Patrick Titshaw | Page 3

I finally asked Mercedes-Benz of Boston to replace the 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not ma 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not make it home one night. I contacted the service manager that I had worked with for 15 years, and he put me in touch with MB roadside assistance. After about a week, I received an estimate for engine replacement and other things that should be replaced while the engine was out. The transmission, clutch and AC compressor were also replaced. The car now drives like it did 15 years ago. The service manager did a great job attending to the details that make the car seem young again. I am very happy to be able to keep driving the Smart Car. More

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I've been dealing with Patrick for years and the dealership in general for over 20 years. It's expensive but that's more a function of Mercedes itself. The availability of a loaner vehicle is a majo dealership in general for over 20 years. It's expensive but that's more a function of Mercedes itself. The availability of a loaner vehicle is a major plus. More

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Patrick was very concerned with the problem I was having with my Glc300 when I explained the situation and set up an appointment which was convenient for me with my Glc300 when I explained the situation and set up an appointment which was convenient for me More

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Highly recommend: Just purchased another car from Stephen Leung at Mercedes-Benz of Boston…Steve always goes over the top to make sure things go well before and after purchase! He has the patience of a saint Leung at Mercedes-Benz of Boston…Steve always goes over the top to make sure things go well before and after purchase! He has the patience of a saint and is pleasure to deal with…as is the dealership itself—from the top down! More

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Service department was very helpful in addressing our needs , very professional and communicative in all areas needs , very professional and communicative in all areas More

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This dealership is a first class operation from top to bottom…..exceptionally professional yet cordial ! bottom…..exceptionally professional yet cordial ! More

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set up an appointment I was able to see Patrick he was able to help me get my car back in track. He is very professional and here to help…. able to help me get my car back in track. He is very professional and here to help…. More

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I recently had my vehicle serviced at Mercedes Benz of Boston and I was thoroughly impressed by the level of professionalism displayed by everyone on the team. From the moment I arrived, the staff gree of Boston and I was thoroughly impressed by the level of professionalism displayed by everyone on the team. From the moment I arrived, the staff greeted me warmly and made me feel welcome. Mr. Albert Berisha, customer service manager has done a great work because each team member I interacted with was knowledgeable, courteous, and dedicated to providing excellent service. Specially Mr. . Schneider took his time to explain the services my car needed and answered all my questions with patience and clarity. I truly appreciated their transparency and commitment to customer satisfaction. The service was completed in a timely manner, and my car was returned in great condition. It’s refreshing to see such a cohesive and professional team working together to ensure a positive experience for consumers. I highly recommend Mercedes-Benz of Boston to anyone who needs a service for their Mercedes-Benz. More

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My Recent service at Herb Chambers Mercedes in Somerville was outstanding as usual. Patrick T, the manager, greeted me and guided me through the service appt. I needed an inspection sticker and oil chang was outstanding as usual. Patrick T, the manager, greeted me and guided me through the service appt. I needed an inspection sticker and oil change. Patrick asked the tech to go thru the rest of the car. Patrick passed along the results of the inspection and made the appropriate recommendations. Thanks again Pat, More

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Fantastic service. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished. More

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