Patrick Ripley | Page 31

Very satisfied with the service. I was very satisfied with all areas of service from making the appointment to the return of the car. The receptionist is plesent and friendly. The ser I was very satisfied with all areas of service from making the appointment to the return of the car. The receptionist is plesent and friendly. The service representatives have always made me feel like they were their to handle all my issues to my satisfaction. More

by dilorenzoangeloj Verified Customer Verified Customer

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Excellent and fast visit Excellent service for maintenance and recall visit. Happy that recall, which I had been told would require an overnight for car, was completed within Excellent service for maintenance and recall visit. Happy that recall, which I had been told would require an overnight for car, was completed within 2 hours. I don’t live nearby and service timeliness was so helpful! More

by DANIEKLINE Verified Customer Verified Customer

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repair of body part quick and professional response kept us updated as to progress very happy with service department and personnel Patrick was very courteous an quick and professional response kept us updated as to progress very happy with service department and personnel Patrick was very courteous and professional. Highly recommend More

by IDOC507 Verified Customer Verified Customer

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Wheel Rim & Maintenance Had to have Tires replaced & Rims repaired due to Potholes & Road issues. Patrick was the Service Representative that assisted me & provided a Loaner. Had to have Tires replaced & Rims repaired due to Potholes & Road issues. Patrick was the Service Representative that assisted me & provided a Loaner. Great service as always!! More

by PICOLLARAGAZZA59 Verified Customer Verified Customer

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GOOD ATTENTION AND NOTIFICATION OF SERVICES GOOD ORGANIZATION. STAYS ON TOP OF THE REQUESTS AND ORDERS HAPPY WITH MY CHOICE. SALES AND SERVICE ARE EASY TO WORK WITH KEEPS YOU INFORMED GOOD ORGANIZATION. STAYS ON TOP OF THE REQUESTS AND ORDERS HAPPY WITH MY CHOICE. SALES AND SERVICE ARE EASY TO WORK WITH KEEPS YOU INFORMED More

by IDOC507 Verified Customer Verified Customer

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service A excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much More

by BNICHOLIS Verified Customer Verified Customer

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Service advisor terrible! I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually deal with Ken but his schedule was busy so I got stuck with another advisor Pat. I took my car in for an air bag recall. During this time my SRS light was already on. I was advised that I would need a diagnostic test in order to find the problem. Since I was already there I didn’t mind paying the $169 +tax fee. Which I could’ve taken to my regular shop for free by the way. Pat called me the same day I dropped my car off and told me that one of the codes was for the right side rear airbag. He said that in order to trouble shoot the problem it would cost over $900.00 because the control unit was underneath the front seat which needed to be removed along with the floorboard. I told him I didn’t want to do that at the moment. He also said that he would try to reset the SRS code to see if that clears the error and then they could perform the service recall. Boy was I disappointed when I picked up my car. Not only did they not try and reset the code I got my car back dirty! If you take your car to Rallye’s then you know that they clean and wash your car before you pick it up. So after I left Rallye’s I decided to go to my guy and sure enough in less than 5 minutes he hooked up his diagnostic computer and was able to tell me the same issue. He also suggested that he could try and reset the error code and see if the SRS light comes back on that way I would know if it really was an airbag issue or just a glitch with the computer system. I’ve been driving the car for two days now and no SRS light has returned. I left 3 messages with Pat with no response until after the 3rd message. It very frustrating to talk with someone who thinks he knows everything. If you ever have to take your car for service at Rallye’s stay away from Patrick Ripley. He looks young so he’s probably inexperienced with dealing with long time customers. Very frustrated and disappointed with this experience. The one star rating is solely for the service advisor. More

by Cars123 Verified Customer Verified Customer

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Wonderful Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excel Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excellent. More

by DHELD Verified Customer Verified Customer

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Very courteous staff As usual my experience was a positive one. The staff was very courteous and addressed our concerns with the vehicle . The staff really seems to care As usual my experience was a positive one. The staff was very courteous and addressed our concerns with the vehicle . The staff really seems to care about the customers concerns and makes every effort to address all issues More

by PHILTPULASKI Verified Customer Verified Customer

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Got our car back as promise. There is no surprise at all, everything work out as expected. We got to drive a brand new C300. Only the coffee machine is broken. lol There is no surprise at all, everything work out as expected. We got to drive a brand new C300. Only the coffee machine is broken. lol More

by TLEE2553 Verified Customer Verified Customer

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