Patrick Osbon

Thieves! They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, et They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, etc. All delays and lies, They swapped out all my upgrades, stole my tow package, sunroof, switched gas tanks, back of front seats, changed my VIN #, swapped out my engine, changed my door panels, rear hatch door, and gave out my car information to Uconnect, allowing people to shut down my car not allow me to accelerate, my hatch door only opens if stereo is on, they collaborated with Insuringalaska to change my insurance policy, labeling my car “jeep wagon” when it was SRT jeep grand Cherokee Limited, then put my doors on a vehicle they sold in sales lot, with the same exact scratches and door dinges I had on my car. They replaced a cheep plastic front grill, and all around plastic panels but left my original hood!? The Inside roof cover to my sun roof is shoved in back roof panel, they swapped out the switches and motor from the sunroof retractor, my car has no power now, breaks squeal. Still makes same sounds slipping transfer case as when I originally took in. When I showed Kenny the new cheap, plastic gas door panel w/ brand new stickers they installed, he said, “what do you think a judge would have to say?” I had no idea why they swapped my gas tank until I found out the 6.4 liter has tank under rear cargo, and 3.6 liter has on the rear driver side. They claim they lost all all paperwork in March 2025, when they had car for over 3 weeks. They took my original catEyE headlamps and LED lights and swapped out my fog lights. They swamped out my steering column and put in a new steering column w/ cheep vinyl, removed my leather head rests and put vinyl, took my applifier from under front driver seat, put a brand new spare tire that’s smaller then my stock and removed my seat warmers for back seats. They cracked center of windshield then glued a cheap rearview mirror , mine had outdoor temp, and emergency button- I turned the mirror and entire mirror w/ both sides of windshield fell with only glass falling from outside of windshield not inside. My invoice says Texas Billing? When I took it into Anchorage Alaska. My seatbelts were changed with older faded ones, and replaced passenger side belt is Damaged. My door panels, trim, don’t line up, the hatch back door doesn’t fit my car, with sunlight coming through the joints. I keep finding brand new yellow and black rivets fall out from back hatch, and under seats, they repainted the VIN # plate behind seat, put in a new compartment under seat that now has battery, carpets don’t match, and new rivets fell from compartment w/ brand new foam and stickers..my VIN plate was gray in front of windshield ? Now it’s a white paper with barcode. The car came straight from Canada by original owner, now the history to this VIN claims multiple auto shops in Kenai- The dealership I purchased my car from Quality Sales, just happened to be someone bought them out when Lithia had my car in their procession for 4 weeks and my insurance policy was changed w/ new VIN during same time, when “Edgar “ asked for copy of insurance. Upon picking up my car, My door handles were loose, faded and paint was flat color, I noticed headlights, Edgar said, “So are you saying this isn’t your car?” I said, “excuse me, of course it’s mine? But these aren’t my door handles or headlights.. My rear hatchback door had red and white rectangle lights inside door panel, with large back window, and level where my dog could stand up on door- now the door they installed has faded black cheep plastic, w/ 2 small round yellow inside lights, and bowed out back. All my fuses are missing from spares to upgrades they stole, wire harness cables missing under hood, and all brand new harnesses under front seats. This dealership and the mechanics that work under them are theives! Kenny and Edgar are running an illegal operation at the expense of their trusting customers. More

Report | Print

Hands down absolute worst customer service I have ever experienced. Our 2018 Jeep started having issues. We bought a lifetime warranty package. Took it in for diagnostics, it took them a full month to experienced. Our 2018 Jeep started having issues. We bought a lifetime warranty package. Took it in for diagnostics, it took them a full month to tell us they “think” it’s a sensor in the coolant hose. They replaced the hose and suggested we change the spark plugs, brake pads, and fuel injectors (things not covered under warranty). We said we would do those things on our own because we didn’t want to wait another month to get our vehicle back, but asked for the oil change and coolant hose replacement. Drove the jeep home only to have the oil change light come on, as well as the service engine light, and open the hood to find coolant leaking from the brand new hose they supposedly put on. We changed the brakes and rotors at home, fuel injectors, spark plugs, bled the fuel lines and coolant lines ourselves. Check engine light is still coming on and will not produce a code. Not to mention whenever we call the service department takes 20 minutes to answer the phone, if you leave a message they don’t call back. When you ask for answers about your vehicle they just try to sell you more instead of fixing the problem. Called to schedule an oil change and they try to tell me I have to pay for over $3000 of work to keep my engine warranty contract. When my husband went in to pick up the Jeep, he asked if they cleared the check engine code or did their “inspection” and they rudely stated “no you only wanted an oil change.” They also didn’t provide a rental while they had the jeep for 4 weeks for the initial issue. It says in the warranty contract they are supposed to provide one for at least five days (technically cover up to $35 a day for a rental for only 5 days). Alas they did not. When we asked about it they said they don’t do that. Do NOT buy from them. You will be stuck getting repairs with them if you want to try to make good use of your warranty. And you won’t get the repair. They will be rude and take at least a month to do absolutely nothing, with no communication unless you physically go in and demand to speak to someone. Meanwhile you will be out of luck on vehicle. More

Report | Print

John Plamer thanks for getting my new 2023 jeep lifted gladiator wish you wouldnt have left before i got my jeep we ran the numbers all good that worked with the bank shipping we went with the highest amo gladiator wish you wouldnt have left before i got my jeep we ran the numbers all good that worked with the bank shipping we went with the highest amount for the 1st barge to bethel alaska anyway we went with the highest amount $6500 and submitted to the bank. like you said if any money left over will be giving to me or taken off vehicle. my shipping price was $4550 . but since you left before my vehicle was shipped they worked out numbers . 6'lift ,37'tires and install with freight all 1 bill of $15000 total . that saying the extra $1950 lost in there . $ 1950 a lot of money out here in the bush alaska someone at the dealership got paid. to top it off lithia bank guy when i was explaining it to him got upset when i was asking to redo the all over prices . HUNG UP ON ME GOOD JOB LAST TIME IM EVER GETTTING ANOTHER JEEP FROM THEM I LOVE MY JEEP BUT BAD BUISNESS . I SHOULD HAVE WENT THROUGH ANCHORAGE CHRYLER DODGE AT LEAST THEY WORKED WITH ME AND DIDNT RIP ME OFF. ALREADY TOLD A BUNCH OF PEOPLE ABOUT THIS THEY CHANGED THEIR MIND ABOUT GETTING FROM HERE. LESSON LEARNED THEY KNOW HOW TO TALK TO MAKE MONEY CHANGE WHAT WAS SUPPOSED TO BE RIGHT. WOULD HAVE BEEN GOOD IF I DIDNT GET RIPPED OFF $ 1950 More

Report | Print

I've been a customer at this location for many years. Sales and Service has always been excellent. Sales and Service has always been excellent. More

Report | Print

Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees. More

Report | Print

We have bought a couple vehicles from this dealership over the past 4 years and decided to go in this past Saturday to check out a 2023 Jeep Grand Cherokee Summit. I've been eye balling these bad boys fo over the past 4 years and decided to go in this past Saturday to check out a 2023 Jeep Grand Cherokee Summit. I've been eye balling these bad boys for about a year now. I went in the dealership thinking I was not going to be buying a car today but was curious what they would offer me. Dave Franco and Patrick went over and beyond to make me one happy lady. I have some sass and frass and don't tolerate nonsense. These men were absolutely amazing and did everything possible to make sure I walked out of there with my dream car. We finished up with Jared in finance who was beyond amazing. He doesn't BS around, straight to the point, and did everything possible to make my life easier and my payment more affordable. If I could give Lithia and David Franco more than five stars, I absolutely would. It is always a blast when we go in and always nice to see Kevin's face as well. Love you guys and will definitely be in next year to buy our daughters car, you’re all rockstars!! More

Report | Print

Marcos is the guy to see! Helpful, very knowledgeable and part of a great team! Helpful, very knowledgeable and part of a great team! More

Report | Print

Zach and Patrick were great! They assisted me with the ordering process and were even better when going over the final details after the truck arrived. They assisted me with the ordering process and were even better when going over the final details after the truck arrived. More

Report | Print

They were very fast to help me look for the vehicle I wanted. Both Ben and Patrick were very helpful and professional! wanted. Both Ben and Patrick were very helpful and professional! More

Report | Print

Great to work with. I've been thinking about buying a new truck for 4 years. Just stop buy to ask one question they listened answered, and then asked more question The I've been thinking about buying a new truck for 4 years. Just stop buy to ask one question they listened answered, and then asked more question They were good or I wouldn't have brought a car at this time More

Report | Print