Patrick Titshaw
Patrick Titshaw at Mercedes-Benz of Boston

Patrick Titshaw | Page 4

Service Manager

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
260 Reviews
5.0

260 Reviews

Write a Review

260 Reviews of Patrick Titshaw

January 04, 2025

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Employee Rating

Great customer service ,excellent experience, very nice group of people . I would definitely recommend to all. More

by Ed1506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Mercedes-Benz of Boston responded

Thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz of Boston provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

January 02, 2025

Dealership Rating
Employee Rating

Patrick helped me out during the whole maintenance process. It includes the worry-free ride service and smooth, yet swift service. More

by marcusmaaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Mercedes-Benz of Boston responded

Hi Marcus, we're delighted to hear that Patrick provided you with a seamless maintenance experience at Mercedes-Benz of Boston. Thank you for sharing your positive feedback, and we look forward to serving you again in the future! Safe travels!

January 02, 2025

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Employee Rating

Patrick took me without appointment when I had an emergency notice. I always had excellent services at the same place for over 30 years. More

by HHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Mercedes-Benz of Boston responded

We're delighted to hear that Patrick and the team at Mercedes-Benz of Boston were able to assist you promptly during your emergency. Thank you for trusting us with your service needs over the past 30 years! Safe travels!

December 22, 2024

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Employee Rating

Everything was done according to previous agreements and discount rebate was submitted. I was expecting a little bit of personal, like management 15% for labor at least, but overall, it was expected. Also More

by mukhaelyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy

Dec 23, 2024

Mercedes-Benz of Boston responded

Hi Mukhaelyan, thank you for sharing your feedback with us. We're glad to hear that everything went according to plan at Mercedes-Benz of Boston. We appreciate your input regarding the loaner experience and will consider it for future improvements! Safe travels!

December 20, 2024

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Employee Rating

Thank you for such excellent service, Patrick. You definitely made everything looked easy. Happy Holidays!! More

by nguyenk02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Mercedes-Benz of Boston responded

Nguyenk02, we're delighted to hear that Patrick provided excellent service at Mercedes-Benz of Boston. Wishing you a Happy Holidays and many joyful drives ahead!

November 30, 2024

Dealership Rating
Employee Rating

Attentive to detail and ensures customer satisfaction. Facility is clean and all if the employees are friendly. More

by Georgetsg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Mercedes-Benz of Boston responded

Hi Georgetsg, thank you for highlighting the attentive service and friendly atmosphere at Mercedes-Benz of Boston. We're delighted to know our team made a positive impression on your visit! Have a great ride!

November 27, 2024

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Employee Rating

I have had my Smart Car serviced at Mercedes-Benz of Boston for 16 years. All service visits have been proficient and courteous. As the car gets older, some of the repairs become more extensive. The More

by hugh_fortwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Mercedes-Benz of Boston responded

Hugh, thank you for trusting Mercedes-Benz of Boston with your Smart Car's service needs over the years! We're delighted to hear that our team has consistently provided proficient and courteous care. We appreciate your loyalty and look forward to continuing to serve you in the future!

November 19, 2024

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Employee Rating

The service team was accommodating and very helpful in diagnosing the problem to my car. The car was ready late and they also let me keep my loaner car for an extra day. More

by abc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Berisha

Nov 20, 2024

Mercedes-Benz of Boston responded

We're glad to hear that our service team at Mercedes-Benz of Boston was able to assist you effectively and accommodate your needs. Thank you for sharing your experience, and we appreciate your understanding regarding the timing!

November 17, 2024

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Employee Rating

The service at Mercedes Boston is always great. Their staff is professional and patient. They establish an easy communication system with their customers and are trustworthy. More

by mxf
Recommend Dealer
Yes
Nov 19, 2024

Mercedes-Benz of Boston responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Boston! We're delighted to know our team always provides professional and patient service. We appreciate your trust in us and look forward to serving you again next time!

November 05, 2024

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Employee Rating

The Service Dept and especially Patrick are excellent at HC Merc in Somerville. They repair vehicles with honesty and integrity providing detailed reports of deficiencies or upcoming service needs based on More

by jfperroncello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Mercedes-Benz of Boston responded

We're delighted to hear that Patrick and the Service Department at Mercedes-Benz of Boston provided you with honest, efficient service. It's great to know you appreciated the detailed reports and quality loaner vehicles. Thank you for sharing your experience!

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