Otto Zimmerman | Page 7

Best xxxx dealership in the world. Jose , Ron, Katie , Tiffany , Ryan, ,Tim, Otto, Ashley, Jammie are the best in the business! Jose , Ron, Katie , Tiffany , Ryan, ,Tim, Otto, Ashley, Jammie are the best in the business! More

by Weeckonize Verified Customer Verified Customer

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Easy to schedule appointments. Was greeted and checked in quickly. Service was completed on time for a fair price. Was greeted and checked in quickly. Service was completed on time for a fair price. More

by ricklbrand Verified Customer Verified Customer

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Otto kept me informed regularly and the video display of what was being seen helped me decide to get all needed work done what was being seen helped me decide to get all needed work done More

by rrrberts Verified Customer Verified Customer

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I have purchased two cars from the dealership. Under the previous owner. Service is usually fantastic. However, this visit was less than stellar. When Auto checked me in, it was made clear they we Under the previous owner. Service is usually fantastic. However, this visit was less than stellar. When Auto checked me in, it was made clear they were too busy to do anything other than an oil change, and I would need to make an appointment for the following week to have any other concerns addressed. Normally an iPad is used when connected to my car to let me know what service schedule might be due or upcoming. This was not the case on this visit. I did appreciate the video which showed the tech reviewing my car. He addressed a few items in the video I might want to consider having done such as replacing a filter or changing some of the fluids. It was not offered to me to have this done on this visit. When I checked out, I received multiple pages listing what was recommended and it was noted I had declined all of the services. I did not decline them. I was not offered to have them done. This visit has me for the first time questioning if I should continue the service on my vehicle at a local mechanic instead of coming back to the dealer, which I have in the past been very happy with. With my car at 80,000 miles, and knowing I will most likely be looking to buy a new vehicle this is also disheartening. More

by Lorimatsu Verified Customer Verified Customer

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They are under new ownership so we were hesitant, but we were ablennto book an appointment online for the next day. Again, we were hesitant because that never happens. Well, we were in and out and on our wa were ablennto book an appointment online for the next day. Again, we were hesitant because that never happens. Well, we were in and out and on our way very quickly. It was a great experience. The only thing I would say is that when I take my Mother's car to Honda for any kind of maintenance (even if I just need them to put air in the tires) they wash and vaccuum the car. This is one of those little things that I know people really appreciate. I LOVED the video they sent me! More

by rbroughton7772 Verified Customer Verified Customer

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Otto was on top of things and communicated clearly. No smoke and mirrors stuff. He needs to practice his German. However No smoke and mirrors stuff. He needs to practice his German. However More

by RLENGEMANN Verified Customer Verified Customer

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always a pleasure going in for service on fleet. ..Otto knows our company parameters and gets us in and out quickly. ..Otto knows our company parameters and gets us in and out quickly. More

by jordanjudith Verified Customer Verified Customer

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Well this sure was one of the nicest visits I’ve ever had. 10 out of 10 had. 10 out of 10 More

by FULL80TATTOO Verified Customer Verified Customer

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Went in to get an oil change. Someone decided to check the cabin filter. I was in the waiting area and I was sent a video, which was supposed to show me that the filter was dirty Someone decided to check the cabin filter. I was in the waiting area and I was sent a video, which was supposed to show me that the filter was dirty. The video didn’t work. I said I was coming back for a recall fix and I was in a hurry so didn’t want to wait any longer for filter change. Well, I guess the filter was dirty, indeed, very dirty because when I got home I saw that there was debris from the filter all over the passenger side carpet. That should have been cleaned up before returning the car to the customer. More

by tad.matley Verified Customer Verified Customer

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Always ready to assist and get us in for fleet service. Always clean surroundings that makes it a pleasure to enter. Always clean surroundings that makes it a pleasure to enter. More

by jordanjudith Verified Customer Verified Customer

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