough. If they don't, they get the service manager to explain it. Recently I was not happy with my front brake service. Right away after that service I had severe brake noise and was told that it was the rear brakes. It may have been, but when I took it back for the rear brakes, I was told I needed new front roters on the brake job that was only 6 weeks old! They said the roters were rusty and now were making noise. I felt they should have noticed that and advised me of this issue when I had those brakes done. I asked them to take care of the new roters, but instead they agreed to make the existing ones work by machining them again but proceeded to tell me they would only likely last about 15K miles. I at least got them to agree to do the labor for free on the roters when they die, but I was not happy about having this happen. Normally I like the service, but this time I was not happy. I think that they should have replaced the roters at their expense. I am not even sure the rear brakes were the problem. I had 40% left on the pads. I don't know why they started making horrible noises right after the front brake job, but I had to replace the brakes to make the noise stop and then to find out there was an issue with the front brakes making noise.
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by darriswallen
Verified Customer
Verified Customer
May 16, 2022 -
Toyota of Coconut Creek responded
We want our guests to feel confident in our service and I'm so sorry this hasn't been your experience. I apologize for any confusion regarding our recommendations and do understand your concerns. Would you please call me directly? I would be grateful for the chance to talk through this together. Thank you, Norman Frantz - Service Manager - 954-545-6931
Great service.
Service agent Oscar was very professional. I was in and out in no time.
Service agent Oscar was very professional. I was in and out in no time.
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by LIZZYMACK78
Verified Customer
Verified Customer
May 09, 2022 -
Toyota of Coconut Creek responded
Hi Lizzy - We are so glad that Oscar provided you with a five-star service visit! Thank you for stopping in at Al Hendrickson Toyota, and we'll see you down the road!