Patti O | Page 16

I Was there for oil change and tire rotation. Took about 2 hours to complete. Don’t think it should take that long for a oil change. 2 hours to complete. Don’t think it should take that long for a oil change. More

by harobikes Verified Customer Verified Customer

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Patty took real good care of me.. she really know how to treat the customer. I had an issue and she took care of my issue.. treat the customer. I had an issue and she took care of my issue.. More

by hamilsteph06 Verified Customer Verified Customer

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Every time we visit it’s always a great visit. The staff delivers what we are looking for and making the process very smooth. Highly recommend!! delivers what we are looking for and making the process very smooth. Highly recommend!! More

by Hansen6967 Verified Customer Verified Customer

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Service techs were very helpful and friendly. Service area was clean. The techs were very knowledgeable on the problems with my vehicle. The other employees were very friendly area was clean. The techs were very knowledgeable on the problems with my vehicle. The other employees were very friendly More

by dankohel03@gmail.com Verified Customer Verified Customer

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Patti is always fabulous. And Dan the Courtesy Car driver is likewise excellent Nothing else needs to be said. Silly to require more words. Wasting my time is likewise excellent Nothing else needs to be said. Silly to require more words. Wasting my time More

by Faye Verified Customer Verified Customer

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Called dealer to inquire about adding the factory tow setup to my 2020 Grand Cherokee and was transferred to parts. The gentleman needed my vin number to verify if the Jeep had the proper wiring so he lo setup to my 2020 Grand Cherokee and was transferred to parts. The gentleman needed my vin number to verify if the Jeep had the proper wiring so he looked it up in the computer. His quote for parts and labor was $875, (WOW) he placed the order and sent me to service for apt. Made apt for 1:30 Friday, dropped it off at noon was told it would be ready at 5. Received a call at 2pm, was told it needed wiring, had somebody going to get it. The added cost was another $800! (WOW) At 5 pm the dealer closes, I got no call, I now have no transportation. Sat at 11AM I have to call them to find out what’s going on with my Jeep… Never again, 20 years, 6 or more purchases and it is the last one I purchase from them. Sad part is I paid a little more then I wanted but was ok with the decision due to other past treatment and what used to be a good service department. Best part of the experience was the shuttle driver that picked me up on Saturday. Car sales is the shortest part of ownership, the service could be an 8 year relationship, not in this case, more like a breakup. More

by coreyb27 Verified Customer Verified Customer

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I took my Wrangler in a for a oil change and tire rotation. It went so smooth booking the appointment on line with Service Advisor Patti Ostergaard. I appreciate all her hard work and aways feel comf rotation. It went so smooth booking the appointment on line with Service Advisor Patti Ostergaard. I appreciate all her hard work and aways feel comfortable leaving my Wrangler with her. Thanks to the service technician Joseph Fallon for making sure my Jeep is serviced correctly. More

by ttrevino80 Verified Customer Verified Customer

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The service I had done was fine no problems. I need information on updating my navigation they didn’t seem to have much information. I called customer care they were helpful but said I needed a system information on updating my navigation they didn’t seem to have much information. I called customer care they were helpful but said I needed a system update that should of been done in October 2019. before I could update my navigation system They were surprised it had not been done. I called the service department left a message to call me haven’t got a call back. More

by jmundy0 Verified Customer Verified Customer

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Oil change took roughly 45 minutes, which wasn't a big deal. But last time I came in to have my tires rotated, I had the technician air down my 37" tires from 37 psi to 31 psi because of the uneven tread deal. But last time I came in to have my tires rotated, I had the technician air down my 37" tires from 37 psi to 31 psi because of the uneven tread ware. When I was driving home from the oil change, I realized they air them all back up to 37 psi. It would be awesome to be asked about things like this instead of just going ahead and changing my vehicle when I came in for an oil change and nothing else. More

by Dontsellmyinfothanks Verified Customer Verified Customer

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Very happy with salesman and with service department manager and with time of work being done on my vehicle would recommend Palmen to fronds and family manager and with time of work being done on my vehicle would recommend Palmen to fronds and family More

by Tav on 6 Verified Customer Verified Customer

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