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Patrick Horkan
Patrick Horkan | Page 8
Service Advisor
Concordville Nissan
452 Wilmington West Chester Pike
Glen Mills, PA 19342
201 Reviews
Dealership Experience
8 yrs, 3 mos
Industry Experience
8 yrs, 11 mos
201 Reviews
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201 Reviews of Patrick Horkan
October 13, 2021
This dealership is clean, friendly, convenient, and provides excellent service. I have been going there for over 7 years now and they have been great to work with! provides excellent service. I have been going there for over 7 years now and they have been great to work with! More
by deanna_ng1
Verified CustomerOther Employees Tagged: Joseph Glenn, Kathryn Viohl
October 09, 2021
All the time, Every service, I should go back twice to All the time, Every service, I should go back twice to finish the job right & correct. I must check after their work, to make sure it’s completed co All the time, Every service, I should go back twice to finish the job right & correct. I must check after their work, to make sure it’s completed correctly & precisely. (They don’t check after their technicians to make sure that the job order is done, or most likely, they don’t care). I need to go back again to have the work done right. No promises, I need to check by myself. More
by ziadalmudaris
Other Employees Tagged: Joseph Glenn
October 07, 2021
Service center did a very poor job of communicating back, I had call them several times, they never oncecalled me back in all 3 days, not even with a quote. It was just text to me. They kept my car in shop I had call them several times, they never oncecalled me back in all 3 days, not even with a quote. It was just text to me. They kept my car in shop for 3 days for a simple state inspection emissions test. Very unhappy with Service front desk person. More
by Vandana_Dubay
Other Employees Tagged: Joseph Glenn, Kathryn Viohl, The technician did a good job.
October 06, 2021
The driver’s side carpet and door area were soiled when I picked up the car. There was no protective paper floor mats. It was a rainy day. The young lady and gentleman at the service desk sent the car ba picked up the car. There was no protective paper floor mats. It was a rainy day. The young lady and gentleman at the service desk sent the car back to detailing to correct the problem. Also, The driver’s side upholstery was dirty as well as the steering wheel. More
by BDEMENTO
Other Employees Tagged: Kathryn Viohl
October 06, 2021
service was excellent accept 4 lady at the door, she only greets certain people. she didnt thank me, plus looked pretty bored and lazy on the phone. greets certain people. she didnt thank me, plus looked pretty bored and lazy on the phone. More
by thomaskielbasinski78
Other Employees Tagged: Joseph Glenn, Kathryn Viohl
October 05, 2021
Brought it in for inspection and was told it couldn’t be done due to engine light issue. They fixed and Had to reschedule the appt. Could have been treated better in terms of scheduling and priory due to th done due to engine light issue. They fixed and Had to reschedule the appt. Could have been treated better in terms of scheduling and priory due to the time already spent waiting for repair More
by JVISCUSO
September 29, 2021
My car was there for almost 2 weeks and I never received a call with an update - I always had to call myself to ask for an update. Many times, my service advisor was unavailable and I was told I’d get a ret a call with an update - I always had to call myself to ask for an update. Many times, my service advisor was unavailable and I was told I’d get a return call and I never did. When I dropped my car off, it was hardly running. After 2 weeks, they told me they found no issues with it, that it was running fine. I picked it up in the same condition as when I dropped it off. I took it to another Nissan dealership a few days later and they found many issues and quickly fixed the problems. I would not return to this location. More
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