Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 17

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

April 15, 2021

Dealership Rating
Employee Rating

Patti is the best . I walk in the door she’s right there with my paperwork. She is a very pleasant person, always has a smile for the customers. Hope you’re paying well. Jim does a good job also, I just don More

by larryo7540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Brinkman

Apr 15, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you Larry! Your kind words are appreciated, as you are considered one of Palmen's most valuable sales and service customers. Jim Brinkman Customer Relations & Courtesy Transportation Mgr.

April 15, 2021

Dealership Rating
Employee Rating

Always a pleasure working with Patty. Never try’s to push additional or unnecessary work or costs on me. Her honesty and kindness is very much appreciated. More

by chris.moericke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 14, 2021

Dealership Rating
Employee Rating

I arrived 15min earlier and after 3 min, Patty asked me for my last name. After I answered, even not having anyone behind me, she told my Appointment was with Tim and that I should wait for him. Then I wai More

by CHRISTIAN.ROSSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Timothy Delord

Apr 28, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we appreciate the customer input and take all reviews seriously. As I stated when I originally reached out to you on 4/14, I apologize that you felt neglected, but working with the person you made an appointment with is a policy passed down from the manufacturer. The reason for this is that they want one person handling you from beginning to end, within certain intervals, while also providing the advisors time to handle other issues in between their own scheduled appointments. Just because Patti did not have another customer at her desk, does not mean she was not expecting one at any moment or completing paperwork for another customer whose vehicle was ready and waiting to leave. I am sure you can understand, putting yourself on the other side, that had she started writing you up and then her next appointment showed up, that could lead to that person being angry having to wait for her, thus creating a potential domino effect for multiple unhappy customers. Hopefully, now knowing the logic and reasoning behind things and the fact that this is the way the manufacturer wishes things to be done in the service drive, things make better sense. But if not, and you wish to discuss things further, please feel free to contact me directly by replying privately here on DealerRater or by using my direct contact info below, as we would definitely like the opportunity to make things right in your mind and regain your trust in us. Thank-you for your patience and understanding, and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 13, 2021

Dealership Rating
Employee Rating

Patti was wonderful once again taking getting my car in and taking care of the problem. The extended warranty didn’t cover the problem so it was expensive to have it done there but Patti was terrific!! More

by Guyskido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 13, 2021

Dealership Rating
Employee Rating

Wally just seems to be lacking in customer service skills completely. I dread having to bring my vehicle in for service because of him. The lacking service department is the only reason why I would not want More

by Paty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Wally Clark

Apr 28, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is considered valuable. I tried reaching out to you with alternative appointment/advisor options when we originally received this on 4/14, but received no response. If you would like to discuss anything further, please feel free to contact me directly, either privately here on DealerRater or using my contact information below. Please know that we appreciate your business and would like the opportunity to restore your trust in Palmen. Thank-you for your time and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 13, 2021

Dealership Rating
Employee Rating

Very professional service rep and did the work in a timely manner. Patti was very knowledgeable. The schuttle person Gordy was very pleasant and friendly. More

by Lindaroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 13, 2021

Dealership Rating
Employee Rating

Service is always good. Always get in on time & it usually takes about the amount of time they tell me. I’m very happy with the service I get there. More

by larryo7540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Brinkman

April 10, 2021

Dealership Rating
Employee Rating

Patti is the best. Professional every visit. Very nice, honest, explains everything from start to finish. I drive to Racine just so I can have Patti help me. More

by PACKERFRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 10, 2021

Dealership Rating
Employee Rating

Always have had a positive experience with Palmen. Staff are friendly and not pushy, which i appreciate that style. Vehicle prices are competitive. The only down side is it takes a bit to long to finish the More

by K daws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Krikau , Ron Ward

April 08, 2021

Dealership Rating
Employee Rating

Very clean, very helpful staff. I drive from Milwaukee just to get truck serviced. Its been a great experience with all since buying my truck🚚 More

by Shehn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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