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Felipe Alfaro
607 Reviews
Dealership Experience
14 yrs, 7 mos
Industry Experience
28 yrs, 2 mos
Languages Spoken
English
Spanish
607 Reviews
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607 Reviews of Felipe Alfaro
July 02, 2025
I have purchased three vehicles here in the past 11 years. I always bring my cars back here for Maintenance and Service. The employees here are very friendly and professional, they always make me feel years. I always bring my cars back here for Maintenance and Service. The employees here are very friendly and professional, they always make me feel welcome and respected. More
by mackowiak.ka
Verified CustomerOther Employees Tagged: John Mack, Carolina Wetzel, Jeffrey Serwas
June 26, 2025
3 times I came in, saying every time I apply the brakes, the steering while shakes, so instead of checking out the brakes, you decided to replace parts that had nothing to do with the brakes. I had to take the steering while shakes, so instead of checking out the brakes, you decided to replace parts that had nothing to do with the brakes. I had to take my vehicle to another shop. When I mentioned the problem, the manager said, ok, since you mentioned brakes, let's check them out! Well, guess what, the problem was with the brakes, they repaired at a decent price. Vehicle all fixed on first visit. I want a refund of my$1300 dollars for unnecessary repairs and unnecessary replacement of good parts. Who do I see about my refund. I'm dune with you guys, never coming back to advantage Chevrolet😡💩🤬🦹♂️! More
by 70dzrhaq
June 21, 2025
I always take my cars to this shop. I have never had a problem with them. They always communicate with you and my car is done on time. I have never had a problem with them. They always communicate with you and my car is done on time. More
by isabel.j.miranda
Other Employees Tagged: Carolina Wetzel, Owen Suarez
June 21, 2025
The service manager took care of my needs as well as Krystal. I was very pleased on the way they handle 2 situation 1 was with the warranty company and and nother issues which was corrected immediately Krystal. I was very pleased on the way they handle 2 situation 1 was with the warranty company and and nother issues which was corrected immediately 😀. I am thankful to them for getting my Corvette fixed the right was and dropping it off to my at my front door More
by ILLINOISELITESERVICES
Other Employees Tagged: Patryk Wyrazik , KRYSTAL
June 19, 2025
The effort shown to help solve my problem was outstanding. Very customer friendly and professional! outstanding. Very customer friendly and professional! More
by adrianthomas0901
Other Employees Tagged: Patryk Wyrazik
June 18, 2025
Always satisfied with serving and parts Work is done promptly and work done right the first time promptly and work done right the first time More
by Mars8906
Other Employees Tagged: Krystal Roberts, Mike Armstrong, Dennis Reily, Julia Harskey, George Cecala, Kenneth Toms, Steve Cunningham, Owen Suarez
June 16, 2025
Excellent service. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. More
by brendamiller9733
Other Employees Tagged: Julia Harskey, Bob Bocchiere, Frank Rocha, George Cecala, Steve Cunningham, Tim Neighbors, Brian Brennan, Olga Meza
June 14, 2025
Ms. Salcido was a good service advisor. However, I was sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me the diagnostic images of my car. I called but up to this time, she hasn’t responded to my email. Felipe the manager also sent me a text and was hoping to hear from him, nonetheless he also did not respond so he can at least check why my email or concern was not responded to but he didn’t. The mechanic also did not communicate to Ms. Emily ( accdg to her) that my wiper blade was not ordered, I kept waiting and was told by Emily that it has to be ordered from which I have been waiting for a long time and was told that it will only take a few minutes and my car will be done. After that, the wrong size of the wiper blade was delivered so they have to reorder again. The second one when they have to reorder the wiper blade, it was already the right size. It didn’t take the mechanic a long time and it was placed at a short period of time. Otherwise, I can say Ms Emily was nice and she communicated with me about the delay. It was just about the email and the office call that she didn’t respond. I hope the manager Felipe is also sensitive to the customer’s concern so he can make a service recovery. Still waiting for the response this time More
by madylene7
Other Employees Tagged: Emily Salcido
June 09, 2025
Did great work and fast for oil change will come back . . very professional and 100% recommended . very professional and 100% recommended More
by dleanos11
Other Employees Tagged: Carolina Wetzel, Paula Sikirica
June 01, 2025
Carolina helped me get a great deal on a new set of tires for my suburban. She is always very friendly and professional. for my suburban. She is always very friendly and professional. More
by selively
Other Employees Tagged: Carolina Wetzel
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