Otto Zimmerman | Page 20

Otto and myself fixed Mikes mistakes in less than a month. Mike was suppose to order my part in January, he never did. When I called him and ask what the status was in March, he said he d check. I ne month. Mike was suppose to order my part in January, he never did. When I called him and ask what the status was in March, he said he d check. I never heard from him, when I called he told me since he didn't call me back that meant it wasn't in. sorry I'm not a mind reader. Checked back in May still not in, so when I came in for an oil change in July I went straight to parts and asked if they could find one, they told me there was 5 in Detroit. Otto set up an order and the issue was finally fixed More

by DAYTONDYNAMITE Verified Customer Verified Customer

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Used to be 5 star waiting room and very quick service for oil change. Now waiting area is large but it is shell of former self. Quick lube oil change took close to 2 hours. Dealer no longer offers package oil change. Now waiting area is large but it is shell of former self. Quick lube oil change took close to 2 hours. Dealer no longer offers package deals for multiple oil changes - not rewarding loyal customers who are repeat business. More

by CODYACD Verified Customer Verified Customer

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Customer satisfaction orientated. Quality service. I have used their services for over 3 years. I have been more than satisfied every visit. I really appreciate the texts, and video Quality service. I have used their services for over 3 years. I have been more than satisfied every visit. I really appreciate the texts, and videos they provide as they service my vehicle More

by TERCT3 Verified Customer Verified Customer

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This was my first visit to the service center for manufacturer recall work. Appointment was scheduled at a time convenient for me. Staff were prompt and the work was performed exactly as described. S manufacturer recall work. Appointment was scheduled at a time convenient for me. Staff were prompt and the work was performed exactly as described. Service writer was very kind and professional. As an added perk, there's a nice place directly across the street to get a refreshment while you wait. More

by greg.donewar Verified Customer Verified Customer

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We have been coming to this dealership for a few years now for jeep service. We were pleasantly pleased with the video explanation of what services were recommended. This gave us an opportunity to see wha now for jeep service. We were pleasantly pleased with the video explanation of what services were recommended. This gave us an opportunity to see what was actually wrong with our vehicle. This made us more comfortable that we were getting the services we needed and not just to take our money. Otto and Kobe and Josh were very courteous and explained our services to us very well. More

by TRACY_MCCRORY Verified Customer Verified Customer

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They have been very helpful . Have worked hard to get our cars in and out Have worked hard to get our cars in and out More

by bkohler0 Verified Customer Verified Customer

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Everyone is awesome there they really do care about getting you the best results for your vehicle issues. getting you the best results for your vehicle issues. More

by HDMANWILL Verified Customer Verified Customer

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Both Otto who wrote up our repair and called us when repair was finished and Kobe who checked us out were very personable and efficient . The repairs were done much faster than I expected. I was surpris repair was finished and Kobe who checked us out were very personable and efficient . The repairs were done much faster than I expected. I was surprised they actually had the parts on hand for a 2010 Town & Country. More

by FOSMI Verified Customer Verified Customer

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I am not sure how to rate the dealership, I have no comparison of the work and costs associated with a 100,000 mile check up. However, I will say that Otto Zimmerman was very professional, informative comparison of the work and costs associated with a 100,000 mile check up. However, I will say that Otto Zimmerman was very professional, informative and friendly. I truly appreciated the video provided by Josh explaining his assessment of my Jeep and pointing out things that needed to be addressed and fixed. Both of them were a credit to your dealership. I trusted that you treated me fairly on the substantial bill that I paid. More

by GENDRONLUMBER Verified Customer Verified Customer

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Mike liss didn't do his job so i had to do it 6 months later after multiple contacts with him saying it was handled later after multiple contacts with him saying it was handled More

by DAYTONDYNAMITE Verified Customer Verified Customer

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