Patti O | Page 58

Patting is the best person in the service dept. once Patti is the best person in the service dept. once again she took care of my cars service with professionalism. Thanks Patti Ostergaard You’re the be Patti is the best person in the service dept. once again she took care of my cars service with professionalism. Thanks Patti Ostergaard You’re the best More

by Guyskido Verified Customer Verified Customer

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Just had my new vehicle serviced for the first time. I called to schedule an appointment and they advised me that they could get it in at 3pm. I was in the area and decided to drop it off so I didn’t have called to schedule an appointment and they advised me that they could get it in at 3pm. I was in the area and decided to drop it off so I didn’t have to worry about it. I own several vehicles so I didn’t need it and I didn’t care how long it took. It was 11am and I pull into the empty service center, park and walk up to counter and immediately get chewed out for “not showing up at my scheduled time” I was never advised that I had to come at 3pm but that’s when they were going to be able to service it. I apologized and said I wasn’t in a hurry and I just wanted to drop it off so the vehicle was there for them and when ever they could get to it was fine. Again, I didn’t need it done right away because I have other work trucks. The lady at the counter was extremely rude, and kept making rude comments like “That’s why we have appointments, So people don’t just show up when they want” If they would have stated on the phone to not bring it in until 3pm well that’s exactly what I would have done. It was just a simple oil change. I typically take my vehicles to a small shop for maintenance where the customer service is a lot better. Just sucks because I had a positive buying experience and my salesmen was great. I’m going to be in the market for at least one more truck in 2020 and I think I’m going to shop elsewhere if this is how the customer service is going to be. More

by Ram2500 Verified Customer Verified Customer

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After bringing in my car for the second time for the same problem and was told the first time there was no leaks and had to bring it back showing pictures that it is still leaking oil or some kind of fluid. problem and was told the first time there was no leaks and had to bring it back showing pictures that it is still leaking oil or some kind of fluid. It has been taken care of. Oatti in service is great to work with. More

by CCHDGIRL Verified Customer Verified Customer

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My experience at Palmen dealership was excellent. I felt comfortable with my interaction with my sales representative Randy Rogers. The Ram Truck I leased is a joy to drive. comfortable with my interaction with my sales representative Randy Rogers. The Ram Truck I leased is a joy to drive. More

by LEROY.NORDSTROM Verified Customer Verified Customer

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Very happy with the service will you take care of my car if needed very comfortable waiting room had very good service since I bought my car at the dealership if needed very comfortable waiting room had very good service since I bought my car at the dealership More

by veltusj Verified Customer Verified Customer

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Great place. Great service great people. Very easy to work with and schedule. Patty o was wonderful to work with. I will return here again work with and schedule. Patty o was wonderful to work with. I will return here again More

by TRAGSDALE Verified Customer Verified Customer

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Patti was extremley helpful during our service visit. We are older and have trouble walking so she brought our vehicle to us when the service was completed so we wouldn’t have to walk so far. Great service are older and have trouble walking so she brought our vehicle to us when the service was completed so we wouldn’t have to walk so far. Great service! Thanks Patti! More

by Donaldklopp Verified Customer Verified Customer

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Problem isnt solved 100%. Vehicle is under warranty. Expected much better. Will have to come again. Only time will tell if I am fully satisfied Expected much better. Will have to come again. Only time will tell if I am fully satisfied More

by vbejanian Verified Customer Verified Customer

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Always receive great service at this dealership. Great service and friendly people ready to help me out. Patty is the best service rep that I have dealt with. Thanks Patty! service and friendly people ready to help me out. Patty is the best service rep that I have dealt with. Thanks Patty! More

by jrasmussen35 Verified Customer Verified Customer

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Well I took it in for a clunky noise they looked at it and found the sway bar links bad, someone put after market ones on so filed claim with extended warranty got it replaced as since after market Jeep w and found the sway bar links bad, someone put after market ones on so filed claim with extended warranty got it replaced as since after market Jeep wouldn’t warranty them but fixed now just gotta keep eye on oil level just in case! More

by mketroy Verified Customer Verified Customer

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