Pablo Garcia | Page 11

12 month delay with passenger airbag controller recall remedy. Other routine service was great Received Toyota airbag recall 12/24, told multiple times throughout 2025 no fix was available yet. As a resul remedy. Other routine service was great Received Toyota airbag recall 12/24, told multiple times throughout 2025 no fix was available yet. As a result, my wife was afraid to ride in the front passenger seat. Now Pablo tells me the fix has been available for some time, maybe 9 months. So why did the Santa Cruz Service department continue to tell me throughout 2025 no fix was available. I almost sold my 2021 Toyota Avalon More

by s4aqom Verified Customer Verified Customer

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Easy transactions straight to the point Friendly accommodating, and the break area was a great spot to wait in accommodating, and the break area was a great spot to wait in More

by Trawick.marcus Verified Customer Verified Customer

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Felt rushed the actual signing process Would have liked more time to decide on warranty options etc more time to decide on warranty options etc More

by Powderfinger57 Verified Customer Verified Customer

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Very professional. Keeps me updated with what is being done with my car. Great job well done. Approximate time promised job to be done was done ?? Keeps me updated with what is being done with my car. Great job well done. Approximate time promised job to be done was done ?? More

by Oalcaraz Verified Customer Verified Customer

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Always professional and friendly. I always appreciate having the service that drops me off and picks me up. I always appreciate having the service that drops me off and picks me up. More

by ffeisty975 Verified Customer Verified Customer

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Toyota care made the whole experience quick and easy. Love the convenience of night drop off and the easy access to the inspection report via text. Pablo Garcia was great to work with. Love the convenience of night drop off and the easy access to the inspection report via text. Pablo Garcia was great to work with. More

by crawfordkaitlin Verified Customer Verified Customer

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The service personnel are always polite and punctual. Communication with a dealership is clear and complete. I always know when my car is going to be done, and I'm usually pleasantly surprised to know th Communication with a dealership is clear and complete. I always know when my car is going to be done, and I'm usually pleasantly surprised to know that it will be done early. More

by marta007 Verified Customer Verified Customer

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Very straightforward and honest. No attempt to upsell, which I really appreciate. Thank you very much No attempt to upsell, which I really appreciate. Thank you very much More

by scott@scottwilkinson.com Verified Customer Verified Customer

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Express oil change and no appointment needed Kind customer service Free coffe and free ride back home customer service Free coffe and free ride back home More

by moralesadrian212822 Verified Customer Verified Customer

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Came in around 5 the night before and waited, then told come back as their shuttle was done for day come back as their shuttle was done for day More

by Jacob_1107 Verified Customer Verified Customer

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