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Patrick Jeffers
Patrick Jeffers | Page 32
Director of Fixed Operations
Nucar Nissan of Allentown
1648 Plaza Lane
Allentown, PA 18104
423 Reviews
Dealership Experience
11 yrs, 6 mos
Industry Experience
27 yrs, 7 mos
Specialties & Trainings
NADA Graduate
423 Reviews of Patrick Jeffers
November 18, 2020
The absolute WoRSt service experience over bet had Took 2 hrs 20 minutes to do my 30,000 mile check and they performed three service items I told them not to do Disreputable, unscrupulous, and dishonest dea hrs 20 minutes to do my 30,000 mile check and they performed three service items I told them not to do Disreputable, unscrupulous, and dishonest dealings; just what the Rothrock team is famous for in the Lehigh Valley Underhanded intelligence-insulting interaction with customers.after I told the attendant I was right for time after 2 hours went by, he said only 15 more minutes and it was 35. I was late for work because of your inefficiency and lack of respect for your customers time I doubt if I will ever come back for service on my 2018 titan and I will absolutely definitely not recommend your service department to anyone. John Reel More
by John
Verified Customer
November 15, 2020
Very professional and meeting the needs of their customers are top notch! Patrick was extremely helpful and when I went back to pick up my car after service he remembered me right away. My car was w customers are top notch! Patrick was extremely helpful and when I went back to pick up my car after service he remembered me right away. My car was washed and plastic was covering the steering wheel and seat which was a comfort to see that they took care in protecting the surfaces during our current virus pandemic. More
by WARNERS3J
November 11, 2020
Nick Bencivengo, Patrick Yoder, Don Boyle, and Patrick Jeffers are very knowledgeable about the Nissan family of products. They are easy to talk with and are very approachable. They got us into a beautifu Jeffers are very knowledgeable about the Nissan family of products. They are easy to talk with and are very approachable. They got us into a beautiful, new 2020 Nissan Murano Platinum AWD vehicle. I was amazed at the knowledge that the team at Rothrock possesses pertaining to Nissan products. Nick Bencivengo and Patrick Yoder always seemed to be available whenever we had a question. In fact, they stated that, in the future, we could contact them at any time if we had any other questions. Patrick Jeffers in the service department and Don Boyle also stated the same thing. Nate Marinelli was prepared and cordial during the processing of the paperwork at the closing of our deal. Nate Marinelli moved through the closing process quickly. Nate is very knowledgeable also. All of our Nissan vehicles have the extended warranties on them. Our previous Nissan Murano had the Easy Care Gold Warranty and the Easy Care Select Warranty. Nick said that the Easy Care Gold and the Easy Care Select Warranties were no longer available. Nick Marinelli stated that these warranties were replaced by and combined into the Easy Care Silver Warranty. Nick placed us in the Easy Care Silver warranty with an 8-year, 150,000 mile warranty. He said the Easy Care Silver warranty had the same exact coverages as the Easy Care Gold and the Easy Care Select Warranties. It is good to know that we will be covered for any problems should they arise over the next 8 years. Nick is also very familiar with the Nissan line of products as he used to be a Nissan sales associate prior to moving into his new role in the Finance Department. Our family owns 4 Nissan vehicles. The Rothrock team treated us as if we were part of the family. Over the years, many of our family members purchased vehicles from the Rothrock family of dealerships. In fact, our first purchase at Rothrock was a Nissan Maxima that we purchased in the early 1990s. Debbie Rothrock, who we knew from a mutual friend and who passed away to soon, treated us as if we were family and got us in to our first Nissan. It is good to see that Rothrock Motor Sales carries on the sense of family to this day. We look forward to many years of driving comfort in our new vehicle. Please feel free to contact Nick Bencivengo, Patrick Yoder, and Don Boyle for your car buying needs. They work as a team. If Nick Bencivengo was busy with a customer, Patrick Yoder and Don Boyle stepped in to help out. It was refreshing to see this camaraderie in the workplace. Any auto dealership or any organization would be honored to have such individuals working for them. Regards, Ron Semanick Palmer Township, PA More
by Sem
Other Employees Tagged: Simone McErlean, Nate Marinelli, Charlene Kratzer , Nick Bencivengo, Don Boyle, Craig Stecker, Patrick Yoder
November 02, 2020
I always get treated well here and couldn’t imagine going anywhere else! Staff is extremely knowledgeable on their vehicles, just all around great customer service. anywhere else! Staff is extremely knowledgeable on their vehicles, just all around great customer service. More
by jmitch0630
Other Employees Tagged: Simone McErlean
October 24, 2020
Had appt. because clock didn’t keep correct time. Had to drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. (The time had been set for almost a year) So they said it was working as it was designed to work!!! Called and left 2 messages at 455 pm service open till 6:00pm and also open on Saturday...no call back. That was 2 vehicles 2 hours time and 120 miles total to drop off and pick up the car for nothing! Had a prior problem, called two times and never received an answer regarding that problem. Not real happy with service department at this point!!! More
by sewcrazy725
Other Employees Tagged: Simone McErlean, Charlene Kratzer
October 14, 2020
Excellent and fast service. Representative was very professional and friendly. Patrick did an excellent job! Price was good. Vehicle was returned washed and cleaned. Thank you professional and friendly. Patrick did an excellent job! Price was good. Vehicle was returned washed and cleaned. Thank you More
by Michael.martinez
October 13, 2020
Rothrock is the place for me thanks to Patrick Jeffers service manager he makes you feel comfortable don't mind you spending money what rock is the best for me they do the job and I do it right one time o service manager he makes you feel comfortable don't mind you spending money what rock is the best for me they do the job and I do it right one time only thanks Rothrock thanks Patrick More
by g..alegander
Other Employees Tagged: Simone McErlean
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