Pam Hammersmith | Page 10

Service The dealership is always very clean and staff is professional. This is the second car we purchased from Fair Oaks Ford and couldn’t be happier. The dealership is always very clean and staff is professional. This is the second car we purchased from Fair Oaks Ford and couldn’t be happier. More

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Soild Experience Once Again This is my 6th vehicle purchased or leased through Fair Oaks Ford/Lincoln. Every transaction has been painless. These are professional people who ca This is my 6th vehicle purchased or leased through Fair Oaks Ford/Lincoln. Every transaction has been painless. These are professional people who care about doing a good job. I have also used the service department throughout the years and they too are excellent. Thank you all for your service these past 19 years. More

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Friendly, Efficient, & Effective Customer Service! Was in the market for a new larger SUV to support our growing family activity needs and had been calling around during very limited free time periods Was in the market for a new larger SUV to support our growing family activity needs and had been calling around during very limited free time periods to find out what type of inventory various dealerships in the area had available. While most dealerships simply rambled off the limited selection they had available with a take it or leave it, just come-on-in attitude, our sales rep Pam Hammersmith @ FairOaksFord went the extra distance before we ever stepped into the dealership to actually understand what we were truly interested in, conducting an extended area search, and identifying a vehicle that best aligned with our primary needs and secondary desires! The entire process was handled in a friendly, efficient, and effective manner that was as conducive as possible to our busy schedules. More

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Terrible! I just ended my leased Lincoln MKX with Fair Oaks Ford-Lincoln and I am thrilled to be done with them! Their employees don't care, their customer wai I just ended my leased Lincoln MKX with Fair Oaks Ford-Lincoln and I am thrilled to be done with them! Their employees don't care, their customer waiting room is awful, and their Service Dept. is a joke. I would often have to wait weeks for them to resolve a warranty issue and get me in a loaner car. Most dealers have 70+ loaner cars and this place only has a handful. I came from driving a Cadillac and couldn't wait to go back to Cadillac, which I did 2 days ago. We brought our leased vehicle back to the Fair Oaks Ford-Lincoln and dealt with Pam Hammersmith. When it was apparent that I wasn't going back to a Lincoln, this employee turned on me. She was rude and actually said, "why should we do anything for you when you're going to a Cadillac". She threw away the screws for my license plate holder and refused to get them back for me. As I said before, I am thrilled to be done with them! More

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Outstanding Experience & Service We a wonderful experience working with Pam Hammersmith and John Krajnovich at Fair Oaks Ford and highly recommend them and this dealership! The proces We a wonderful experience working with Pam Hammersmith and John Krajnovich at Fair Oaks Ford and highly recommend them and this dealership! The process from start to finish was exceptional. Our new Escape was right outside, spotless and had a full tank of gas. On a scale of 1 to 10, Pam, John and Fair Oaks Ford are 10+! More

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The most pleasant car buying experience ever had I was pleased that there was no pressure. The sales staff listened to what I wanted. The whole process was relatively seamless. I would consider doing I was pleased that there was no pressure. The sales staff listened to what I wanted. The whole process was relatively seamless. I would consider doing business with this dealership again. More

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ABSOLUTELY AMAZING This was my first car buying experience and Pam made it an amazing one! She was so helpful in finding the perfect car for me. I also cannot recommend This was my first car buying experience and Pam made it an amazing one! She was so helpful in finding the perfect car for me. I also cannot recommend this dealership enough! Everyone seemed to work together to make my individual experience a great one. I already cannot wait to bring my car back in for it’s first oil change just to experience his lovely staff again! More

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A pleasant dream I walked into your dealership expecting to be freak out with pushy sales people. However that was not the case with Pam Hammersmith. She was a dream, I walked into your dealership expecting to be freak out with pushy sales people. However that was not the case with Pam Hammersmith. She was a dream, she listened to what I wanted. Showed me several cars. I never liked fords before but I will be buying fords from now on. THANKS PAM. for the great service. I love my new explorer More

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Friendly knowledgable and patient staff Everyone was kind and helpful and patient with my indecisions. I would recommend them for any vehicle need. They are a very busy dealership, so pl Everyone was kind and helpful and patient with my indecisions. I would recommend them for any vehicle need. They are a very busy dealership, so please be patient with them too. More

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A Salesperson You Can Trust We were so impressed with Pam when she helped our daughter buy a car that we went back and bought one for ourselves. Very knowledgeable and willing to We were so impressed with Pam when she helped our daughter buy a car that we went back and bought one for ourselves. Very knowledgeable and willing to go the extra mile to find a car that was right for us. More

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