Patrick Jeffers | Page 13

I was not happy with the service at Rothrock at all. I turned in my lease telling them about a jammed glove box I had. The employee told me no worries, they'd get it open. He came back with my offer for I turned in my lease telling them about a jammed glove box I had. The employee told me no worries, they'd get it open. He came back with my offer for my trade in and my payments for my new lease. Long story short, when returning for my new lease I was caught off guard and charged $500 for the glovebox, AND GIVEN A BRAND NEW VEHICLE WITH A NICE DENT IN THE DOOR! They "inspected" this new car and conveniently didn't see this plain as day dent! I immediately saw the dent in the driver's side door as I was handed the keys. They finally fixed this dent. It only took 2 tries! The first time it came back with nothing but touch up paint applied and bubbles underneath! It looked horrible!! I was not reimbursed a dime for all this hassle and best of all never recieved my money back when they SIMPLY "unjammed" my glovebox as the man told me when he returned my new car and gave me the contents of the glove box. Needless to say, when this lease is up I'll take another loss and use a different dealership for sure! I do not recommend Rothrock to anyone!! More

by Jenna Verified Customer Verified Customer

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We started out leasing our Nissan maruno then the lease was running out, love the vehicle so much ended up buying it and the service department is great and has Saturday service with no appointment 👍 was running out, love the vehicle so much ended up buying it and the service department is great and has Saturday service with no appointment 👍 More

by tobyboyq Verified Customer Verified Customer

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Patrick the Service Manager is the best, he is very accommodating and provides the best customer service along with his staff. I don’t take my car anywhere else! accommodating and provides the best customer service along with his staff. I don’t take my car anywhere else! More

by jmitch0630 Verified Customer Verified Customer

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Started hearing a clicking in the right front wheel and steering wheel vibrations a higher speeds. When I checked lug nuts they were only finger tight. Really would like to find a service center I can tr steering wheel vibrations a higher speeds. When I checked lug nuts they were only finger tight. Really would like to find a service center I can trust. More

by 4lanes Verified Customer Verified Customer

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Excellent experience as usual, clean, quick and thorough. Always a pleasure going to this dealership. Thanks Always a pleasure going to this dealership. Thanks More

by jlaverda Verified Customer Verified Customer

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Very quick and thorough service. I will continue to go for service on my car. I will continue to go for service on my car. More

by RLFINE0 Verified Customer Verified Customer

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Extremely upset with my service. . My appt was to have a new fog program and antenna checked because both of my fobs wouldn't start my vehicle using to button from a far...I called . My appt was to have a new fog program and antenna checked because both of my fobs wouldn't start my vehicle using to button from a far...I called then to add a oil change and tire rotation.  So then I received an email to be there at 630 am I arrived at 7 it was closed. Came at 745..I was told 2 hrs 1100 I was told no key was there..they need to order one. Had to ask to remove 10 % with my AAA card that I already gave when I came.. Now go to my car... crazy now I need to put my fob to the ignition to start my vehicle..which was working when I got there ? Now there only 29 lbs on my tire pressure. Need to have them fill my tires..now there another 30 minutes.. So disappointed with your service.. So 3.5 hrs for a oil change and tire rotation  Sent from my T-Mobile 5G Device More

by my3sons0 Verified Customer Verified Customer

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Great dealership, great service, really happy with the work performed on my vehicle. Thank you!! work performed on my vehicle. Thank you!! More

by KRJKMOYER Verified Customer Verified Customer

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Great service know problem with them and their were very nice. Very clean show room nice. Very clean show room More

by FRANKKEY48 Verified Customer Verified Customer

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They were very prompt in responding to my request for service and in answering my questions. Quick turn around time for repairs and helped to keep my costs at a minimum. service and in answering my questions. Quick turn around time for repairs and helped to keep my costs at a minimum. More

by PESHAN69 Verified Customer Verified Customer

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