Patrick Rogalla | Page 7

We thought Patrick Rogalla did an awesome job helping us to buy our new car. He was very patient and kind and worked very hard to give us the best possible bargain. We bought our last car from him too which to buy our new car. He was very patient and kind and worked very hard to give us the best possible bargain. We bought our last car from him too which served us well for the last nine years. Everything was smooth and easy. Very trustworthy salesman. We highly recommend him and Shoepp Motors! More

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Patri k was very professional and helped with explaining things. The deal was great for us thanks and looking forward to buying another down the road things. The deal was great for us thanks and looking forward to buying another down the road More

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I had a smooth process with buying this car and Patrick provided a lot of information to help with my decision. provided a lot of information to help with my decision. More

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As repeat customers of Schoepp Motors West, we bought our second Honda Odyssey from Patrick Rogalla with the expectation of the same level of service we received the first time. Unfortunately, this experienc second Honda Odyssey from Patrick Rogalla with the expectation of the same level of service we received the first time. Unfortunately, this experience has left us deeply disappointed and frustrated. Patrick pushed hard for us to purchase the van the same evening we came in. We arrived at 7:00 p.m. and, in the dark, overlooked several red flags. The vehicle still had bits of trash inside and hadn’t been detailed. The middle-row center seat was missing entirely—Patrick assured us it was simply an “optional” item. We also noticed blurs and distortion on the windshield; he told us it was the original factory glass. We later found out it was a replacement. He likewise dismissed rusty rotors by saying the rust would disappear after normal driving. The next day in natural light the truth became obvious: the windshield was a poorly installed replacement, the trim wasn’t seated correctly, and the other issues were exactly as we had feared. When we politely asked the dealership to correct the windshield, we were met with complete silence. Calls and emails went unanswered for days. When we finally reached Patrick, he informed us he was too busy and that post-sale issues were no longer his responsibility. We were then passed to Craig Blevins, who promised to contact the glass vendor but never followed through. Weeks later we have received no further communication and feel they are simply waiting for us to give up. It’s heartbreaking to feel dismissed after placing our trust in them twice. We accept that we should have insisted on a daylight inspection, but we never expected a dealership we had done business with before to treat us this way. If you’re thinking of buying from Schoepp Motors West, please take your time, inspect everything carefully in good lighting, and don’t count on support after the sale. We certainly won’t be returning. More

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Very prompt response, friendly, informative and I got in and out relatively quickly-- highly recommended! and out relatively quickly-- highly recommended! More

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Patrick was great ! Very knowledgeable will work with him again. Love this beautiful truck . 5 stars 🌟 Very knowledgeable will work with him again. Love this beautiful truck . 5 stars 🌟 More

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Buying experience was quick and smooth. Patrick was helpful at every turn. I will be back the next time I need a car. Patrick was helpful at every turn. I will be back the next time I need a car. More

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Patrick was absolutely incredible! I am so grateful for his and Donna going above and beyond getting me into my dream car! I got an amazing deal and met people I would love to do busin I am so grateful for his and Donna going above and beyond getting me into my dream car! I got an amazing deal and met people I would love to do business with again! I felt welcomed and valued. Would give 10 stars if I could!!! More

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Patrick and Richard made the process as easy and painless as possible! I was sad to trade in my old car, but I love my new one. as possible! I was sad to trade in my old car, but I love my new one. More

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This is a very nice dealership with welcoming salesmen. Patrick made our sale so easy. We are very happy with our experience and purchase. Patrick made our sale so easy. We are very happy with our experience and purchase. More

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