PEDRO VALENCIA MENDOZA
PEDRO VALENCIA MENDOZA at Maita Toyota of Sacramento

PEDRO VALENCIA MENDOZA | Page 15

TXM ASM

Maita Toyota of Sacramento

2500 Auburn Blvd
Sacramento, CA 95821

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4.3
159 Reviews
4.3

159 Reviews

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159 Reviews of PEDRO VALENCIA MENDOZA

April 24, 2019

Dealership Rating
Employee Rating

Amazing experience Brian and Pablo did a great job helping me with the service I needed. I would highly recommend them both to my freinds and family. Both very professio More

by ABLYSHCHYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Butcher

April 24, 2019

Dealership Rating
Employee Rating

Excellent, wouldn't go anywhere else. Friendly, courteous and work is done in a reasonable amount of time and cost. I didn't need any additional work this time but on my last two visits More

by Luna Canelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 22, 2019

Dealership Rating
Employee Rating

My experience was average I was glad I was able to get a service the same day. But the service writers we just ok, he took down my phone number incorrectly. When I called ab More

by CLEMGALVAN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

April 02, 2019

Dealership Rating
Employee Rating

Amazing customer service! During my last visit to Maita Toyota, I was helped by Terence Higgins and I was delighted by his customer service skills. He was very helpful and enth More

by INDAYCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karina Gonzalez, Bob Picchi, Eddie Sanchez, Terence Higgins

March 20, 2019

Dealership Rating
Employee Rating

Excellent service experience Fast, good service, easy to make reservations online, no line and in and out in a hour. excellent experience and service, weekend appointments nice t More

by John44444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 19, 2019

Dealership Rating
Employee Rating

Great service From the moment I pulled up to the moment I picked up my car everyone I came into contact with was very friendly and helpful. Everything was explained More

by LEIGHANNEJACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valadao , DAVID MCCREADY

March 18, 2019

Dealership Rating
Employee Rating

Service: maintenance Pedro was very friendly even when I asked too many questions. He was very professional and seems to be very knowledgeable. I am very pleased with hi More

by MYTOREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 18, 2019

Dealership Rating
Employee Rating

Service for oil change Greeted outside .. car taken in before appointment time.. Pedro explained everything going to be done.. price.. was in and out within an hour.. great More

by Katrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 04, 2019

Dealership Rating
Employee Rating

Best Service I’m always treated so special... dealership waiting area was way too cold. Pedro referred my request for heat. I really don’t like being forced into More

by MARYANDBUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 26, 2019

Dealership Rating

Too High The cost to replace a tail light is too high. Bulb cost $7, but was charged $60. Complained and it was lowered to $40, a ripoff. More

by MARYHAMILTON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 27, 2019

Maita Toyota of Sacramento responded

Good Morning, I apologize for our lack of communication and our lack of empathy. I received your survey response noting the dissatisfaction with the pricing for replacing a stop lamp bulb in your 2010 Corolla. I agree that $60.00 to replace a simple bulb is quite a bit more than I would expect to pay for what appears to be a simple repair. Unfortunately, with the advent of technology and automobile manufacturers designing more amenities and creature comforts into even the most basic of automobiles, we find some repairs that were simple even 15 years ago now require additional time to complete. So much so, that I am no longer able to replace burnt out bulbs as a courtesy for our customers due to the cost of parts and the intrusive nature of most replacement operations. The stop lamp bulb in your Corolla shows four main steps in our repair manual to get to the lamp assembly in order to replace the bulb. I believe that we did not take the opportunity to explain or show the repair steps to you and went straight to discounting our technician's labor time. Once again, I apologize for our lack of communication and our lack of empathy and our lack of recognition for the valued customer that you are to Maita Toyota. -- Mike Latham Service Director Maita Toyota mlatham@maita.net 916.416.4881 (c)

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