Patrick Jeffers
Patrick Jeffers at Nucar Nissan of Allentown

Patrick Jeffers | Page 28

Director of Fixed Operations

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

not yet
rated
423 Reviews
not yet
rated

423 Reviews

Write a Review

Dealership Experience

11 yrs, 6 mos

Industry Experience

27 yrs, 7 mos

Specialties & Trainings

NADA Graduate

423 Reviews of Patrick Jeffers

March 06, 2021

Dealership Rating
Employee Rating

I'm glad I choose rothrock because the employees that run the express service are great they always put the customer as a first priority and that means a lot from a customer prospective great to know the peo More

by CROBINSON0129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Mar 09, 2021

Nucar Nissan of Allentown responded

We love that you think so highly of our service staff - we do too! Thank you for taking the time to leave us a review and to share your compliments. We greatly appreciate it! We look forward to your next service visit!

March 05, 2021

Dealership Rating
Employee Rating

It took a very long time for my car to get fixed or even someone to call me concerning the status of my car, also I noticed after picking up my car I have few scratches on the cyan at the hood. Always say i More

by ENGLANDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone McErlean, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Mar 08, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know about your recent experience. We’re sorry to learn that you were disappointed in how your service was handled. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. We want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please contact our General Manager Ron Carl at 484-223-0554.

March 04, 2021

Dealership Rating
Employee Rating

We had a great experience when we took our Nissan to be fixed at Rothrock. The customer service was everything we could ask for. Our SUV was fixed quickly and to our complete satisfaction. More

by MURPHP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Mar 08, 2021

Nucar Nissan of Allentown responded

Thank you for the 5-star rating! We are glad you had a great experience with us and we look forward to seeing you again soon!

March 01, 2021

Dealership Rating

They are an awesome dealership and they do always take very good care of me and now they take good care of my husband I wouldn’t go anywhere else More

by Scooby Doo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Roatche

Mar 03, 2021

Nucar Nissan of Allentown responded

Thank you for being such a loyal customer of ours. It' is truly a pleasure to work with you, and it was a pleasure to work with your husband. Thank you both for choosing and continuing to choose Rothrock Motors.

March 01, 2021

Dealership Rating
Employee Rating

Great job as usual by Rothrock. My service experience was exceptional. Waiting room was very clean. I definitely recommend Rothrock to my family and friends. More

by Jheidenwolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2021

Nucar Nissan of Allentown responded

Thank you so much. We are so glad to hear that your service visit with us was exceptional and our facility was welcoming. We look forward to working with you, your family, and your friends in the future.

February 27, 2021

Dealership Rating

Quick and efficient.Ordered parts come quickly and WYANE is the best, he takes good care of his customers. My dad referred me and I’m glad I chose Roth Rock! More

by Shy girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Roatche

Mar 02, 2021

Nucar Nissan of Allentown responded

Thank you for leaving us this great review! We are delighted to hear that Wayne gave you such a great experience here at Rothrock. Please let us know if there is anything else we can do for you!

February 24, 2021

Dealership Rating
Employee Rating

lack of communication,no follow up from the service provider the client needs to follow up ,it was not professional at all.good job thks More

by marylynnwambui23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone McErlean, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Mar 24, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact our General Manager Ron Carl at 484-223-0554.

February 18, 2021

Dealership Rating
Employee Rating

Needed leased car inspected. Had no registration, Rothrock error in paperwork. Registration sent to them. 5 hours to resolve. Inspection cost not compensate for inconvenience. More

by Rschweitzer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Eric Gubish

Mar 26, 2021

Nucar Nissan of Allentown responded

Thank you for leaving us your review. We understand that your experience with us was less than satisfactory and we would like to discuss your options and help answer any questions. Feel free to reach out to our General Manager Ron Carl at 484-223-0554.

Mar 31, 2021

Rschweitzer responded

Mr. Carl, My explanation of my experience was very concise. Basically, because of an error of your leasing team regarding my registration card. Including the unnecessary running around I did to secure a card which Rothrock had all the time. I spent over five hours trying to getting my leased Jeep with under 5000 miles inspected. Any reputable establishment would have had waved any costs for said inspection based on the fact it was Rothrocks error.

February 18, 2021

Dealership Rating
Employee Rating

I have had another positive experience at Rothrock Service Center. Done in a timely fashion and Patrick was on top of it from start to finish. Waited 15 min to get in the door for a 7:30 appt. came 1 More

by mlehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Feb 22, 2021

Nucar Nissan of Allentown responded

This is great to hear! Thank you so much for taking the time to share your experience at our Service Center. We appreciate your continued bsuiness and kind words about Patrick!

February 15, 2021

Dealership Rating
Employee Rating

I always have my car serviced at Rothrock Motor. The employees are friendly and the servicemen check my car thoroughly. The price is reasonable. Thanks! More

by MYXU1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2021

Nucar Nissan of Allentown responded

Thank you so much! We are honored to be your dealership of choice when you need quality service for your vehicle. Let us know if there is anything else you need, we are happy to help!

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