Patrick Folsom | Page 3
Sales Consultant
Rusnak Volvo Cars
2025 East Colorado Blvd
Pasadena, CA 91107
Dealership Experience
9 yrs, 3 mos
Industry Experience
9 yrs, 3 mos
Specialties & Trainings
Volvo Master Certified
75 Reviews
Write a Review75 Reviews of Patrick Folsom
January 06, 2021
First time used this dealership.Very friendly and helpful staff. My salesperson did a excellent job and help us to obtian our firdt leased car. staff. My salesperson did a excellent job and help us to obtian our firdt leased car. More
Other Employees Tagged: Na'eem Adams
January 01, 2021
Patrick Folsom at Rusnak did a great job of finding us exactly the XC90 recharge we wanted and managing the trade-in in a short space of time. Rusnak did a great job of managing contract signing with COVI exactly the XC90 recharge we wanted and managing the trade-in in a short space of time. Rusnak did a great job of managing contract signing with COVID and had us safely on our way. More
December 22, 2020
I had a great experience here. Everything was smooth and easy, and everyone was very respectful of my hesitation to be inside the dealership. We were able to do every transaction either over email or outsid easy, and everyone was very respectful of my hesitation to be inside the dealership. We were able to do every transaction either over email or outside. More
October 08, 2020
Patrick was very helpful, no pressure. Comfortable to talk with about car before and after sale. Feel Comfortable if I have a question or need help with my Volvo I can call or stop in and ask Patrick. De talk with about car before and after sale. Feel Comfortable if I have a question or need help with my Volvo I can call or stop in and ask Patrick. Dealership was nice and relaxing, service department is friendly. Everything I need when buying a car. More
August 10, 2020
Great experience purchasing a new car at Rusnak from out of state. Great experience purchasing a new car at Rusnak from out of state. Great experience purchasing a new car at Rusnak from out of state. of state. Great experience purchasing a new car at Rusnak from out of state. Great experience purchasing a new car at Rusnak from out of state. More
Other Employees Tagged: Vivian
July 23, 2020
Good and Friendly Sales Experience The sales experience as car transactions go was pleasant given we had searched LA area inventories and knew exactly what we wanted. The trim level, co The sales experience as car transactions go was pleasant given we had searched LA area inventories and knew exactly what we wanted. The trim level, color, and option packages desired were unexpectedly on site at Rusnak Volvo. There was not much required to sell us a Volvo but the test drive was helpful in confirming our choice. Salesperson Patrick Folsom was pleasant, polite, low key and knowledgeable. These characteristics are positive for the customer as well as the Volvo brand and demographic. As is normal for the negotiating aspect for "the deal", manager Ephrem Yohannes was in charge. The deal closed with a minimum of game playing and back and forth. Ephrem established the cost baselines early in the process and we knew quickly where things would probably end up; one is however never really confident or sure about getting the best deal possible. But there is a wealth of online references and cost comparisons including lease specific terminology that can inform the customer about the process and pitfalls (lease hacker, etc.). It seemed our transaction ending up being a good and fair outcome. Though the process remains circuitous and mysterious as far as real dealer costs and margins go. Also, remaining lease payments for the vehicle being surrendered end up in gross capitalized costs and this is not explicitly noted during the cost negotiation. Anyway, the sales experience was a good one. The support staff were pleasantly approachable, friendly and not distant as one might experience with other luxury car dealerships. The general ambience at the dealership was conducive to closing the sale and we felt comfortable during the two day process and would return in the future and recommend this dealership and Volvo to others. More
Other Employees Tagged: Ephrem Yohannes
July 17, 2020
Great job boys!! Thank you for all your service! I was very happy with everyone I worked with yesterday. I am looking forward to my next Volvo. job boys!! Thank you for all your service! I was very happy with everyone I worked with yesterday. I am looking forward to my next Volvo. More
Other Employees Tagged: Na'eem Adams, Jose Gutierrez , Anthony Marino
July 03, 2020
Volvo XC40 Purchase Patrick Folsom helped me with my purchase. He was both knowledgeable and attentive to my needs. He made me feel confident about my purchase that day Patrick Folsom helped me with my purchase. He was both knowledgeable and attentive to my needs. He made me feel confident about my purchase that day. More
June 12, 2020
I've never had a more terrible experience purchasing a car. The first time purchasing at Rusnak Volvo. This was an all cash purchase no financing. This is my 3rd Volvo purchase in the last 4 years. The car was The first time purchasing at Rusnak Volvo. This was an all cash purchase no financing. This is my 3rd Volvo purchase in the last 4 years. The car was ordered and deposit paid 4-5 day before the car was expected. I was notified on June 4th the car had arrived. As I was out of town, I asked to get the car on Tues. June 10th. I was told I couldn't get the car that day because it was Patrick's (Sales Persons) day off. I was surprised he wouldn't come in to complete the sale. It was scheduled for Wed June 10 at 10:15am. I arrive 10 min. early and Patrick had not arrived. he arrived a few minutes late and informed me the car wasn't ready and need to be cleaned & detailed. I was told none of the paperwork was done even though all information had been provided 10 days before. I was then informed the Finance Mgr needed to do the paperwork and he wasn't in but was on his way. I found out later he had not been told about the appointment. He did finally show up at 11:00am. It took and additional 2 hours to do the paperwork including doing the contract 3 times because of mistakes. I did finally get the car, departing Rusnak Volvo at 1:45pm taking 3 1/2 hours to complete. More
Other Employees Tagged: Ronnie Ton-That, Sally Smeed
June 10, 2020
Phenomenal service start to finish. What a team at Rusnak Volvo! They have made car buying and service a completely stress-free experience. I am so happy I leased my new vehicle from the company. Volvo! They have made car buying and service a completely stress-free experience. I am so happy I leased my new vehicle from the company. More
Other Employees Tagged: Na'eem Adams , Brittany