Check out Paul Asano's reviews on DealerRater

February 13, 2026

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Employee Rating

Service manager, Yes the modem now works. and we are thankful for that. Just to clarify: the quote was the car " has so many electrical problems." It was my own opinion that the car should and we are thankful for that. Just to clarify: the quote was the car " has so many electrical problems." It was my own opinion that the car should never have been offered as a certified vehicle. However the car still has issues with the engine. and we are going to take it to another dealership to get it checked out. More

by allysonbutterfield60

Recommend Dealer

No

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Feb 16, 2026 -

Spitzer Ford Hartville responded

Allyson, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

Feb 16, 2026 -

Spitzer Ford Hartville responded

Allyson, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

February 12, 2026

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Employee Rating

I would give zero stars if possible. We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep saying it will be fixed but after having it multiple days several different times, it still doesn't work. The battery died and they did replace it however the service manager stated it has so " many electrical issues " It should never have been sold as a certified car. I would love to have our money back so we could go elsewhere. We are totally disappointed and disgusted. Robert B More

by allysonbutterfield60

Recommend Dealer

No

Other Employees Tagged: Zachary Koval, Dwayne Jones

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Feb 16, 2026 -

Spitzer Ford Hartville responded

Thank you, Robert, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address any concerns you may have? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

Feb 12, 2026 -

allysonbutterfield60 responded

I would give zero stars if possible. We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep saying it will be fixed but after having it multiple days several different times, it still doesn't work. The battery died and they did replace it however the service manager stated it has so " many electrical issues " It should never have been sold as a certified car. I would love to have our money back so we could go elsewhere. We are totally disappointed and disgusted. Robert B

Feb 16, 2026 -

Spitzer Ford Hartville responded

Thank you, Robert, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address any concerns you may have? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

February 12, 2026

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Service performed as promised in a timely, professional manner. Communication by service dept. was very good. manner. Communication by service dept. was very good. More

by LPETRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brody Giffin, Sierra Dieble, Brandon Adorisio

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Feb 12, 2026 -

Spitzer Ford Hartville responded

Glad to know we delivered prompt, professional service for your Ford F-150 Hybrid. The service department will be pleased to hear their communication kept you informed. Thank you for the five-star review.

February 07, 2026

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He got me in for a battery replacement and I really appreciate that.i would use your service again appreciate that.i would use your service again More

by mark.sun1952

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Perry

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Feb 07, 2026 -

Spitzer Ford Hartville responded

It's great that Paul could get your Ford F-150 in promptly for its battery replacement. Thank you for your feedback and we look forward to helping with your next service.

February 06, 2026

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Very professional and prompt in dealing with my car issue. For once, I did not feel like I was being ripped off by the dealership. issue. For once, I did not feel like I was being ripped off by the dealership. More

by cjarrard05

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Perry

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Feb 06, 2026 -

Spitzer Ford Hartville responded

Thank you for trusting us with your Ford Edge. Paul and our team are glad we handled your issue promptly and helped you feel confident in our pricing. We appreciate your five-star feedback.

February 04, 2026

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Employee Rating

Owned my Bronco for less than 6 months. Had it in the service department 4 times. One for a recall and the last two for the same problem with my throttle positioning sensor. I have to come Had it in the service department 4 times. One for a recall and the last two for the same problem with my throttle positioning sensor. I have to come in tomorrow to get it finally fixed, hopefully. Should have been fixed the first time but only rebooted computer. Now I had to take Monday and tomorrow off work to get it repaired because the tech doesn't work late More

by lshogan57

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Paul Asano

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Feb 08, 2026 -

Spitzer Ford Hartville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

Feb 26, 2026 -

lshogan57 responded

Thank you for responding, but I gave your service department multiple opportunities to fix the issue. First time in January they rebooted the computer, second time, Two weeks later it occurred again and they replaced the TPS, third time, five days later, they replaced the throttle control, promised to call a Ford Engineer and had my Bronco for a week. Got my Bronco back on February 18th, service Powertrain message came on again on February 22nd. I called on the 23rd, found out they never called Ford, was told by Paul they would have a loaner for me either on Tuesday or Wednesday this week. Called Wednesday to make arraignments to pick up loaner and Paul said the loaner was scheduled to have the windshield replaced Wednesday night. I said ok and I’ll come by today, Thursday. I called and Paul said the windshield was not replaced last night but scheduled some time today. Paul stated he would email me the paperwork for my week long visit and he never did. It is obvious that keeping one’s word is a joke in this service department . I’ll be honest, your sales team was amazing, but your service department is absolutely horrible. The only reason I keep coming back is the lifetime powertrain warranty Spitzer has. I would recommend buying a car from here, but if the person depends on the dealership to take care of them after they drive off of the lot, stay absolutely clear of Spitzer Hartville.

Feb 26, 2026 -

Spitzer Ford Hartville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

January 22, 2026

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The dealership was kind courteous. Everything was done very professionally and I will be returning for service on my new vehicle. I highly recommend them. Everything was done very professionally and I will be returning for service on my new vehicle. I highly recommend them. More

by DONALDANDREBECCA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Geitgey, Sierra Dieble, Kim Hillyer, Brandon Adorisio, Tyler Raderchak, Nathaniel Perry , Zeke Siko

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Jan 23, 2026 -

Spitzer Ford Hartville responded

Thanks for sharing about your experience with Spitzer Ford Hartville. We appreciate your business and hope to see you again soon!

January 21, 2026

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Need to communicate better about timelines and delays - frustrating to not get a vehicle back in service on time frustrating to not get a vehicle back in service on time More

by Mark

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 22, 2026 -

Spitzer Ford Hartville responded

Thank you for sharing your experience with Spitzer Ford Hartville, Mark. We'll be sure to share your feedback with our crew. If you'd like to discuss things further, please reach out to us at your convenience.

January 13, 2026

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Employee Rating

My car was handled with care and was done when promised I will return for any service to my car will return for any service to my car More

by Unicorncleaning22

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Paul Asano

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Jan 13, 2026 -

Spitzer Ford Hartville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 09, 2026

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Employee Rating

Great, very helpful. Paul went above and beyond to help me with my car issue. Thank you Paul went above and beyond to help me with my car issue. Thank you More

by Karly Renee

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Paul Asano

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Jan 09, 2026 -

Spitzer Ford Hartville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Hartville to be a positive one. Please don't hesitate to reach out if you need anything else.

Paul Asano | Page 2

Service Advisor

Spitzer Ford Hartville

36 Reviews of Paul Asano

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