Patrick Jeffers | Page 26

Very knowledgeable and helpful! I had to have my vehicle towed for service. Simone was very quick to call me and keep me informed on the problem with my vehicle. towed for service. Simone was very quick to call me and keep me informed on the problem with my vehicle. More

by dcovert02 Verified Customer Verified Customer

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I watch them hustle from the point I arrive inside the drive-through reception area taking, care of those customers before me. They always greet me as soon as I am next in line, ask me why I am there, an drive-through reception area taking, care of those customers before me. They always greet me as soon as I am next in line, ask me why I am there, and get me inside to a service adviser and promptly take my car into one of the service bays. I could be wrong but it APPEARS that they are somewhat short staffed right now, so the few that are there for the early appointments I usually choose HAVE TO hustle to make up for the lack of help. Hopefully more help will be available in the future. One thing that I do have to mention about this last visit is that when I arrived at the dealership on time at my chosen appointment of 7:30 a.m., the garage doors to the drive-thru drop off were not even open yet and there were 5 other cars ahead of me. Best as I can recall I waited for approximately 15 minutes or so to get inside. I don't know what the delay was that morning, but this is the second time this has happened. I later was told that although my appointment may be at 7:30 to 7:45 or so, the technicians do not start working untill 8am. So take this for what it's worth since I don't claim to know the workings behind the scenes. All I know is that I had an appointment time and they were not even open at that time. More

by ajleon Verified Customer Verified Customer

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Bad. No one greeted me like before. Didn’t do the normal inspection/health of vehicle that comes with oil change. Disappointed with entire service. inspection/health of vehicle that comes with oil change. Disappointed with entire service. More

by Juan Verified Customer Verified Customer

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Very helpful gone beyond the scope to make sure the vehicle was ready for a date and time that was sent very helpful with car rental if needed very helpful by contacting me give me updates on a vehicle vehicle was ready for a date and time that was sent very helpful with car rental if needed very helpful by contacting me give me updates on a vehicle and what the process was gonna be like More

by Williegreen71 Verified Customer Verified Customer

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The dealership is fine, but the new altimas suck and are made for little people not a person that is 6 ft. Or better the sv needs to have better features like passenger side electric seats. Thanks to Matt a made for little people not a person that is 6 ft. Or better the sv needs to have better features like passenger side electric seats. Thanks to Matt and Nate for their help More

by CRAIGCOLEMAN0 Verified Customer Verified Customer

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While Rothrock had made an attempt to fix the car, it is still not fixed. When I picked up the car, Patrick never walked to the car to demonstrate the car was fixed. within 2 hours of taking the vehicle ho still not fixed. When I picked up the car, Patrick never walked to the car to demonstrate the car was fixed. within 2 hours of taking the vehicle home I called Rothrock and left multiple messages requesting another appt. I continued to call for the next several days and left multiple messages. I called Simone’s line, Charlene and patrick’s phone number. To date, I have not received a return call. The current issues with the car are the following: The key fob left with me does not function; The floor carpet is lower after the attempt to fix the car and the flame retardant is visible; The trunk kick plate still doesn’t work; The radio system continues to drop calls and the radio system goes blank. I would appreciate a call from the dealerships owner. Thank you, Christy Hume More

by Christy Verified Customer Verified Customer

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Love this place! Service is outstanding and love Simone- great attitude and very knowledgeable. Will definitely be coming back for regularly scheduled service. Once again I love this place! great attitude and very knowledgeable. Will definitely be coming back for regularly scheduled service. Once again I love this place! More

by mummysox Verified Customer Verified Customer

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Been going there for service and repairs since I bough the car there two years ago, service is excellent and the people working there are pleasant and friendly, also they have great coffee. the car there two years ago, service is excellent and the people working there are pleasant and friendly, also they have great coffee. More

by LARRYRAF Verified Customer Verified Customer

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The customer service was excellent. I got my first oil change and tires rotated. Only took about 90 minutes. The waiting area was very comfortable. change and tires rotated. Only took about 90 minutes. The waiting area was very comfortable. More

by VINCE110 Verified Customer Verified Customer

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As always top notch service Patrick is always an all start and provides great customer service and personal touch. Patrick is a true rock at this dealership. start and provides great customer service and personal touch. Patrick is a true rock at this dealership. More

by KSCOUTY70 Verified Customer Verified Customer

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