PEDRO VALENCIA MENDOZA
PEDRO VALENCIA MENDOZA at Maita Toyota of Sacramento

PEDRO VALENCIA MENDOZA | Page 14

TXM ASM

Maita Toyota of Sacramento

2500 Auburn Blvd
Sacramento, CA 95821

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4.1
145 Reviews
4.1

145 Reviews

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145 Reviews of PEDRO VALENCIA MENDOZA

March 20, 2019

Dealership Rating
Employee Rating

Excellent service experience Fast, good service, easy to make reservations online, no line and in and out in a hour. excellent experience and service, weekend appointments nice t More

by John44444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 19, 2019

Dealership Rating
Employee Rating

Great service From the moment I pulled up to the moment I picked up my car everyone I came into contact with was very friendly and helpful. Everything was explained More

by LEIGHANNEJACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Valadao , DAVID MCCREADY

March 18, 2019

Dealership Rating
Employee Rating

Service: maintenance Pedro was very friendly even when I asked too many questions. He was very professional and seems to be very knowledgeable. I am very pleased with hi More

by MYTOREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 18, 2019

Dealership Rating
Employee Rating

Service for oil change Greeted outside .. car taken in before appointment time.. Pedro explained everything going to be done.. price.. was in and out within an hour.. great More

by Katrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 04, 2019

Dealership Rating
Employee Rating

Best Service I’m always treated so special... dealership waiting area was way too cold. Pedro referred my request for heat. I really don’t like being forced into More

by MARYANDBUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 26, 2019

Dealership Rating

Too High The cost to replace a tail light is too high. Bulb cost $7, but was charged $60. Complained and it was lowered to $40, a ripoff. More

by MARYHAMILTON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 27, 2019

Maita Toyota of Sacramento responded

Good Morning, I apologize for our lack of communication and our lack of empathy. I received your survey response noting the dissatisfaction with the pricing for replacing a stop lamp bulb in your 2010 Corolla. I agree that $60.00 to replace a simple bulb is quite a bit more than I would expect to pay for what appears to be a simple repair. Unfortunately, with the advent of technology and automobile manufacturers designing more amenities and creature comforts into even the most basic of automobiles, we find some repairs that were simple even 15 years ago now require additional time to complete. So much so, that I am no longer able to replace burnt out bulbs as a courtesy for our customers due to the cost of parts and the intrusive nature of most replacement operations. The stop lamp bulb in your Corolla shows four main steps in our repair manual to get to the lamp assembly in order to replace the bulb. I believe that we did not take the opportunity to explain or show the repair steps to you and went straight to discounting our technician's labor time. Once again, I apologize for our lack of communication and our lack of empathy and our lack of recognition for the valued customer that you are to Maita Toyota. -- Mike Latham Service Director Maita Toyota mlatham@maita.net 916.416.4881 (c)

February 26, 2019

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Employee Rating

Service Review Came in for scheduled service. Work was quick and accurate. We will return to them again for the next scheduled work. Great job! Suggested tire rep More

by KELLER3987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: QERIM RACAJ

February 08, 2019

Dealership Rating
Employee Rating

Sales team was excellent Don and Pedro was great to work with. Great customer service and gave us every option, plus delivered vehicle of our choice in a timely manner. More

by RKLOCKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don

January 17, 2019

Dealership Rating
Employee Rating

10k RaV 4 check Staffs were very professional and courteous. They were also friendly. The bathroom were very clean and there’s also a convinient snack bar. Work done More

by MAGICKEEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 14, 2019

Dealership Rating
Employee Rating

Taken care of but The people and service was great but........too long! OVER 2 hours for a oil change with an appointment?? Thankfully Pedro gave me a small discount More

by mlrollson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clint

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