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Osmary Morales
Osmary Morales at Mercedes-Benz of Georgetown

Osmary Morales | Page 6

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

Contact Me
4.9
63 Reviews

Dealership Experience

4 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.9

63 Reviews

Write a Review

63 Reviews of Osmary Morales

January 19, 2024

Dealership Rating
Employee Rating

My customer representative was very helpful and knowledgeable. Her positive attitude made my day. Please thank he for me. More

by asey301900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts

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Jan 23, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 09, 2024

Dealership Rating
Employee Rating

Employees are very nice and professional. They work we're good and I,m so happy whit them. More

by ikara1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Dealership Rating
Employee Rating

Osmary our service advisor was awesome. She's friendly, knowledgeable and kept us updated. Our MBZ was an older model which has to have parts ordered. I liked how they sent video of a defec More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2023

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Osmary provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 30, 2023

GR responded

As a former Mgr for Bridgestone/Firestone I have a high bar of customer service expectations and Osmary and the Service Advisor staff met them. When my Wife and I picked up the car we probably spent 10 minutes talking/ joking around with her and another Advisor making us feel appreciated. Great experience except the bill LOL.

December 13, 2023

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Employee Rating

Outstanding service from the moment you pull in to the moment you depart. Addressed all my concerns! More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2023

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 17, 2023

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Employee Rating

Very professional, helpful, and worked well with my extended warranty. Used Uber to get me home on their dime. More

by austex74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

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Employee Rating

The service advisor was rude and combative. She took the role of a mother who fuses at you because you don't do what she says. Other than her, it is as an excellent place to get your car servic More

by Doviedwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 16, 2023

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the poor experience you had with the service advisor. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pace Bixler General Manager pbixler@mbofgeorgetown.com

September 16, 2023

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Employee Rating

Did a walking for annual services and Mrs Osmary was really good in taking care of my services needs! Thank you! More

by Jose Nieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2023

Mercedes-Benz of Georgetown responded

We are delighted to hear that Mrs. Osmary took good care of your service needs during your walk-in for annual services. We appreciate your business and look forward to serving you again in the future!

September 09, 2023

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Employee Rating

Very accommodating, Clean, Comfortable, Friendly, Timely. I never mind having to get my car serviced. ( except for the price of course). But it’s always a comfortable visit. More

by Vanhines1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2023

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Sep 09, 2023

Vanhines1 responded

Very accommodating

August 18, 2023

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Employee Rating

Great service, friendly people, and the free Uber after dropping the vehicle is a plus. More

by thefaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richey Barnes

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Aug 25, 2023

Mercedes-Benz of Georgetown responded

Thank you for the kind words! Mercedes-Benz of Georgetown appreciates your business and looks forward to your next visit. Thank you for your Five Star review!

August 14, 2023

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Employee Rating

Great service once parts arrived! WAs kept informed throughout the process. Would recommend this service dealer. More

by wesley.daniels54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Mercedes-Benz of Georgetown responded

Wesley, ensuring your satisfaction is our ultimate goal and we are pleased to know that we were able to provide a great service experience for you! We appreciate your business and recommendation! It would be our pleasure to have the opportunity to assist you again.

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