Owen Long
Owen Long at W&L Subaru

Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
277 Reviews
4.8

277 Reviews

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277 Reviews of Owen Long

October 02, 2025

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Employee Rating

I love w and l subaru. Been getting my services done for years. Always a pleasure dealing with them. More

by Outbackman01
Service Price Transparency
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Recommend Dealer
Yes
Oct 04, 2025

W&L Subaru responded

Thank you so much! See you next time!

October 02, 2025

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Professional as always. Very good experience with loaner car. Progress phone calls excellent and professional. Thank you! More

by janelle.j
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Oct 04, 2025

W&L Subaru responded

We appreciate your business! Thanks so much for sharing your thoughts online!

September 21, 2025

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Excellent service. Keayon was very helpful and professional. We will definitely go to W&L Subaru for service again. We love this dealer! More

by esearles
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Recommend Dealer
Yes
Sep 23, 2025

W&L Subaru responded

It was our pleasure providing a 5-star experience in our service department! Thanks for the feedback!

September 20, 2025

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I was very pleased with my service visit. Everyone was friendly and professional. Very much appreciate the valet service! More

by DEB530
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Recommend Dealer
Yes
Sep 23, 2025

W&L Subaru responded

Thank you for your review, and have a great day!

September 18, 2025

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Wasn't allowed to speak to the service advisor who had been dealing with my vehicles while there for repairs. Service manager told my wife another dealership would be happy to have us, he called her a b** More

by C
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Recommend Dealer
No

Other Employees Tagged: Roy Beck

Sep 18, 2025

W&L Subaru responded

While we disagree with pretty much every assertion in your post, we are truly sorry that you did not have the experience we all hoped for, and we wish you all the best. Thank you for the feedback, and have a great day.

September 18, 2025

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They are big on promises, short on delivery. Installing a battery $490.00 isn't high. It is highway robbery. More

by kchep331
Recommend Dealer
No

Other Employees Tagged: Owen Long

Sep 19, 2025

W&L Subaru responded

Thank you for the feedback. We will definitely take your thoughts on the battery pricing into consideration as we evaluate our pricing structures to stay competitive in this marketplace. Thank you again, and have a great day.

September 18, 2025

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Everyone was extremely helpful and professional. The process went quite smoothly. W&L's customer service is top notch! More

by gm.neese
Service Price Transparency
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Recommend Dealer
Yes
Sep 19, 2025

W&L Subaru responded

Thank you for the 5-star ratings!

September 18, 2025

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Almost pleasant, helpful and professional. The staff, in all departments, are exceptional! Every single time More

by abower0
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Sep 19, 2025

W&L Subaru responded

Thank you so much for the 5-star rating!

September 17, 2025

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Employee Rating

I've had nothing but good luck with the whole w&l team From the sales man to the finance team. Everyone has been great More

by misty.75ac
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Sep 18, 2025

W&L Subaru responded

Thank you, and have a great day!

September 17, 2025

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Employee Rating

My 3rd poor visit to W&L. I’m done. I will not be returning or recommending. They don’t listen or communicate effectively, they didn’t fix the problem came in for and didn’t k More

by Gaiagreenjewelry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2025

W&L Subaru responded

Thank you for your feedback. We apologize if there were any communications issues on our end. We take your feedback seriously and will look into your comments to see where we can improve.. Thanks again and have a great day.

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