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Patrick Packenham
Patrick Packenham at Copeland Subaru Hyannis
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Patrick Packenham | Page 2

Service Manager

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.9
126 Reviews
4.9

126 Reviews

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126 Reviews of Patrick Packenham

May 23, 2023

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Employee Rating

George was so helpful . He really went out of the way to help me . I had experience with other dealers . Now I will never go to another dealer. The service department w More

by LAUREL.Galvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Bertrand, George Costa, Bryan Scarpellini , Brittany Calle

Helpful
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May 24, 2023

Copeland Subaru Hyannis responded

Laurel, It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

December 04, 2022

Dealership Rating
Employee Rating

I’ve had some problems in the past but I believe they have turned things around and I am very satisfied with Copeland Subaru. More

by RILEYSU
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn

Helpful 1
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Dec 05, 2022

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 25, 2022

Dealership Rating
Employee Rating

Checked tire, could not be fixed, replaced it. In & out quickly, very helpful staff 💕😊✝️ Happy😊😊😊 More

by JFT36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Helpful
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May 25, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

May 24, 2022

Dealership Rating
Employee Rating

The best. .. accommodated me even though they were all booked up because of special circumstances. Great dealership! More

by SPORN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Helpful
Report | Print
May 25, 2022

Copeland Subaru Hyannis responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

May 20, 2022

Dealership Rating
Employee Rating

I needed some accessories installed on my new car and the service department accommodated my schedule and actually finished in the estimated time. It’s not the closest dealership but I will still consider go More

by ANDREE.HOWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Helpful
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May 23, 2022

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

May 18, 2022

Dealership Rating
Employee Rating

No place is perfect, that's why the 4 stars. Essence was great though! Give the girl a raise! More

by carrieamendola@msn.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Essence is just great. Knowledgeable, friendly, efficient, and kind.

Helpful 1
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May 18, 2022

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department, Carrie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 18, 2022

Dealership Rating
Employee Rating

A welcoming crew led by Service Manager, Patrick Packenham, who should be cloned. I always feel secure after having my car serviced with this crew. More

by JELFRAM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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May 18, 2022

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

May 15, 2022

Dealership Rating
Employee Rating

Everyone is very professional, you get an accurate estimate of the time involved, and the waiting area is very pleasant. More

by momeileen8514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Helpful
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May 16, 2022

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

May 15, 2022

Dealership Rating
Employee Rating

Easy friendly not much more to say. Would do it again.Thank you again.sue More

by KERMITHLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Brittany Calle, Everton Gouveia

Helpful
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May 16, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

May 14, 2022

Dealership Rating
Employee Rating

Excellent people from sales to management to finance people. They listen and they come up with top plan More

by TED26
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn , Brittany Calle, Everton Gouveia, Thomas McCarthy

Helpful 1
Report | Print
May 16, 2022

Copeland Subaru Hyannis responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

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