Pablo Garcia | Page 6

Everything went very smoothly, got checked in quickly and efficiently. I waited in the waiting room in very comfortable seats. My car was completed in the time they said. efficiently. I waited in the waiting room in very comfortable seats. My car was completed in the time they said. More

by Mharmath7 Verified Customer Verified Customer

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It took one hour and 45 minutes to change the light bulb in my headlight. I was never updated on the progress of the repair. I have watched another mechanic change the same bulb... from opening the hood to in my headlight. I was never updated on the progress of the repair. I have watched another mechanic change the same bulb... from opening the hood to installing the bulb and then closing the hood and checking that it shines properly ... 10 minutes. I paid $60 in labor charges for that change of a light bulb. I will have it done elsewhere in the future. More

by mdixonjessup Verified Customer Verified Customer

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Unfair I got charged an extra day for a rental because I didn't bring it back at 10 am but I brought it the same day just a bit later because I didn't get off work until later didn't bring it back at 10 am but I brought it the same day just a bit later because I didn't get off work until later More

by kinanacosta Verified Customer Verified Customer

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Pablo is my go to service advisor in Santa Cruz. Tim is great too and always super friendly! Tim is great too and always super friendly! More

by sqratchaholikoo7 Verified Customer Verified Customer

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Never coming back to this dealership for service. During my 100,000-mile service, I paid to have the cabin air filter replaced. Later, when I brought my car in for an oil change, I was told the cabin During my 100,000-mile service, I paid to have the cabin air filter replaced. Later, when I brought my car in for an oil change, I was told the cabin air filter needed to be replaced again after only 5k miles!?!? That raises a serious concern—was the filter ever replaced during the 100,000-mile service, even though I paid for it? If a service I paid for wasn't actually performed, that's unacceptable. It makes me question what other work may have been skipped. Trust is essential when it comes to vehicle maintenance, and unfortunately, I no longer have confidence in this dealership. More

by tnttran Verified Customer Verified Customer

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Easy appointment to set up. Did not have to wait long. I was asked if I wanted services instead of just making me pay. Polite attitude. Did not have to wait long. I was asked if I wanted services instead of just making me pay. Polite attitude. More

by alexisca141 Verified Customer Verified Customer

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It was fine but i dont like that they messed with my key chain. They took off my key from it along with the part that helps hang it to a key chain and now i cant secure it on anything. Can i get the part ba chain. They took off my key from it along with the part that helps hang it to a key chain and now i cant secure it on anything. Can i get the part back, the hook thing. More

by 29brenda.m Verified Customer Verified Customer

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Honest good people at Toyota SC! Thanks for a great experience! Fetty was great and responsive. Thanks for a great experience! Fetty was great and responsive. More

by kelhemp22 Verified Customer Verified Customer

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Quick easy and pleasant Friendly and clean environment with excellent service I would come back with excellent service I would come back More

by Nlatorre048 Verified Customer Verified Customer

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The service was exemplary. Work was done quickly. And the even washed my car, which was unexpected. Though it did desperately need it. So thank you. Work was done quickly. And the even washed my car, which was unexpected. Though it did desperately need it. So thank you. More

by gdchavez Verified Customer Verified Customer

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