Paul Asano | Page 2

Overall they suck! !!! Clueless Management is a poor representative of Spitzer and Ford Motor Company !!! Clueless Management is a poor representative of Spitzer and Ford Motor Company More

by TGLINES61 Verified Customer Verified Customer

Report | Print

Charged a new widow over 1200 for something they didn't fix They didn't fix my car. They just called me and resolved the issue. Thank you fix They didn't fix my car. They just called me and resolved the issue. Thank you More

by terryfedorovich Verified Customer Verified Customer

Report | Print

It took a few days to get the issue corrected but was a good experience. Paul was great to work with! good experience. Paul was great to work with! More

by GSESOCK Verified Customer Verified Customer

Report | Print

We had the best experience with the service department and we will be back! Top notch!! and we will be back! Top notch!! More

by lew616 Verified Customer Verified Customer

Report | Print

Service manager, Yes the modem now works. and we are thankful for that. Just to clarify: the quote was the car " has so many electrical problems." It was my own opinion that the car should and we are thankful for that. Just to clarify: the quote was the car " has so many electrical problems." It was my own opinion that the car should never have been offered as a certified vehicle. However the car still has issues with the engine. and we are going to take it to another dealership to get it checked out. More

Report | Print

I would give zero stars if possible. We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep saying it will be fixed but after having it multiple days several different times, it still doesn't work. The battery died and they did replace it however the service manager stated it has so " many electrical issues " It should never have been sold as a certified car. I would love to have our money back so we could go elsewhere. We are totally disappointed and disgusted. Robert B More

Report | Print

Service performed as promised in a timely, professional manner. Communication by service dept. was very good. manner. Communication by service dept. was very good. More

by LPETRY Verified Customer Verified Customer

Report | Print

He got me in for a battery replacement and I really appreciate that.i would use your service again appreciate that.i would use your service again More

by mark.sun1952 Verified Customer Verified Customer

Report | Print

Very professional and prompt in dealing with my car issue. For once, I did not feel like I was being ripped off by the dealership. issue. For once, I did not feel like I was being ripped off by the dealership. More

by cjarrard05 Verified Customer Verified Customer

Report | Print

Owned my Bronco for less than 6 months. Had it in the service department 4 times. One for a recall and the last two for the same problem with my throttle positioning sensor. I have to come Had it in the service department 4 times. One for a recall and the last two for the same problem with my throttle positioning sensor. I have to come in tomorrow to get it finally fixed, hopefully. Should have been fixed the first time but only rebooted computer. Now I had to take Monday and tomorrow off work to get it repaired because the tech doesn't work late More

by lshogan57 Verified Customer Verified Customer

Report | Print