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Patrick Ripley
318 Reviews
318 Reviews
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318 Reviews of Patrick Ripley
May 07, 2018
repair of body part quick and professional response kept us updated as to progress very happy with service department and personnel Patrick was very courteous an quick and professional response kept us updated as to progress very happy with service department and personnel Patrick was very courteous and professional. Highly recommend More
by IDOC507
Verified Customer
May 03, 2018
Wheel Rim & Maintenance Had to have Tires replaced & Rims repaired due to Potholes & Road issues. Patrick was the Service Representative that assisted me & provided a Loaner. Had to have Tires replaced & Rims repaired due to Potholes & Road issues. Patrick was the Service Representative that assisted me & provided a Loaner. Great service as always!! More
by PICOLLARAGAZZA59
Other Employees Tagged: Robert Bianchi
April 27, 2018
GOOD ATTENTION AND NOTIFICATION OF SERVICES GOOD ORGANIZATION. STAYS ON TOP OF THE REQUESTS AND ORDERS HAPPY WITH MY CHOICE. SALES AND SERVICE ARE EASY TO WORK WITH KEEPS YOU INFORMED GOOD ORGANIZATION. STAYS ON TOP OF THE REQUESTS AND ORDERS HAPPY WITH MY CHOICE. SALES AND SERVICE ARE EASY TO WORK WITH KEEPS YOU INFORMED More
by IDOC507
Other Employees Tagged: Robert Gershowitz
April 25, 2018
service A excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much More
by BNICHOLIS
Other Employees Tagged: Ken Vachris , Tony Mangiolino, Tom Walton
April 25, 2018
Service advisor terrible! I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually deal with Ken but his schedule was busy so I got stuck with another advisor Pat. I took my car in for an air bag recall. During this time my SRS light was already on. I was advised that I would need a diagnostic test in order to find the problem. Since I was already there I didn’t mind paying the $169 +tax fee. Which I could’ve taken to my regular shop for free by the way. Pat called me the same day I dropped my car off and told me that one of the codes was for the right side rear airbag. He said that in order to trouble shoot the problem it would cost over $900.00 because the control unit was underneath the front seat which needed to be removed along with the floorboard. I told him I didn’t want to do that at the moment. He also said that he would try to reset the SRS code to see if that clears the error and then they could perform the service recall. Boy was I disappointed when I picked up my car. Not only did they not try and reset the code I got my car back dirty! If you take your car to Rallye’s then you know that they clean and wash your car before you pick it up. So after I left Rallye’s I decided to go to my guy and sure enough in less than 5 minutes he hooked up his diagnostic computer and was able to tell me the same issue. He also suggested that he could try and reset the error code and see if the SRS light comes back on that way I would know if it really was an airbag issue or just a glitch with the computer system. I’ve been driving the car for two days now and no SRS light has returned. I left 3 messages with Pat with no response until after the 3rd message. It very frustrating to talk with someone who thinks he knows everything. If you ever have to take your car for service at Rallye’s stay away from Patrick Ripley. He looks young so he’s probably inexperienced with dealing with long time customers. Very frustrated and disappointed with this experience. The one star rating is solely for the service advisor. More
by Cars123
April 23, 2018
Wonderful Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excel Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excellent. More
by DHELD
April 19, 2018
Very courteous staff As usual my experience was a positive one. The staff was very courteous and addressed our concerns with the vehicle . The staff really seems to care As usual my experience was a positive one. The staff was very courteous and addressed our concerns with the vehicle . The staff really seems to care about the customers concerns and makes every effort to address all issues More
by PHILTPULASKI
Other Employees Tagged: Evan Marro
April 17, 2018
Got our car back as promise. There is no surprise at all, everything work out as expected. We got to drive a brand new C300. Only the coffee machine is broken. lol There is no surprise at all, everything work out as expected. We got to drive a brand new C300. Only the coffee machine is broken. lol More
by TLEE2553
Other Employees Tagged: Andy Fu
April 17, 2018
Review I dealt with Patrick at the service center when my car broke down. He made sure that my car was take care of well and that I was provided with a loane I dealt with Patrick at the service center when my car broke down. He made sure that my car was take care of well and that I was provided with a loaner. Great service. Highly recommend More
by LSHALIT
Other Employees Tagged: Max
April 13, 2018
Quite simply said —— Patrick is awesome! I’ve had this on/off brake problem for a while now and Pat helped me work through it. He was patient, understanding and made sure my issue was worked I’ve had this on/off brake problem for a while now and Pat helped me work through it. He was patient, understanding and made sure my issue was worked through to my satisfaction. Five stars!! More
by PMJS19
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