Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 11

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

June 16, 2021

Dealership Rating
Employee Rating

Everyone was very friendly and helpful. We were given a ride home and picked up when work was finished. Everyone was very easy to work with. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 11, 2021

Dealership Rating
Employee Rating

Patti was very friendly. She helped me quickly and made sure all of my repairs were done. I was very happy with my experience here. Thank you More

by kellykuntz76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 10, 2021

Dealership Rating
Employee Rating

The service was very very good and they did the job in a timely fashion. And she did not try to get me to fix something that was not broken. That is why I come back to her every time. More

by lpyron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 10, 2021

Dealership Rating
Employee Rating

Everyone takes pride in what they are trained to do and they all take the time to do it best and stand behind what they do at all times More

by alnowlin2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wally Clark

June 10, 2021

Dealership Rating
Employee Rating

Professionalism Integrity and Honesty with all their Customers they sit down with each customer and explain all the Details of their sales and your purchase More

by alnowlin2509
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Krikau , Nick Barsuli, Matthew Gastaldi

June 09, 2021

Dealership Rating
Employee Rating

Can always count on the best service and a job well done. They care about the satisfaction of their customers. Love the communication between service department and the customer. More

by Alfa3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 08, 2021

Dealership Rating
Employee Rating

Patti's awesome and the entire staff is friendly and helpful. My service always goes smooth and overall speedy as well. Totally satisfied wit my experience. More

by Adamejf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 08, 2021

Dealership Rating
Employee Rating

A/c Problem not fixed back in October. Of course I did not use the A/c all winter cause I live in Wisconsin. Now manufacturers warranty expired as of March, and Palmen will not stand behind their work. Se More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Wally Clark

Jun 23, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide us this feedback. It is not only valuable but appreciated. I tried reaching out to you on 6/8 when we first received this, and would definitely like to look into this further and help solve your problem. Unfortunately DealerRater only provides us with your screen name - "Kelly" - which I am unable to narrow done to a specific customer/vehicle/visit. If you can provide me with the full name and make/model of your vehicle, I will gladly investigate and get back to you. You can either reply here privately or use any of my personal contact info provided below. Thank-you and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 945-8987 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

June 08, 2021

Dealership Rating
Employee Rating

never had a bad experience until now. Paid a total of $5,000+ for multiple different parts and “labor” got my vehicle back with chipped paint and a broken glove box. They fixed for free but then I picked More

by Jordan S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Timothy Delord

Jun 23, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Jordan, Thank-you for taking the time to provide this review. We welcome all customer feedback and consider it valuable. I apologize that you have seemingly had a couple of unsatisfactory experiences. I tried calling and messaging you on 6/9 & 6/10 in order to attempt to make things right and regain your trust. If you would like, please contact me at your convenience to discuss things further. Thank-you again, and have a nice day! Jim Brinkman Customer Relations Mgr Courtesy Transportation Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@yahoo.com Hours: Mon-Fri, 8am-6pm

June 08, 2021

Dealership Rating
Employee Rating

Great service, awesome communication, very friendly staff and quick turn around time. Vince G. Did a phenomenal job following up with me and making sure everything met my expectations. More

by Aaron Bradshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Brinkman, John Caretta, Wally Clark, Timothy Delord, Joshua Robinson, Vince G.

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