Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 35

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

October 27, 2020

Dealership Rating
Employee Rating

Patti and teddy are great to work with it is highly recommended service advisor Very good service and a friendly environment Would go back for all service More

by romanwojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teddy Hendrix

October 27, 2020

Dealership Rating
Employee Rating

Best service department I've ever dealt with for Chrysler products. Patti Osterguard is the best. She listens and truly cares about your problems and really tries to solve them. More

by nssdpaxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 26, 2020

Dealership Rating
Employee Rating

Took the Ram in for an oil change and tailgate recall. No problems during this visit, but have had a few issues in the past. Have been treated well overall though I think. More

by Dmitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 26, 2020

Dealership Rating
Employee Rating

Patti is always a pleasure to work with and we are never disappointed in her customer service and compassion she has to ensure our needs are met. More

by EStecky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 26, 2020

Dealership Rating
Employee Rating

This crew of people are ALWAYS professional and knowledgeable. I feel very comfortable and confident in the way I have been treated and the work that has been done. More

by lgrayz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Delord

October 25, 2020

Dealership Rating
Employee Rating

Outstanding! Patti is the reason my family brings their car back for every oil change. My wife actually found a new car on her last visit. Now that’s an experience oil change. ✌️ More

by Jamie Ulinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 23, 2020

Dealership Rating
Employee Rating

Always LOVE working with Tim and the Palmen team! Great experience and definitely will buy my next vehicle from this dealership! Keep up the great work! More

by ginamidala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Krikau , Matthew Gastaldi

October 22, 2020

Dealership Rating
Employee Rating

Awesome work, friendly customer service. Took care of the problem. Here are some more words so that this will be accepted by your minimum word count More

by DWOHLGEMUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 22, 2020

Dealership Rating
Employee Rating

Palmen Dodge Chrysler Jeep is the BEST place to go for service. Patti is an absolute professional! I trust her completely! She won’t sell you what you don’t need. Work with Patti and you won’t be disappoi More

by BEETLECRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 20, 2020

Dealership Rating
Employee Rating

Service staff (woman) was kind. Even though I scheduled the appointment a week prior it took over an hour and a half for an oil change! When I got back in the truck, they never reset the oil life indicator More

by Yeaok
Quality Of Work
Recommend Dealer
No
Nov 04, 2020

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we greatly appreciate and value our customers' opinions. I tried reaching out to you to follow up further as to your service visit but was unable to obtain the information from you needed to do so. I can however assure you if anything caused your oil change to be longer than expected, it was definitely not something the sales manager had anything to do with, as that is simply not how we do business here. I would still welcome having a conversation with you, giving us the opportunity to explain what actually happened that day to prolong your visit. My contact info is below if you wish to do so. Thank-you and have a nice day. Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Nov 05, 2020

Yeaok responded

Where is believing the customer is always right? Why would I waste my time on a lie. Your dealership continues to amaze me. “That is obviously well within your rights, but feel it is a little unfair to accuse us of what you have without giving us the opportunity to factually explain the actual reason, as I guarantee it is not what you claim it is.” You can’t guarantee anything, rather it’s the opposite. I can, and I did with my aforementioned testimony of what Actually happened, you refuse to accept It

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