Otto Zimmerman | Page 19

Staff is very nice and polite. They always keep me updated with any new findings that might be problematic to my vehicle. They always keep me updated with any new findings that might be problematic to my vehicle. More

by VANESSA.DALLAS.VT Verified Customer Verified Customer

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The process for scheduling service and maintenance are a mess. Even if you schedule an appointment it is still first come first served when you arrive. Customers don't understand this and end up getting an mess. Even if you schedule an appointment it is still first come first served when you arrive. Customers don't understand this and end up getting angry when others are serviced before them. Someone needs to coordinate and control this. I arrived for a simple oil and filter change at 0730 am that wasn't complete until 1130 am. Four hours for a simple oil and filter change??? What an unnecessary waste of time. More

by CLOREJR Verified Customer Verified Customer

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Everything and everyone absolutely fabulous! ! Highly would recommend for a first time to experienced buyer. ! Highly would recommend for a first time to experienced buyer. More

by maddenmelissa98 Verified Customer Verified Customer

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New to the area, wasn’t sure what to expect but was very pleased with the service I received. Staff was very courteous and accommodating. pleased with the service I received. Staff was very courteous and accommodating. More

by emmy98will03 Verified Customer Verified Customer

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Stopped in to have my tires rotated and the line in front of me looked daunting. Otto took good care of me and I was out in about an hour. Very pleased with today’s service. of me looked daunting. Otto took good care of me and I was out in about an hour. Very pleased with today’s service. More

by ZINNDAD Verified Customer Verified Customer

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Otto was very attentive and thorough and kept me updated the whole time. It was also nice to have snacks and coffee while I waited. the whole time. It was also nice to have snacks and coffee while I waited. More

by BOND4007 Verified Customer Verified Customer

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Otto was very professional, knowledgeable and easy to work with. My concern is the cost of replacing the two batteries on a Chrysler Pacifica costing $760. The "start-stop" feature light came on the dash work with. My concern is the cost of replacing the two batteries on a Chrysler Pacifica costing $760. The "start-stop" feature light came on the dash which initiated the repair work. I usually turn that feature off when I drive the car. Is there a way of permanently disengaging that feature so the secondary battery does not need to be replaced in the future? Also, I was told it cost approx. $200 to turn off the warning light on the dash. Is that a fair cost? More

by MICHAELCOOPERBHS Verified Customer Verified Customer

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Been servicing here since 2012 and have always been happy with the service dept. Otto did a great job understanding my concerns, getting contract approval and getting the car back to me looking and driving with the service dept. Otto did a great job understanding my concerns, getting contract approval and getting the car back to me looking and driving outstanding. Greatly appreciated the videos the techs sent me. Thank you all! More

by Sego Verified Customer Verified Customer

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I feel like a LOF shouldn't take 45 min to an hour; It's tempting to go to one of the 10-min places instead. Maybe making appointments for LOF could be considered. On the other hand, getting to discuss tempting to go to one of the 10-min places instead. Maybe making appointments for LOF could be considered. On the other hand, getting to discuss specific service issues related to my van with my service advisor, Otto, kind of made up for the wait. He took the time to answer several questions I had. Props, Otto! More

by ILOVESEASHELLS Verified Customer Verified Customer

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The dealership was quick, friendly and welcoming. Will be coming back for all my needs. Will be coming back for all my needs. More

by AliciaR Verified Customer Verified Customer

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