PHILLIP MILLER
PHILLIP MILLER at Robert Brogden Buick GMC

PHILLIP MILLER | Page 10

Commerical Manager

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.8
164 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

43 yrs, 3 mos

Specialties & Trainings

Vietnam Vet

United States Marine Corp

4.8

164 Reviews

Write a Review

164 Reviews of PHILLIP MILLER

October 14, 2022

Dealership Rating
Employee Rating

Switch and price gouge. Ordered car months prior got a price it was increased dramatically when i picked it up. I was told its how they do business now. I call this BS and i More

by jbisogno
Price
Recommend Dealer
No
Oct 17, 2022

Robert Brogden Buick GMC responded

Thank you for your feedback and for taking Phil’s call today. We apologize for the misunderstanding. There was no firm price made when the order was placed. Since this is a top-level rare trim, there was a market adjustment (but was still below actual market value for the SUV). We stand by the price at which we sell our vehicles and do offer a 90-day money back guarantee. If you would like to discuss this further, we’d be happy to speak with you at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Oct 17, 2022

jbisogno responded

I did not receive a call today. I have purchased many vehicles from there in the past. My salesman can attest to that. When I inquired about the vehicle I was given 2 prices and was told that the ultimate was not coming in for a few months. I would be getting a normal Denali and I would get full value when the ultimate came in. The price difference a=was the normal Denali was in the mid 70000 and the ultimate in the 90000. I sold my Denali to an employee. When i was called and e mailed i was told your car is in you can come and pick it up tomorrow. #When i came back from. Test drive i was told that it had a premium on it. I said BS that is switch and bait after many back and forth conversation even one that i was told there is a guy that wants my car and will come in and pay the premium I said great I will sell it call him NOW. This is such a bad way to do business. I know that Robert would agree It can be remedied very easily Give me my $16000 dollars back. Or if you prefer I can bring the car back. And refund 100%. I can find a dealer that will want my $600000 dollars worth of business in the past 6 years. This is so bad and sad that i have to deal with this. CHEERS!! Let me know what you decide. Thanks.

October 13, 2022

Dealership Rating
Employee Rating

Great people! Got me exactly what I was looking for. We could not be happier!! More

by jarrod5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2022

Robert Brogden Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Robert Brogden Buick GMC Team

September 26, 2022

Dealership Rating
Employee Rating

Arrived knowing what I wanted. Process was smooth and professional. The financing process was also fluid and professional. More

by TLYON900
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Blackman , Sebastian Granger - 5 stars

Sep 28, 2022

Robert Brogden Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Robert Brogden Buick GMC Team

September 06, 2022

Dealership Rating
Employee Rating

Less than satisfied is a nice way to put it. Repairs not complete. New truck, less than 3,000 miles and already in the shop. Not willing to take care of their customers. More

by shammer0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Would out the person name, but they all quit. The person that helped me was there on loan from another dealership.

Sep 07, 2022

Robert Brogden Buick GMC responded

shammer0208, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Robert Brogden Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

September 01, 2022

Dealership Rating
Employee Rating

I'm very please with the staff and service I received. Go team I would buy form Phillip again !! More

by clintc0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tino Stowers

Sep 02, 2022

Robert Brogden Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Robert Brogden Buick GMC Team

August 13, 2022

Dealership Rating

I enjoy the professional experience that is quick and flexible. Their service staff is great More

by gabewiechman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Blackman

Aug 16, 2022

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

June 18, 2022

Dealership Rating
Employee Rating

Easy transaction. Salesman was great. Dealership was respectful and did push extras. Great experience working with them. More

by shammer0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

May 27, 2022

Dealership Rating
Employee Rating

I have purchased many vehicles from Brogden GMC and always have a good experience. Hats off to Jake and Phil for their assistance! Brad Smith More

by brad.ycsbuildings
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Blackman, Terrie Horton , Peter Sargent

May 31, 2022

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

April 24, 2022

Dealership Rating
Employee Rating

Professional and pleasant to work with. I didn't feel like I was being sold to as I have in the past at other dealerships. Phillip Miller's personality fit mine. It was just a next level ex More

by JEANNINELINDSTROM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton

Apr 25, 2022

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

April 18, 2022

Dealership Rating
Employee Rating

These folks have gone out of their way to keep me satisfied. Bought a new truck, had issues with it, they got me into another one right away and looking forward to the next trade. Great people, ter More

by FLIGHTONE58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2022

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

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