Oshay Franklin

I’m a customer who came in to look at, and possibly buy a new Kia Telluride. I love the vehicle, and the spacious interior. I also love the ebony black exterior. I also like the V6 engine. What I’m disappo new Kia Telluride. I love the vehicle, and the spacious interior. I also love the ebony black exterior. I also like the V6 engine. What I’m disappointed in are the business practices of the dealership personnel. Two weeks after I I had purchased the vehicle, I noticed a small chip in the windshield on the passenger side of the vehicle. I brought the vehicle back to the dealership for inspection. They said that they don’t do repairs like that. Instead, they recommended me to an outside company to make repairs on the windshield. The repair tech took before, during, and after repairs photos of the windshield and the work that the tech performed. The windshield repair company said that the original chip in the windshield was not reparable due the dealership having placed resin drops into the windshield chip area. A proper repair was never performed correctly by the dealership. The resin was not sealed, or cured by black light as it should have been at the dealership. The outside repair tech had to drill a hole on the other end of the crack, which was about a half inch horizontal on the windshield, passenger side. This had to have been done before I took possession of the vehicle itself. Upon inspection by the sale person, she missed the improper repair in the passenger side of the windshield. I have pictures of the windshield. What I would like is for the dealership to replace the windshield with a new one. I fully expect to hear from you soon, asap would be great! More

by allisonlludwiglovey Verified Customer Verified Customer

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Had an amazing experience! Alyssa was knowledgeable and kind, and Oshay made financing smooth and stress-free. No pressure, just honest and straightforward dealings. Alyssa was knowledgeable and kind, and Oshay made financing smooth and stress-free. No pressure, just honest and straightforward dealings. More

by Canon Cole Verified Customer Verified Customer

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Great overall experience. Mellisa was super friendly and easy to deal with the first finance person we dealt with was Pushy and overbearing. Oshay stepped in and took over the Mellisa was super friendly and easy to deal with the first finance person we dealt with was Pushy and overbearing. Oshay stepped in and took over the finance he was extremely easy to deal with and not overbearing whatsoever. I would absolutely recommend Mellisa and Oshay we will be doing business with them again! More

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Overall experience was excellent, minus financing with Vincent. Otherwise, we were very happy and pleased with the customer service, especially from Oshay and Melissa! In fact, they definitely made the tr Vincent. Otherwise, we were very happy and pleased with the customer service, especially from Oshay and Melissa! In fact, they definitely made the trouble we had with the finance guy completely worth it. We will definitely want to always deal with them if ever needed!! The following “very poor” reviews reflects our original financing situation/person, not Oshay who went above and beyond to correct the previous mistakes. More

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We had such a wonderful experience at this dealership. The team was so helpful, friendly and knowledgeable. They really took care of us. I feel like I was really heard in what I was looking for. Definitel The team was so helpful, friendly and knowledgeable. They really took care of us. I feel like I was really heard in what I was looking for. Definitely recommend. Anthony was not pushy at all and really just made the experience easy. Oshay was helpful when it came to the financing part. Great team!!! More

by ashley.ellis Verified Customer Verified Customer

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Sold me a New Sorento off the showroom floor. I picked it up in the bay. On my way home ( after 5hours) I noticed hail damage all over car. Salesman didn’t tell me anything about Kia Connect. I r I picked it up in the bay. On my way home ( after 5hours) I noticed hail damage all over car. Salesman didn’t tell me anything about Kia Connect. I returned the vehicle and drove 2 1/2 hours to buy one at Crane in Bentonville. Great experience with Carlitos. Love my car but will never do or recommend Midtown!!! More

by refusewoman Verified Customer Verified Customer

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Nice experience, Everyone keep us informed. They took time to explain everything, what more could you ask for. They took time to explain everything, what more could you ask for. More

by beth.andrews Verified Customer Verified Customer

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Cotoy was always there for what ever I asked for. And kept me up to date with what was going on with the vehicle and how long it was going to be And kept me up to date with what was going on with the vehicle and how long it was going to be More

by Patricia Allen Verified Customer Verified Customer

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My latest experience with Melissa at Midtown Kia was amazing! We needed more space for our growing family and she got me into a new, bigger family car, well within my budget! I am so pleased by her serv amazing! We needed more space for our growing family and she got me into a new, bigger family car, well within my budget! I am so pleased by her service and pleased with my 2025 Kia Carnival! More

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I spoke with this dealership, told them what I wanted. 3 hours later I drove away in my brand new car. No hassle sale. Best car buying experience I've ever had. Shout out to Sam, John, and O'Shea for thei 3 hours later I drove away in my brand new car. No hassle sale. Best car buying experience I've ever had. Shout out to Sam, John, and O'Shea for their help on this purchase. 10/10 recommend Midtown Kia!! More

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