Patrick Hertz
Patrick Hertz at Bob Rohrman Kia

Patrick Hertz

General Sales Manager

Bob Rohrman Kia

701 Sagamore Pkwy S
Lafayette, IN 47905

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rated
38 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

25 yrs, 5 mos

Languages Spoken

English English

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rated

38 Reviews

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38 Reviews of Patrick Hertz

January 14, 2023

Dealership Rating
Employee Rating

Very disappointing. We feel like we were conned. We will be sharing our experience. This is not something expected at a Bob Rohrman dealership. More

by CARNOLD20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Josh Gray, Russell Corcoran

Jan 19, 2023

Bob Rohrman Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 09, 2023

Dealership Rating
Employee Rating

Friendly people. ..excellent experience and wonderful customer service. Staff is truly awesome, they listen and try to help in all possible ways to gain your busines More

by ssherkawi
Purchase Time
Recommend Dealer
Yes
Jan 09, 2023

Bob Rohrman Kia responded

Thanks for your feedback on your recent visit to Bob Rohrman Kia. It's great to hear that we were able to assist you and that you had such a positive experience!

December 31, 2022

Dealership Rating
Employee Rating

As far as buying a brand new car from you wonderful experience but I've had issue after issue and still get no answer because I can't go without a vehicle and you refuse to loan something for this reas More

by jclark901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Austin Brown

Jan 05, 2023

Bob Rohrman Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 31, 2022

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Employee Rating

They had wonderful customer service. And they were very thorough when it came to explaining all the warrantees. They were very helpful More

by CORCORANROSE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2023

Bob Rohrman Kia responded

Rose, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 18, 2022

Dealership Rating
Employee Rating

Friendly and genuine! The staff cares about their customers and made us feel comfortable from the start. More

by CAGRVT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Josh Gray, Russell Corcoran

Dec 18, 2022

Bob Rohrman Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 12, 2022

Dealership Rating
Employee Rating

Great customer service. All very helpful and easy to work with. I am very thankful for all they have done for me More

by sparker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackson Jones

Dec 13, 2022

Bob Rohrman Kia responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Kia!

December 03, 2022

Dealership Rating
Employee Rating

Bob Rohrman Kia did an excellent job. They were efficient and friendly. They were able address the issue with my vehicle and get it back to me and a timely manner. More

by JDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Sanders, Allen Gooch, Luke Rohrman, Rob Jones , Austin Brown, Kayla Enrico, Matt Mailloux, Matthew Yero

Dec 05, 2022

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 29, 2022

Dealership Rating
Employee Rating

Not up front and honest, said it was being looked at; it was not. Fees are MUCH higher than they should/could be (and were elsewhere!) Just be transparent. NOT trustworthy!! More

by dawnschwarz85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Allen Gooch, Luke Rohrman, Rob Jones, Josh Gray , Kayla Enrico

Dec 03, 2022

Bob Rohrman Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Dawn, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 03, 2022

dawnschwarz85 responded

You had days and days to “turn things around” and make them right while you had our vehicle. It was a clear choice you made to contribute to be deceitful. Since our vehicle was in your service department, you have all the personal information. Your manager basically threw our keys at us and turned and walked away. There’s been no contact since.

November 17, 2022

Dealership Rating
Employee Rating

Patricks professionalism and experience really showed during my buying process. It felt so easy, no high pressure tactics! I will continue giving my business to Pat! Thanks so much More

by DanielM
Recommend Dealer
Yes
Nov 17, 2022

Bob Rohrman Kia responded

Thank you so much for choosing Bob Rohrman Kia! Congrats on your new purchase, Daniel, and let us know if we can be of any more assistance!

November 13, 2022

Dealership Rating
Employee Rating

Patrick was extremely professional and helpful, I truly felt like he had my interests in mind throughout the car buying process. I could not recommend this dealership enough. More

by Dlu270
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2022

Bob Rohrman Kia responded

Thank you so much for choosing Bob Rohrman Kia! Congrats on your new purchase. We're thrilled to hear that you found your experience with Patrick to be a positive one. Please let us know if we can be of any more assistance. We're always happy to help.

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