Paolo Castro
Paolo Castro at Mercedes-Benz of Boston

Paolo Castro | Page 4

Business Manager

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
133 Reviews

My name is Paolo Castro and my passion for the Mercedes-Benz brand began at a very young age. My first exposure to a Mercedes-Benz was my father’s E-class 300 diesel. I loved it! I am from a large family, as I am one of 14 children. While I was born in Manila, Philippines, I grew up in California. I made the transition to Boston in May 2013 to be closer to family. I have been fortunate to have 10 years of experience working with guests and assisting them with “putting dreams in driveways.” I strive to provide a positive and no-pressure car buying experience. I am proud to be a part of Herb Chambers Mercedes-Benz of Boston and I look forward to working with you.

5.0

133 Reviews

Write a Review

133 Reviews of Paolo Castro

January 02, 2023

Dealership Rating
Employee Rating

I always have a positive experience here. Patrick Titshaw in Service and Carlos Romero is sales and after-sales are excellent. They take very good care of my needs and honor my decade long lo More

by Sohang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Titshaw , Carlos Romero, Matthew Murphy

Jan 05, 2023

Mercedes-Benz of Boston responded

Patrick and Carlos are so glad to help, Sohang! Thank you for trusting Mercedes-Benz of Boston with your vehicle's service needs!

December 15, 2022

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Employee Rating

Eric is my agent for the purchase of my AMG C43. He is absolutely amazing! He worked so hard for me to get this car. My registration for my previous car was lost and he helped me and was able to get More

by jessezhao97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Ilchenko

Dec 16, 2022

Mercedes-Benz of Boston responded

Thank you for the excellent review! We're happy to hear Eric provided you with such wonderful service throughout your purchase and we hope you enjoy your new AMG C 43. Take care and thanks again for your business, from all of us here at Mercedes-Benz of Boston!

December 08, 2022

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Employee Rating

Jhonathan Guevara was very helpful and very knowledgeable. Great personality and made me feel very comfortable . He explained in detail about the car I was interested in purchasing. I was very More

by ncristiano0826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhonathan Linares

Dec 08, 2022

Mercedes-Benz of Boston responded

Thanks for taking the time to review your recent visit here at Mercedes-Benz of Boston! We're happy to hear Jhonathan provided you with excellent service and we hope to see you again in the future. Take care!

November 30, 2022

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Employee Rating

The sales staff were very nice and helpful. Had a pleasant visit and the show room was very clean. More

by ncristiano0826
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhonathan Linares

Dec 01, 2022

Mercedes-Benz of Boston responded

Thank you for the fantastic feedback about your recent visit here at Mercedes-Benz of Boston! We appreciate your support and hope to see you again in the future!

November 30, 2022

Dealership Rating
Employee Rating

The Dealership is professional, efficient and focused upon the Customer receiving an unequaled buying experience. More

by bernardphilipschultz
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dana LoNano , Eric Ilchenko

Dec 01, 2022

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback! It was a pleasure working with you and we hope we have the opportunity to do so again in the future. Take care! - The Mercedes-Benz of Boston Team

October 27, 2022

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Employee Rating

Tabish Iqbal was a great help to me throughout this process. He was very friendly and informative on what I wanted! More

by NM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tabish Iqbal

Oct 27, 2022

Mercedes-Benz of Boston responded

We're so glad Tabish had the opportunity to assist you! Thanks for choosing Mercedes-Benz of Boston and please don't hesitate to reach out if we can be of service again in the future!

October 24, 2022

Dealership Rating
Employee Rating

I have been dealing with this dealership for about 30 years. They employ some of the most professional people I have dealt with in the automotive industry. Of particular mention is Patrick Titshaw. Patri More

by Gary.pappas2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 25, 2022

Mercedes-Benz of Boston responded

Gary, thank you so much for trusting Patrick & the Mercedes-Benz of Boston team with the care of your vehicles! We're truly grateful for all of your support over the past 30 years and look forward to seeing you at your next visit. Take care!

September 15, 2022

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Employee Rating

This was my first experience with Mercedes-Benz of Boston, and it was a great one. Kashif was extremely helpful, knowledgeable, service minded and supportive. The end result was a fast and efficient s More

by DennisvL
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kashif Sheikh

Sep 16, 2022

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! We appreciate you visiting us here at Mercedes-Benz of Boston and are happy to hear Kashif made your experience a great one. Take care and please don't hesitate to reach out if we can be of service again in the future!

September 06, 2022

Dealership Rating
Employee Rating

Extremely courteous personnel. Being undecided about which car to pursue I felt that Tabish was patient and happy to answer every question asked. His willingness to ensure that we More

by Sweets22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tabish Iqbal

Sep 07, 2022

Mercedes-Benz of Boston responded

Thank you for sharing your kind comments while working with Tabish and Paolo! We appreciate you as a customer and look forward to seeing you next time at Mercedes-Benz of Boston!

August 22, 2022

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Employee Rating

We received outstanding and excellent service. Extremely thorough from start to finish. Out salesperson was the absolute best! More

by d.uliano
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ronald Escobar

Aug 23, 2022

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback about your recent experience with the Mercedes-Benz of Boston team! We hope we have the privilege of working with you again in the future!

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