Patrick Horkan
Patrick Horkan at Concordville Nissan

Patrick Horkan | Page 7

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.4
201 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 11 mos

4.4

201 Reviews

Write a Review

201 Reviews of Patrick Horkan

October 28, 2021

Dealership Rating
Employee Rating

Everyone were very courteous and polite. Let me know what was going on. Told me what I needed and was able to set up dates and times for my service. More

by BRUBETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Glenn, Kathryn Viohl

Oct 30, 2021

Concordville Nissan responded

Brubets, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! Thank you so much again for your feedback! We hope you have a great day!

October 26, 2021

Dealership Rating
Employee Rating

Overpriced: Unfortunately, the service prices change throughout the beginning and the end of the appointment. You are priced at an estimate at the beginning, then the price increases significantly when More

by f6278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 06, 2021

Concordville Nissan responded

f6278, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please give us a call so we may correct any issues. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

October 26, 2021

Dealership Rating
Employee Rating

Pat is a fantastic service writer. He listened to my concerns and resolved the issues. More

by Odymom79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zac Miller , Matt Costa, Ryan Eckberg, Ryan Gilroy, David Solomon

Dec 06, 2021

Concordville Nissan responded

Hi, Odymom79! Thank you for the 5-star rating. We're delighted to hear that working with Pat led to such a positive experience. We hope to work with you again in the future. Take care! - Chuck DeSantis - General Manager

Oct 28, 2021

Concordville Nissan responded

Hi Odymom79, we are very happy to have provided you with such a positive experience! We hope to see you soon!

October 25, 2021

Dealership Rating
Employee Rating

quick and easy - except for the review of having to put in 15 work minimum it was great. More

by sharon.perry.lzqd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I can't remember who i worked with. Patrick??

Dec 06, 2021

Concordville Nissan responded

Hi, sharon.perry.lzqd! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. Have a great day! - Chuck DeSantis - General Manager

Oct 28, 2021

Concordville Nissan responded

Sharon.perry.lzqd, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2021

Dealership Rating
Employee Rating

Excellent service excellent customer service Very honest Excellent service excellent customer service Very honest clean reputable trustworthy establishment and care very much for their customers and their More

by FAWN380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Glenn, Kathryn Viohl

Dec 06, 2021

Concordville Nissan responded

Hi, FAWN380! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again in the future. Have a wonderful day! - Chuck DeSantis - General Manager

Oct 28, 2021

Concordville Nissan responded

Fawn380, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to see you soon!

October 23, 2021

Dealership Rating
Employee Rating

Quick service kept me well informed while I was waiting vehicle was ready on time More

by JVISCUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Concordville Nissan responded

Hi, JVISCUSO! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. Take care! - Chuck DeSantis - General Manager

Oct 28, 2021

Concordville Nissan responded

Hi Jviscuso! We're so happy we were able to help you out! We look forward to your next visit! Take care!

October 21, 2021

Dealership Rating
Employee Rating

Your service department knows how to treat you. If I need something that is within there power they will help you. More

by theskater
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Joseph Glenn, Kathryn Viohl

Dec 06, 2021

Concordville Nissan responded

Hi, theskater! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a great day! - Chuck DeSantis - General Manager

October 20, 2021

Dealership Rating
Employee Rating

Don't use them, especially for service. No one called me back after leaving numerous messages. They tried to sell me service that wasn't needed. No one could tell me what my CPO warranty covered. Then ignor More

by R Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Costa, Joseph Glenn, Adam Meltz, David Solomon

October 20, 2021

Dealership Rating
Employee Rating

Good communication prior to and at appointment but I had to initiate communication concerning status of car More

by PENKROT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Concordville Nissan responded

PENKROT, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis - General Manager

Oct 23, 2021

Concordville Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 15, 2021

Dealership Rating
Employee Rating

The service advisors are so helpful and wonderful people. 10/10 I would definitely recommend More

by Ellawill825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Chuck Desantis, Nate Elliott, Joseph Glenn, Jon Hamm, Jeff Rubin, Sheila Saunders

Dec 06, 2021

Concordville Nissan responded

Hi, Ellawill825! Thank you for the stellar rating. We're delighted to hear that your positive experiences earned us your recommendation. Have a wonderful day! - Chuck DeSantis - General Manager

Oct 19, 2021

Concordville Nissan responded

Hi Ellawill825! We're so happy we were able to help you out! We hope to see you soon!

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