Oulay Inthaphone | Page 4

Because the drivetrain malfunction message lit up on my 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointm 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointment for the next day. When I arrived very early for the appointment, another advisor Oulay stepped in to help me. Later that day I received a two minute video with the technician explaining that a broken electric wastegate actuator rod caused the malfunction message. The text showed the broken part, offered other recommendations such as replacing The broken right rear coil spring and its pair, both rear shocks, shock mounts and bump stops with new hardware, and more. My advisor Robert texted me and stayed in touch with me in a straightforward, clear manner making sure that I understood the status. By the end of the day I received a written summary with a cost estimate as well as a helpful phone conversation from Oulay who clearly explained the recommendations and cost. I was told that all of the parts were an inventory, and the tech who did the video would be working on my car. I was also told that the car could probably be done in a 24 to 48 hour turnaround so I authorized the work to be done. The next day when I sent a brief message inquiring about the status of my car, the response from Robert my car was ready and I could even use an Xpress lane service to save me 20 minutes when I picked up my car. I picked up my car and the ride home was great. The car is fixed and I have confidence in the work that was done by Herb Chambers BMW of Sudbury and I’m grateful for Robert Cohoon’s ability to help me with exceptional service. More

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Outlay was excellent. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out. More

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Outstanding service. I would highly recommend BMW of Sudbury. Very helpful and accommodating. I felt very comfortable using this dealership. I would highly recommend BMW of Sudbury. Very helpful and accommodating. I felt very comfortable using this dealership. More

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The service is outstanding with care and good prices. The communication was excellent and the whole experience was very pleasant. Thank you! The communication was excellent and the whole experience was very pleasant. Thank you! More

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Service was great; loaner car was awful; agent handled my questions well and was pleasant my questions well and was pleasant More

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In March 2017 I purchased a new X3 SUV at BMW of Sudbury. I have returned there for every service interval. The Service Department personnel I have dealt with have uniformly been excellent, responsive, and I have returned there for every service interval. The Service Department personnel I have dealt with have uniformly been excellent, responsive, and well-informed. Their pricing is very reasonable given that we’re talking about a luxury vehicle. More

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They do a good job and communicate very well. The video showing a diagnostic is very nice. The video showing a diagnostic is very nice. More

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Very responsive and accommodating . They picked up my car and left a loaner wonderful service They picked up my car and left a loaner wonderful service More

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The entire staff at this dealership is top notch. Service department is well run and efficient. It’s very easy to make an appointment, check your car in, and get a loaner if available. They update yo Service department is well run and efficient. It’s very easy to make an appointment, check your car in, and get a loaner if available. They update you during the process and review all work and suggested next repairs. The best dealership around. More

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I brought my car in with engine light. Agent was very helpful and carefully explained that the problem was and what my options were. Made me feel like I was in good hands. Agent was very helpful and carefully explained that the problem was and what my options were. Made me feel like I was in good hands. More

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