Patrick Horkan
Patrick Horkan at Concordville Nissan

Patrick Horkan | Page 18

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.4
201 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 11 mos

4.4

201 Reviews

Write a Review

201 Reviews of Patrick Horkan

May 14, 2021

Dealership Rating
Employee Rating

Very poor! Had an 8 am appointment for inspection and only needed tires. Not done until 3 pm. I will not return. I will get service and buy from another Nissan dealer. More

by JANET.TRIM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Costa, Bill Lawler

May 20, 2021

Concordville Nissan responded

Janet.Trim1, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to Bob Bollinger at (610) 459-8900 to discuss this further.

May 09, 2021

Dealership Rating
Employee Rating

Been with Concordville Nissan for over 25 years. First class all the way in every phase! Since day one! Continued success. I'll See you soon! More

by U.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Farid Abumohor, Matt Costa, Ryan Eckberg, Ryan Gilroy, Bill Lawler, Frank Sautner

May 10, 2021

Concordville Nissan responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us. We value your business at Concordville Nissan and we hope to work with you again in the future.

May 08, 2021

Dealership Rating
Employee Rating

Amazing service, truly incredible stuff. If I could recommend this to any of my friends and family, I absolutely would, without a doubt in my mind. More

by a.carlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Bill Lawler

May 10, 2021

Concordville Nissan responded

Thank you for visiting us, a.carlock. We are happy to know that you enjoyed our services. We look forward to working with you again.

May 07, 2021

Dealership Rating
Employee Rating

Excellent customer service! The operatives attended to the customer’s needs. I, the customer, was very, very, very, very, very, very, very, very, very, satisfied, More

by CARLBON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Bill Lawler

May 07, 2021

Concordville Nissan responded

Thank you for the high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 06, 2021

Dealership Rating
Employee Rating

The staff was very helpful. The service was also completed in a timely manner and included a complementary oil change. I would recommend this dealership strongly. More

by CBARN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Bill Lawler

May 06, 2021

Concordville Nissan responded

Thank you for your recommendation, we truly appreciate it. We're glad your service appointment went well and we hope to be able to work with you again sometime!

May 05, 2021

Dealership Rating
Employee Rating

Excellent service from start to finish :)Everyone was Excellent service from start to finish :) Everyone was very friendly and accommodating. I don’t understand why this survey has to be so long. They di More

by Domino4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Bill Lawler

May 05, 2021

Concordville Nissan responded

Domino4321, we are glad to hear that you enjoyed your visit. Thank you for stopping by. We are always here to help.

May 04, 2021

Dealership Rating
Employee Rating

Awesome job guys! I even had to call back to ask them a question & they were so helpful. My Rogue Sport looks great after too. More

by JANAG12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Bill Lawler

May 04, 2021

Concordville Nissan responded

We appreciate your review and business, JANAG12. Please come see us again soon.

Jun 03, 2021

Concordville Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 03, 2021

Dealership Rating
Employee Rating

The service person was very nice. They explained my brakes passed inspection but was at the lowest caliber. I gave the ok to replace them at about approximately 12:30, it was not completed until 4:30. More

by VANBLAN
Recommend Dealer
No

Other Employees Tagged: Matt Costa, Bill Lawler

May 02, 2021

Dealership Rating
Employee Rating

Service man recommended what my car needed based on mileage and age of my car and quoted the price. The work took a tad longer than expected, but my car was washed and vacuumed and all details discusse More

by patsexton26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2021

Concordville Nissan responded

Thank you for letting us know about your Service experience. We greatly appreciate the five-star rating and hope to see you again!

Jun 02, 2021

Concordville Nissan responded

Patsexton26, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 01, 2021

Dealership Rating
Employee Rating

There was excellent service. Very friendly and professional. Like how they were able to keep the appointment that they made have problems with that in the past. If I knew every experience would be More

by attruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Bill Lawler

May 03, 2021

Concordville Nissan responded

Thank you for your kind words about your service experience with us. We greatly appreciate it, as well as the five-star rating. We hope to see you again!

Jun 02, 2021

Concordville Nissan responded

Attruck, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

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