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Osmary Morales
Osmary Morales at Mercedes-Benz of Georgetown

Osmary Morales | Page 5

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

Contact Me
4.9
59 Reviews

Dealership Experience

4 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.9

59 Reviews

Write a Review

59 Reviews of Osmary Morales

May 08, 2024

Dealership Rating
Employee Rating

This dealership has been the same every time I go to it. All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me t More

by cj woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 22, 2024

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

May 08, 2024

cj woods responded

I understand this is just a typical response, every time I go to this dealership we are treated substandard. And I also saw it ,when a tow truck operator was trying to find out where he should pick up a Mercedes they just blew him off like he was nothing. So I really don't believe anything is going to happen just had to give my honest review. I live in Taylor so this is the closest dealership to me that's why I have to tough it out.

May 07, 2024

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Employee Rating

They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber More

by rnr3856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn about your positive experience and the professional assistance provided by Osmarie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

March 28, 2024

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Employee Rating

My service advisor is awesome. Get everything issue with my vehicle resolved in a timely manner. More

by sakpan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Dealership Rating
Employee Rating

Miss Osmary is an excellent employee, she guides you well, she treats you as part of the family, she is very professional. God allow and they always have her as an employee because I have never seen suc More

by dejesusanag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Mercedes-Benz of Georgetown responded

That's wonderful to hear about Miss Osmary's excellent service! She made a positive impact on your experience at the dealership. If there's anything else you'd like to share or if you have any other feedback, feel free to let us know. We're here to help!

February 25, 2024

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Employee Rating

Always great service, always great crew t9 take care of my car and my needs. More

by W Sleiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts, Kayle

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Feb 27, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 21, 2024

Dealership Rating
Employee Rating

Emily is the best service adviser so far that I had the pleasure to work with… She knows her stuff. So far happy with the service..Will be making an appointment soon to have the chips fixed in my windshiel More

by Cyberbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arellano, John Cascio, Emily, Derick Butler

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Feb 24, 2024

Mercedes-Benz of Georgetown responded

We appreciate your kind words, Grandpa Bill! It's wonderful to hear that Emily has provided you with exceptional service, showcasing her knowledge and expertise. We're glad to know you're satisfied with the service so far. When you're ready to address the chips in your windshield and pick up your Tire Inflator, we'll be here to assist you. Thank you for choosing our dealership, and we look forward to seeing you soon! Safe travels!

January 19, 2024

Dealership Rating
Employee Rating

My customer representative was very helpful and knowledgeable. Her positive attitude made my day. Please thank he for me. More

by asey301900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts

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Jan 23, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 09, 2024

Dealership Rating
Employee Rating

Employees are very nice and professional. They work we're good and I,m so happy whit them. More

by ikara1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Dealership Rating
Employee Rating

Osmary our service advisor was awesome. She's friendly, knowledgeable and kept us updated. Our MBZ was an older model which has to have parts ordered. I liked how they sent video of a defec More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 30, 2023

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Osmary provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 30, 2023

GR responded

As a former Mgr for Bridgestone/Firestone I have a high bar of customer service expectations and Osmary and the Service Advisor staff met them. When my Wife and I picked up the car we probably spent 10 minutes talking/ joking around with her and another Advisor making us feel appreciated. Great experience except the bill LOL.

December 13, 2023

Dealership Rating
Employee Rating

Outstanding service from the moment you pull in to the moment you depart. Addressed all my concerns! More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 13, 2023

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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