PHILLIP MILLER | Page 5

To stay updated here after buying 18 trucks in a year here the GM Phil Skid is refusing to sell me trucks. I am not trading in a vehicle or haggling their price. I ordered 5 trucks and have waited 4 mo here the GM Phil Skid is refusing to sell me trucks. I am not trading in a vehicle or haggling their price. I ordered 5 trucks and have waited 4 months on them. I posted a very accurate review and now Phil Skid has “fired” me as a customer. If you don’t want the world knowing what you do, change what you do. I’m now buying trucks out of state and am being better treated. I highly recommend you go elsewhere. These guys are a joke More

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List customer service Easiest place to buy a car I would definitely recommend this dealership definitely recommend this dealership More

by Abraham Verified Customer Verified Customer

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Great quick service. I was in and out with my new truck in less then an hour. I was in and out with my new truck in less then an hour. More

by jasonerickson329 Verified Customer Verified Customer

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We got personal attention making sure we had the car we wanted and needed. Jim made sure we left connected technically with our car. He even switched the kids car seats to the new car! We received a fair t wanted and needed. Jim made sure we left connected technically with our car. He even switched the kids car seats to the new car! We received a fair trade in for our car and bought the extended warranty. More

by JOYCEKALIVODA Verified Customer Verified Customer

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A Disheartening Experience at Robert Brogden's GMC in Olathe. Do not buy a new vehicle from this dealership. I recently purchased a brand new truck valued at $90,000, expecting the usual joy and e Olathe. Do not buy a new vehicle from this dealership. I recently purchased a brand new truck valued at $90,000, expecting the usual joy and excitement of acquiring a new vehicle. Unfortunately, this experience at Robert Brogden's turned out to be the worst car buying experience of my life. Initial Impressions: Upon taking delivery, I immediately noticed subpar detailing and multiple scratches on the interior. The sales team (including the sales manager), initially accommodating, assured me these issues would be rectified - I just needed to bring the truck back and they would take care of these defects that clearly should not be in a new truck. Follow-up Disappointment: Despite a confirmed appointment and prior communication ensuring me that these problems would be taken care of (including sending pictures of the damages), the results were far from satisfactory. Only minor and cheap parts were replaced, and the attempts to fix scratches on leather-like panels with inappropriate chemicals irreparably damaged its appearance and texture. Lack of Accountability: Expressing my concerns over these unacceptable repairs on a high-value vehicle, I was met with indifference and even rudeness. The sales manager suggested they couldn't meet my expectations indicating that I was the problem. My request to speak with the general manager was turned down - I was actually told "No - you can not speak with the general manager - you are dealing with me" - leaving me no choice but mentioning legal advice. This led to the sales manager be even more rude - and he just walked away. Concluding Thoughts: This ordeal has tainted every moment I spend in my new truck. Instead of joy, I'm reminded of the frustration and disappointment. I don't believe it is an unusual expectation to get a new vehicle that does not have scratches on the interior - and that's all I asked for. I strongly advise against using Robert Brogden's for your vehicle purchase. Find a dealership that values customer satisfaction and delivers on their promises. More

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Repeat customer always great experience. Great inventory, experience, sales staff and service. Would refer family Great inventory, experience, sales staff and service. Would refer family More

by Robnswindle Verified Customer Verified Customer

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It was very great and Ty and I will go back there ag and ty ty More

by rkircher2929 Verified Customer Verified Customer

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Great service, friendly staff good communication, positive experience, not too sales oriented, Ryan O’Conner was great! positive experience, not too sales oriented, Ryan O’Conner was great! More

by sarahmoon22 Verified Customer Verified Customer

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They were very easy to work with. Found the car we were looking for at a good price. Found the car we were looking for at a good price. More

by MAWISE.ATL Verified Customer Verified Customer

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Great people to work with, made a deal and I’m driving a new GMC 1500 new GMC 1500 More

by cochrens Verified Customer Verified Customer

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