Very friendly and professional acting.
Who is Owen, what did Owen do for me? Was he that service person that that could not see the damage? I know Mike Armstrong, Glenn Smith, Lewis, Felip
Who is Owen, what did Owen do for me? Was he that service person that that could not see the damage? I know Mike Armstrong, Glenn Smith, Lewis, Felipe and Jay. The preceding people were not able to help resolve our unfortunate experience. Why when we came into the dealership to ask someone that could answer our question, when will the vehicle be delivered?, was in a meeting. We left without an answer. The dealership did not answer my questions regarding the purchase of the vehicle I ordered from the factory. Some questions not answered: when was my car delivered to the dealership, who checked in the vehicle when delivered to the dealership, why was the damage not noticed at the inspection, was the person trained to inspect vehicles delivered, why was my vehicle (VIN) listed on line after we purchased the car, why were we not notified until almost 4 weeks after the vehicle was delivered to the dealership, why after we made an appointment to order the vehicle our sales person was helping another customer at our appointment time. I have a list of 23 issues we are waiting for how all these poor practices will be addressed.
I do not want this to happen to anyone else. It is probably happening to many others without them knowing it. Or they think activities are just normal. We were fooled.
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by wilmo.maresh
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your feedback, Wilmo. I appreciate your candid review and your concerns about your experience at Advantage Chevrolet of Hodgkins. I'm disappointed to hear about the issues you've faced regarding your vehicle order and the communication breakdown. Such matters are taken seriously, and your detailed observations will help us improve our processes. If you could provide further details, please reach out to me directly. Thank you for bringing this to our attention.
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Sep 06, 2026 -
wilmo.maresh responded
This looks like an automated response. Is it?
I have not received answers I asked for.
Mr. Smith thanks for our telephone conversation.
What has beed done to improve your customer relations?
Very friendly, clean and efficient.
I was able to get in, get the work completed in a reasonable amount of time and got plenty of details on what was done and how everthing looked duri
I was able to get in, get the work completed in a reasonable amount of time and got plenty of details on what was done and how everthing looked during the inspection.
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by gideon.rick1474
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review, Rick! I appreciate your kind words about our friendly service, cleanliness, and efficiency at Advantage Chevrolet of Hodgkins. It’s great to hear that you received detailed information during your inspection and that your experience met your expectations. We look forward to seeing you again for your future automotive needs!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Owen was very friendly and knowledgeable about services
and recommendations. Overall this dealership has been beyond great with vehicle services and customer service!
and recommendations. Overall this dealership has been beyond great with vehicle services and customer service!
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by krarmstrong83
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review! I appreciate your kind words about Owen and am thrilled to hear that you had a great experience with our services at Advantage Chevrolet of Hodgkins. We look forward to serving you again in the future!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
I have brought my car in for the same just to be told the
same thing until I took them on a test drive then it’s determined it’s a problem
But maybe tires that was rotated and now they have to rotate them b
same thing until I took them on a test drive then it’s determined it’s a problem
But maybe tires that was rotated and now they have to rotate them back and the steering wheel shaking on a 2025 with 30k miles is unreal and it should not have taken 3 to 4 times to figure and give the same answer I’m
So over Chevy tried because my dad drove one but I’m done it’s a lemon that I have experiencing technical issues this is crazy
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by mzcbabe
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for sharing your experience. I understand your frustration regarding the repeated visits and the ongoing issues with your vehicle. At Advantage Chevrolet of Hodgkins, we strive to provide effective solutions for our customers, and I appreciate your feedback as it helps us improve our services. I encourage you to contact me directly to address your concerns and assist. Your satisfaction is important to me.
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Juan Martinez got me the best rates and new tires for my
car. He is amazing 10/10 recommend. Aaron at the service center was also great!
car. He is amazing 10/10 recommend. Aaron at the service center was also great!
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by spdracer826
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Aaron Baker
, Juan Martinez 5 stars
Aug 23, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your kind words! I’m thrilled to hear that Juan was able to provide you with great rates and new tires for your car. It’s also wonderful to know that Aaron at the service center met your expectations. Your recommendation means a lot to us at Advantage Chevrolet of Hodgkins. We look forward to seeing you again soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
We only come here for all our car needs.
The staff is very friendly polite and very knowledgeable about that’s wrong with the cars.
The staff is very friendly polite and very knowledgeable about that’s wrong with the cars.
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by litoelisa
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review! I truly appreciate your continued trust in Advantage Chevrolet of Hodgkins for all your car needs. It's great to hear that you find our staff friendly, polite, and knowledgeable. Our team looks forward to serving you again in the future!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
When we drop our vehicles off first service, Owen always
sees that the vehicles are taken care of. Part of their customer service at Advantage Chevrolet is the people the people make the whole service depar
sees that the vehicles are taken care of. Part of their customer service at Advantage Chevrolet is the people the people make the whole service department if you have good people you get good service.
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by Jeffssnowplowing
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your kind words, Jeff! I appreciate you taking the time to share your positive experience with us at Advantage Chevrolet of Hodgkins. It's great to hear that Owen has made such a positive impact on your visits. We look forward to seeing you again for your next service!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Trusting the mechanic for honesty and quality is the key
to feeling comfortable about your car repair. After buying may vehicles from Advantage, we stopped bringing our cars in for service because we were
to feeling comfortable about your car repair. After buying may vehicles from Advantage, we stopped bringing our cars in for service because we were not comfortable with prior service manager. However, only because our trust in George Cecala, a great mechanic, we are once again bringing our cars in for service at Advantage.
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by MLA
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for sharing your experience! I’m thrilled to hear that your trust in George has brought you back to Advantage Chevrolet of Hodgkins for service. Honesty and quality are our top priorities, and I’m glad to know that we’ve regained your confidence. We look forward to seeing you and your vehicles again soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Great experience!
Owen was thorough, but prompt. The service was completed in a timely manner.
Owen was thorough, but prompt. The service was completed in a timely manner.
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by andrew.meeks
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your wonderful review, Andrew! I’m delighted to hear that you had a great experience at Advantage Chevrolet of Hodgkins. It's great to know that Owen provided thorough and prompt service, ensuring your needs were met in a timely manner. I appreciate your feedback, and we look forward to seeing you again soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394
Owen was great.
He had me in and out and made sure my car was good.
He had me in and out and made sure my car was good.
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by Boricua1518
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Advantage Chevrolet of Hodgkins responded
Thank you for your kind words about your experience at Advantage Chevrolet of Hodgkins! I’m thrilled to hear that Owen provided you with excellent service and made the process quick and efficient. I appreciate your feedback and e
we look forward to seeing you again soon!
Sincerely,
Glen Smith
General Sales Manager
tsmith@advantagedealer.net
(708) 215 -2394