Patti O | Page 8

I arrived early for my appointment and waited a few minutes for one of the service reps to check me in. When Patti asked me if she could help me I told her I was early for my appointment and could wai minutes for one of the service reps to check me in. When Patti asked me if she could help me I told her I was early for my appointment and could wait if necessary. She asked me to wait while she finished with a customer (there was no one in line or on the phone so I presumed she was finishing some paperwork for a previous customer). When she asked me my name she asked where my key was to my jeep. When i told her it was in the jeep, she said needed me to get it so she could tag it. When i returned to the counter, Patti started sanitizing the countertop so i picked up my key and she gave me a dirty look so i told her "I thought you were wiping down the counter" and she said no we was sanitizing my key. About that same time a woman came into the service and stood behind about 20 feet behind me. Without lifting her head, Patti says "The person with the appointment now is here. I guess she will have to wait now." She then took my key and went to my jeep to get information from it. She didnt sanitize the door handle when she opened the car so why did she need me to get the key. She was very unprofessional until it was time for me to get my car . She said she loved the color and have a nice day. If she doesn't want to treat customers correctly and provide professional service, maybe she should find another career. This is the second time i had this type of experience with her. I will never schedule through her again, and if i have to i will drive the extra miles to go to another dealer. More

by harley9770 Verified Customer Verified Customer

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Everyone was so friendly. The gentleman who drove me home was very polite and kind. The lady who checked me in was very friendly too. was very polite and kind. The lady who checked me in was very friendly too. More

by Smackulak Verified Customer Verified Customer

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Friendly, on time, relatively cost effective if you use the coupons available, convenient location, always have the correct parts,etc. Will continue to use their service in the future. the coupons available, convenient location, always have the correct parts,etc. Will continue to use their service in the future. More

by steve12simpson Verified Customer Verified Customer

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Good, clear check in process. Happy staff. Very well priced. Really smooth process. A seating area in the sun would have been awesome!! Thank you. priced. Really smooth process. A seating area in the sun would have been awesome!! Thank you. More

by M E Smith Verified Customer Verified Customer

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The issue I had with the passenger mirror is still not fixed same problem I brought it in for. Now it is going to be a inconvenience to bring it back in with no other transportation fixed same problem I brought it in for. Now it is going to be a inconvenience to bring it back in with no other transportation More

by tburns711 Verified Customer Verified Customer

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Went in for recall repair. Asked if I could also add an oil change and tire rotation. Both we add with no issues. All work completed within 4hrs. Great work. oil change and tire rotation. Both we add with no issues. All work completed within 4hrs. Great work. More

by Mikj76 Verified Customer Verified Customer

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I would have given the experience a 5-star rating, EXCEPT, An hour and a half is too long a wait for an oil change and a tire rotation.. EXCEPT, An hour and a half is too long a wait for an oil change and a tire rotation.. More

by BREADMAN58 Verified Customer Verified Customer

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As always easy appointment and satisfaction. Dropped off car they called when the job was done and had a free car wash. Patti pleasant as always. car they called when the job was done and had a free car wash. Patti pleasant as always. More

by kraftz Verified Customer Verified Customer

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I always go to Palmen in Racine for service for my two vans. I’ve been doing business with them for decades and always get top notch services. vans. I’ve been doing business with them for decades and always get top notch services. More

by QUEST4ED Verified Customer Verified Customer

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I continue to take my vehicle to Palmen in Racine because they are competitively priced, have prompt turnaround and Patti makes the experience pleasant. She always is friendly, quick to greet me and get’s m they are competitively priced, have prompt turnaround and Patti makes the experience pleasant. She always is friendly, quick to greet me and get’s me on my way. More

by wrseidel50 Verified Customer Verified Customer

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