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Oulay Inthaphone
Oulay Inthaphone at Herb Chambers BMW of Sudbury
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Oulay Inthaphone | Page 2

Service Advisor

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

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4.6
74 Reviews
4.6

74 Reviews

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74 Reviews of Oulay Inthaphone

July 03, 2023

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I found the repairs to be very expensive, the process and staff disorganized and disinterested, and the service a step back from my prior experience here. More

by flavin.jim
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Recommend Dealer
No
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Jul 05, 2023

Herb Chambers BMW of Sudbury responded

Flavin, I'm sorry to hear that you had a negative experience with our repair services. We strive to provide efficient and attentive service, so it's disappointing to hear that we fell short of your expectations. I would appreciate the opportunity to discuss your concerns further and see what we can do to make things right. Please feel free to reach out at your convenience. Thank you for bringing this matter to our attention. Sean King - General Manager - sking@herbchambers.com

June 10, 2023

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Advisor had left for the day when I went to pick up my car from servicing. Was waiting around over an hour to pick up the car. More

by Jayborikar
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Recommend Dealer
No

Other Employees Tagged: Elmin Jonuz

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Jun 13, 2023

Herb Chambers BMW of Sudbury responded

Hi Jay, We're disappointed to read this review and learn that your experience wasn't up to our usual standards. We want to help resolve your concerns and improve your next visit. Please reach out if you'd like to discuss this with us personally. Thank you, Sean King - General Manager - sking@herbchambers.com

June 08, 2023

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Excellent dealership that is every bit as good at servicing your vehicle as they were selling it to you More

by jimboudreau
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Recommend Dealer
Yes
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Jun 08, 2023

Herb Chambers BMW of Sudbury responded

We appreciate your feedback and are delighted that you think of us as an excellent dealership for both sales and service. Here at Herb Chambers BMW of Sudbury, exceeding customer expectations is our top priority. Thank you for sharing your experience with others.

June 08, 2023

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Outlay, was on top of everything and very helpful I will recommend him to all my BMW friends. More

by Steven Totok
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Recommend Dealer
Yes
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Jun 09, 2023

Herb Chambers BMW of Sudbury responded

We're happy to hear Outlay provided you with an excellent experience, Steven, and we appreciate you recommending him to others. Thanks so much for your support, from all of us here at Herb Chambers BMW of Sudbury!

June 04, 2023

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We had Great service for my new BMW x5. Everyone is a pleasure to work with. More

by Egordon57
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Recommend Dealer
Yes
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Jun 07, 2023

Herb Chambers BMW of Sudbury responded

Thank you for the kind feedback! We appreciate you trusting us with your X5 and look forward to seeing you again next time here at Herb Chambers BMW of Sudbury!

May 19, 2023

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Service was done as scheduled and within stated time limits......good to have 45 point check up included. More

by johnjmillerick
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Recommend Dealer
Yes

Other Employees Tagged: Robert Cohoon

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May 22, 2023

Herb Chambers BMW of Sudbury responded

It's great to hear that your service was done promptly and efficiently as expected, John! We aim to provide quality service for our customers every time and are glad we've succeeded. Our 45-point checkups are just one way we ensure you and your vehicle are well taken care of. Thank you for choosing Herb Chambers BMW of Sudbury!

May 17, 2023

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This dealership values customer satisfaction. It has the best BMW facility within 50 miles radius. I have had the pleasure of dealing with the service advisor, Oulay who is very detailed oriented More

by enameh
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Recommend Dealer
Yes
Helpful 1
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May 19, 2023

Herb Chambers BMW of Sudbury responded

We pride ourselves on our commitment to customer satisfaction and are happy to hear about your positive experience with Oulay and the team. Thank you for sharing your kind feedback! - Herb Chambers BMW of Sudbury

May 16, 2023

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Great customer service, very polite team members, The wait was not too long. Highly recommend this place. More

by abonatelli
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Recommend Dealer
Yes
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May 18, 2023

Herb Chambers BMW of Sudbury responded

Abonatelli, we're glad to see you had a great experience with the team at Herb Chambers BMW of Sudbury! We're happy to hear that our polite team members and short wait time made your service visit worth it. Thank you for recommending our dealership!

May 10, 2023

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the service was thorough, professional and there were no surprises...Oulay explained the results of the car's inspection and highlighted things to be aware of and future items that will require attention More

by bernie.dennis
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Cohoon

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May 12, 2023

Herb Chambers BMW of Sudbury responded

Hi Bernie, We're glad you had a great experience with Oulay and the team! We hope you continue enjoying your vehicle and look forward to your next visit! Thank you! - Herb Chambers BMW of Sudbury

May 09, 2023

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My service rep provided outstanding service He called to follow up held my hand through the whole process More

by iatjr5477
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Recommend Dealer
Yes
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May 11, 2023

Herb Chambers BMW of Sudbury responded

We're glad we could make this such a positive experience and appreciate your awesome feedback! We look forward to seeing you back for your next service appointment! Thank you! - Herb Chambers BMW of Sudbury

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