Patrick Terramiggi | Page 7

Watch out when you are buying a used vehicle from this dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their use dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their used problemed cars. I drove from Sam Antonio to Houston to look at a Jetta TDI at this dealership. Dealership claimed that the vehicle was in perfect condition and with no problems what so ever which was not accurate. I decided to look, drive and bought the vehicle after the dealership assured that this was completely checked and perfect to go. On the same day of the purchase and on my way back to San Antonio the air-conditioning went out of cool air. I called the dealership and they decided to take a look at and fix the problem so i had to drive back from San Antonio to Houston to get this checked and fixed. The same problem continued to occur with the cold air and after 3 trips from San Antonio to Houston and many complaints on this issue the dealership decided to change the AC unit. I found out from one of their employees that the parts used to fix the problems were after market parts instead of factory parts. One year after I still continue to experience the same problem over and over and the dealership is now refusing to take responsibility for the problem and their poor mechanical service. After complaining with VW corporate the dealership has confessed of using aftermarket/refurbished parts instead of VW Factory I also found out that the dealership did not placed the emissions sticker on the vehicle when sold. They finally did this. More

Report | Print

When my wife and I first started shopping for a car 9 months ago, we stopped at all the dealerships on car row, on Hwy 59 between Beltway 8 and Bissonnet. We were shocked at the cost of 2-3 year old dece months ago, we stopped at all the dealerships on car row, on Hwy 59 between Beltway 8 and Bissonnet. We were shocked at the cost of 2-3 year old decent used cars with high miles and limited warranty, if any at all! After an exhausting 5-6 hours of car shopping that day, we decided to head toward home, only to see one last dealership that we hadn't stopped by yet, Archer Volkswagen. As soon as we pulled onto the lot, my wife said, that's my car (a brand new 2012 Jetta). Sales consultant Johnny Bass greeted us, showed us the vehicle, we made an offer, they accepted the offer, we wrote them a check and picked up the car. The purchase process was hassle free and very enlightening! Since then, we sold the 2012 Jetta back to them recently, and bought 2 more 2013 Jettas, one for each of us, and we love them. We highly recommend purchasing your next new vehicle from Archer Volkwagen. Steve and Linda White More

Report | Print