Owen Long
Owen Long at W&L Subaru

Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Owen Long

February 05, 2026

Dealership Rating
Employee Rating

Excellent service My advisor owen was tremendous. Work was completed as promised in a timely fashion More

by DUCKMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

W&L Subaru responded

Thank you for reviewing your experience in our service department!

February 05, 2026

Dealership Rating
Employee Rating

Some of the service people are very unprofessional and do not communicate with customers as well as they should they like to take people's money when they know people don't have a lot of money More

by Sharon00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 05, 2026

W&L Subaru responded

Thank you for sharing your concerns with us. We are genuinely sorry to hear that your experience left you feeling unheard and unsupported. Professionalism and clear communication are values we take seriously, and we will be reviewing your feedback carefully so we can address these issues.

January 30, 2026

Dealership Rating
Employee Rating

Everyone was very helpful. We were well informed on what was going on and I really liked the video inspection. More

by delliott9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

W&L Subaru responded

Thank you for reviewing your experience in our service department!

January 24, 2026

Dealership Rating
Employee Rating

They got it done quickly and efficiently to get me back on the road. It was able to be done the same day. More

by jneyhard
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 26, 2026

W&L Subaru responded

Thank you, and have a great day!

January 24, 2026

Dealership Rating
Employee Rating

I'm very timely and professional service and also very high-tech I like how the videos showed up right online More

by Karim
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 26, 2026

W&L Subaru responded

Thank you so much! We appreciate your business!

January 17, 2026

Dealership Rating
Employee Rating

I have always had excellent service when using tis dealership. People are friendly and polite. More

by tks0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

W&L Subaru responded

Thank you so much for the 5-star review!

January 16, 2026

Dealership Rating
Employee Rating

Prompt service . scheduled job done in a short time. The staff was courteous an answered my questions with knowledge. More

by Bigmamma75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Jan 17, 2026

W&L Subaru responded

Thank you so much for sharing your thoughts online!

January 16, 2026

Dealership Rating
Employee Rating

Very professional and friendly Repairs were great Very easy to deal with/no hassel at all More

by cambo800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2026

W&L Subaru responded

We appreciate your business!

January 12, 2026

Dealership Rating
Employee Rating

Efficient and accommodating I feel like they are always happy to answer my questions and aren't pushy. More

by sjmx2
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 14, 2026

W&L Subaru responded

Thank you for reviewing your experience in our service department!

January 08, 2026

Dealership Rating
Employee Rating

My experience with the dealership was excellent. The staff was friendly, knowledgeable, and never pushy. The process was smooth from start to finish, and I’m very happy with my purchase. More

by Ulyssesmercado3
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 09, 2026

W&L Subaru responded

Thank you so much for your business! Have a great day!

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