Patti O | Page 57

Great Experience Scheduled my service using the online tool which was seamless. Upon arrival, I was greeted by name by Patti O which is always a nice touch and makes Scheduled my service using the online tool which was seamless. Upon arrival, I was greeted by name by Patti O which is always a nice touch and makes the customer feel special. Wally handled the entire experience with ease and professionalism-start to finish. I highly recommend Palmen Dodge Chrysler Jeep of Racine! More

by leslie.maj Verified Customer Verified Customer

Report | Print

was an oil change only, nothing else found, but checked— I was pleased as punch!! Patti, GR8, service fantastic 2day.. as far as behind the scenes, don’t know who did the servicing, was respectable on time I was pleased as punch!! Patti, GR8, service fantastic 2day.. as far as behind the scenes, don’t know who did the servicing, was respectable on time, cashier is always pleasant also!! in & out More

by fyrrfly1943 Verified Customer Verified Customer

Report | Print

Stopped in to set up a time to get an oil change on a Saturday. They were able to get in on the up coming Monday no problem. In and out in about an hour,just as promised. Saturday. They were able to get in on the up coming Monday no problem. In and out in about an hour,just as promised. More

by jeff.roloff Verified Customer Verified Customer

Report | Print

Too long Came in for routine oil change and tire rotation. Waiting there for over an hour. Too long of a wait. Waiting area very nice but freezing! Came in for routine oil change and tire rotation. Waiting there for over an hour. Too long of a wait. Waiting area very nice but freezing! More

by denises846 Verified Customer Verified Customer

Report | Print

prompt courteous Scheduling is easy. Service to be expected is explained. People are respectful and courteous. rides are provided as needed or you are put into a renta Scheduling is easy. Service to be expected is explained. People are respectful and courteous. rides are provided as needed or you are put into a rental. More

by katheczajka Verified Customer Verified Customer

Report | Print

I have been pleased with the friendly staff. They have provided and maintained satisfaction with all my needs. They have gone and above to help me. provided and maintained satisfaction with all my needs. They have gone and above to help me. More

by SCHIRO.ANTHONY Verified Customer Verified Customer

Report | Print

Patting is the best person in the service dept. once Patti is the best person in the service dept. once again she took care of my cars service with professionalism. Thanks Patti Ostergaard You’re the be Patti is the best person in the service dept. once again she took care of my cars service with professionalism. Thanks Patti Ostergaard You’re the best More

by Guyskido Verified Customer Verified Customer

Report | Print

Just had my new vehicle serviced for the first time. I called to schedule an appointment and they advised me that they could get it in at 3pm. I was in the area and decided to drop it off so I didn’t have called to schedule an appointment and they advised me that they could get it in at 3pm. I was in the area and decided to drop it off so I didn’t have to worry about it. I own several vehicles so I didn’t need it and I didn’t care how long it took. It was 11am and I pull into the empty service center, park and walk up to counter and immediately get chewed out for “not showing up at my scheduled time” I was never advised that I had to come at 3pm but that’s when they were going to be able to service it. I apologized and said I wasn’t in a hurry and I just wanted to drop it off so the vehicle was there for them and when ever they could get to it was fine. Again, I didn’t need it done right away because I have other work trucks. The lady at the counter was extremely rude, and kept making rude comments like “That’s why we have appointments, So people don’t just show up when they want” If they would have stated on the phone to not bring it in until 3pm well that’s exactly what I would have done. It was just a simple oil change. I typically take my vehicles to a small shop for maintenance where the customer service is a lot better. Just sucks because I had a positive buying experience and my salesmen was great. I’m going to be in the market for at least one more truck in 2020 and I think I’m going to shop elsewhere if this is how the customer service is going to be. More

by Ram2500 Verified Customer Verified Customer

Report | Print

After bringing in my car for the second time for the same problem and was told the first time there was no leaks and had to bring it back showing pictures that it is still leaking oil or some kind of fluid. problem and was told the first time there was no leaks and had to bring it back showing pictures that it is still leaking oil or some kind of fluid. It has been taken care of. Oatti in service is great to work with. More

by CCHDGIRL Verified Customer Verified Customer

Report | Print

My experience at Palmen dealership was excellent. I felt comfortable with my interaction with my sales representative Randy Rogers. The Ram Truck I leased is a joy to drive. comfortable with my interaction with my sales representative Randy Rogers. The Ram Truck I leased is a joy to drive. More

by LEROY.NORDSTROM Verified Customer Verified Customer

Report | Print