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Patrick Ripley
322 Reviews
322 Reviews
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322 Reviews of Patrick Ripley
July 12, 2018
Warranty Service Rallye in Rosyln always provides great service from all employees at this dealer. They are very customer-oriented. Rallye in Rosyln always provides great service from all employees at this dealer. They are very customer-oriented. They take the burden of having service off of the customer More
by PG
Verified Customer
June 03, 2018
Excellent customer service From the moment you drive into the service center at Rallye, you are treated with courtesy and respect. Everyone has a smile on their face and treat y From the moment you drive into the service center at Rallye, you are treated with courtesy and respect. Everyone has a smile on their face and treat you like royalty. There is no wait time . Very convenient to drop my car off and get a loaner and at work on time. Best service! More
by MDEMARINIS
May 25, 2018
Very satisfied with the service. I was very satisfied with all areas of service from making the appointment to the return of the car. The receptionist is plesent and friendly. The ser I was very satisfied with all areas of service from making the appointment to the return of the car. The receptionist is plesent and friendly. The service representatives have always made me feel like they were their to handle all my issues to my satisfaction. More
by dilorenzoangeloj
Other Employees Tagged: Ken Vachris, Stephen Augustine , Stephen Augustine, Patrick Ripley handled the lastest sevice. On other visits Ken Vachris has also serviced my auto.
May 08, 2018
Excellent and fast visit Excellent service for maintenance and recall visit. Happy that recall, which I had been told would require an overnight for car, was completed within Excellent service for maintenance and recall visit. Happy that recall, which I had been told would require an overnight for car, was completed within 2 hours. I don’t live nearby and service timeliness was so helpful! More
by DANIEKLINE
May 07, 2018
repair of body part quick and professional response kept us updated as to progress very happy with service department and personnel Patrick was very courteous an quick and professional response kept us updated as to progress very happy with service department and personnel Patrick was very courteous and professional. Highly recommend More
by IDOC507
May 03, 2018
Wheel Rim & Maintenance Had to have Tires replaced & Rims repaired due to Potholes & Road issues. Patrick was the Service Representative that assisted me & provided a Loaner. Had to have Tires replaced & Rims repaired due to Potholes & Road issues. Patrick was the Service Representative that assisted me & provided a Loaner. Great service as always!! More
by PICOLLARAGAZZA59
Other Employees Tagged: Robert Bianchi
April 27, 2018
GOOD ATTENTION AND NOTIFICATION OF SERVICES GOOD ORGANIZATION. STAYS ON TOP OF THE REQUESTS AND ORDERS HAPPY WITH MY CHOICE. SALES AND SERVICE ARE EASY TO WORK WITH KEEPS YOU INFORMED GOOD ORGANIZATION. STAYS ON TOP OF THE REQUESTS AND ORDERS HAPPY WITH MY CHOICE. SALES AND SERVICE ARE EASY TO WORK WITH KEEPS YOU INFORMED More
by IDOC507
Other Employees Tagged: Robert Gershowitz
April 25, 2018
service A excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much More
by BNICHOLIS
Other Employees Tagged: Ken Vachris , Tony Mangiolino, Tom Walton
April 25, 2018
Service advisor terrible! I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually deal with Ken but his schedule was busy so I got stuck with another advisor Pat. I took my car in for an air bag recall. During this time my SRS light was already on. I was advised that I would need a diagnostic test in order to find the problem. Since I was already there I didn’t mind paying the $169 +tax fee. Which I could’ve taken to my regular shop for free by the way. Pat called me the same day I dropped my car off and told me that one of the codes was for the right side rear airbag. He said that in order to trouble shoot the problem it would cost over $900.00 because the control unit was underneath the front seat which needed to be removed along with the floorboard. I told him I didn’t want to do that at the moment. He also said that he would try to reset the SRS code to see if that clears the error and then they could perform the service recall. Boy was I disappointed when I picked up my car. Not only did they not try and reset the code I got my car back dirty! If you take your car to Rallye’s then you know that they clean and wash your car before you pick it up. So after I left Rallye’s I decided to go to my guy and sure enough in less than 5 minutes he hooked up his diagnostic computer and was able to tell me the same issue. He also suggested that he could try and reset the error code and see if the SRS light comes back on that way I would know if it really was an airbag issue or just a glitch with the computer system. I’ve been driving the car for two days now and no SRS light has returned. I left 3 messages with Pat with no response until after the 3rd message. It very frustrating to talk with someone who thinks he knows everything. If you ever have to take your car for service at Rallye’s stay away from Patrick Ripley. He looks young so he’s probably inexperienced with dealing with long time customers. Very frustrated and disappointed with this experience. The one star rating is solely for the service advisor. More
by Cars123
April 23, 2018
Wonderful Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excel Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excellent. More
by DHELD
