Pablo Garcia | Page 12

Service to the truck was good. Transportation was good. Service desk was fair. Would return again Transportation was good. Service desk was fair. Would return again More

by Rightorwong Verified Customer Verified Customer

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Always prompt service. Good at explaining what was completed and why. Comfortable to stay at the dealership and options if you need to go home Good at explaining what was completed and why. Comfortable to stay at the dealership and options if you need to go home More

by sueschwee Verified Customer Verified Customer

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Did not communicate repair status . Had to repeatedly try to contact anyone in the service department for status. NO RESPONSE Had to repeatedly try to contact anyone in the service department for status. NO RESPONSE More

by decloned Verified Customer Verified Customer

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Rude demeanors of staff, lack of communication, lack of accurate information, lack of efficiency, lack of responsiveness accurate information, lack of efficiency, lack of responsiveness More

by ddh0 Verified Customer Verified Customer

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Routine maintenance. Got vehicle taken care of quickly. Routine maintenance. Got vehicle taken care of quickly, everything completed as expected. Got vehicle taken care of quickly. Routine maintenance. Got vehicle taken care of quickly, everything completed as expected. More

by zmc140 Verified Customer Verified Customer

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Pablo Garcia was very helpful and professional. He listened to my car issue and offered good advice and service help. I will certainly ask for him for future service needs. He listened to my car issue and offered good advice and service help. I will certainly ask for him for future service needs. More

by cdfraley Verified Customer Verified Customer

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Everyone at Santa Cruz Toyota has been very helpful. I appreciate the service there. Thank you. I appreciate the service there. Thank you. More

by brandys0 Verified Customer Verified Customer

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From the minute we bought our car at Toyota Santa Cruz, the service has been excellent. The courtesy rides home and back to the dealership have been timely and enjoyable — really appreciate the care, conce the service has been excellent. The courtesy rides home and back to the dealership have been timely and enjoyable — really appreciate the care, concern, and service orientation of the drivers. More

by Jimmo Verified Customer Verified Customer

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Very helpful. Very positive Pablo was very helpful Gggggggg Gggggggggg He jj. Ii. Kk. lol. Very positive Pablo was very helpful Gggggggg Gggggggggg He jj. Ii. Kk. lol. More

by ziashamss Verified Customer Verified Customer

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I bought two used vehicles here. One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine One had a non-functioning power port, the bed electrical had also not been tested since they didn’t even have a key to the shell, and the serpentine broke within two months of owning it (they did offer to “make me whole” on the latter and wrote me a check to cover the cost). Clearly they had not inspected it properly. The other vehicle I purchased had an existing intermittent door lock issue, a stuck plug in the door body leading to water sloshing, and an intermittent issue with the CarPlay port. I took it in three times to get the latter issue fixed. The service department was condescending, first telling me I needed to plug the cable into the dash port (I knew this) the first time I brought it in, saying the cable was faulty (the issue occurred with multiple cables and multiple phones including Apple-certified cables; they said to use an OEM Apple cable but Apple doesn’t make their own usb-c to usb-a cable any more) the second time, and I finally was told the third time the port needed replacing, and then they said they fixed it, had me pay for part and labor (they said it was not covered under warrantee, even tho the issue was present from day 1), and sent me home with the vehicle only to discover they never actually replaced the port and I would need to bring the car back in to actually do the work I had already been told was done and had paid for. They clearly don’t inspect their used cars before they sell them and their service department is run poorly. More

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